Lexmark XC8163 User Manual page 258

Troubleshooting
Action
Step 3
a
Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
affect the quality of future print jobs.
b
Print the document.
Do horizontal white lines appear on prints?
Step 4
Replace the imaging unit, and then print the document.
Do horizontal white lines appear on prints?
Vertical white lines
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded in
the tray.
•
You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
b
Print the document.
Do vertical white lines appear on prints?
Yes No
Go to step 4. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
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