Lexmark XC8163 User Manual page 252

Troubleshooting
Action
Step 1
a
Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
affect the quality of future print jobs.
b
Print the document.
Is the printer printing solid color or black images?
Step 2
Replace the imaging unit, and then print the document.
Is the printer printing solid color or black images?
Text or images cut off
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Move the paper guides in the tray to the correct position for the
paper loaded.
b
Print the document.
Is the page or image clipped?
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
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