Contents Contents Safety information..................7 Conventions................................7 Product statements..............................7 Learning about the printer................. 10 Finding information about the printer......................10 Selecting a location for the printer......................... 11 Printer configurations............................12 Attaching cables..............................13 Using the control panel............................ 15 Understanding the status of the power button and indicator light............16 Using the home screen.............................16 Setting up and using the home screen applications......18 Customizing the home screen........................
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Contents Loading paper and specialty media............27 Setting the size and type of the specialty media..................27 Configuring Universal paper settings......................27 Loading trays..............................27 Loading the multipurpose feeder......................... 29 Linking trays................................30 Paper support....................32 Supported paper sizes.............................32 Supported paper types............................ 33 Supported paper weights..........................34 Printing......................35 Printing forms..............................
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Contents E-mailing...................... 45 Using the automatic document feeder and scanner glass..............45 Configuring the SMTP server for e‑mail...................... 45 Sending an e-mail..............................46 Creating an e-mail shortcut..........................46 Faxing......................47 Setting up the printer to fax..........................47 Using the automatic document feeder and scanner glass..............54 Sending a fax..............................54 Scheduling a fax..............................
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Contents E-mail.................................. 105 FTP..................................111 USB Drive................................115 Network/Ports..............................120 Security................................131 Reports................................138 Help..................................140 Troubleshooting............................... 140 Printing the Menu Settings Page......................... 140 Securing the printer...................141 Erasing printer memory........................... 141 Erasing printer hard disk memory........................ 141 Encrypting the printer hard disk........................141 Restoring factory default settings.........................141 Statement of Volatility.............................142 Maintaining the printer................143 Adjusting the speaker volume........................143...
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Contents Troubleshooting..................191 Network connection problems........................191 Hardware options problems......................... 193 Issues with supplies............................195 Paper feed problems............................197 Printing problems............................200 Color quality problems..........................224 Faxing problems............................. 226 Scanning problems............................229 Contacting customer support........................233 Upgrading and migrating................ 234 Hardware................................234 Software................................249 Firmware................................
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
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Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters.
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Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Learning about the printer Automatic document feeder (ADF) ADF tray ADF bin Control panel 650‑sheet duo tray Optional 550‑sheet trays Standard bin Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
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Learning about the printer CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
Learning about the printer Using the control panel Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds.
Learning about the printer Understanding the status of the power button and indicator light Indicator light Printer status The printer is off or in Hibernate mode. Blue The printer is ready or processing data. The printer requires user intervention. Power button light Printer status The printer is off, ready, or processing data.
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Learning about the printer Touch Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. Note: You can also access this setting by touching the top section of the home screen.
Select the icons that you want to appear on the home screen. Apply the changes. Supported applications Application Printer models Scan Center CX725, CX727, XC4140, XC4143, XC4150, XC4153 Shortcut Center CX725, CX727, XC4140, XC4143, XC4150, XC4153 Card Copy CX725, CX727, XC4140, XC4143, XC4150, XC4153 Display Customization...
Setting up and using the home screen applications Setting up Card Copy Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Setting up and using the home screen applications Using Display Customization Before using the application, make sure to do the following: • From the Embedded Web Server, click Apps > Display Customization > Configure. • Enable and configure the screen saver, slideshow, and wallpaper settings. Managing screen saver and slide show images From the Screen Saver and Slideshow Images section, add, edit, or delete an image.
Note: For information on configuring the application settings, see the Customer Support Administrator’s Guide. Creating a Cloud Connector profile Note: This application is available only in certain country or region. For more information, contact your Lexmark representative. From the home screen, touch Cloud Connector. Select a cloud service provider. Touch Create or...
Touch OK, and then take note of the authorization code. Note: The authorization code is valid only for 24 hours. Open a web browser, and then go to https://lexmark.cloud-connect.co. Click Next, and then accept the Terms of Use. Enter the authorization code, and then click Connect.
Setting up and using the home screen applications Creating folders Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
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Setting up and using the home screen applications From the Contact Groups section, add a group name. Note: You can assign one or more contacts to the group. Apply the changes. Editing contacts or groups Open a web browser, and then type the printer IP address in the address field. Notes: •...
Setting up and using the accessibility features Setting up and using the accessibility features Enabling Magnification mode From the control panel, press and hold the 5 key until you hear a voice message. Select Magnification mode. Select OK. For more information on navigating a magnified screen, see “Navigating the screen using gestures”...
Setting up and using the accessibility features Navigating the screen using gestures Notes: • The gestures are applicable only when Voice Guidance is activated. • Enable Magnification to use the zoom and pan gestures. • Use a physical keyboard to type characters and adjust certain settings. Gesture Function Double‑tap...
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
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Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. Notes: • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. •...
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper you are loading. Flex, fan, and align the paper edges before loading.
Loading paper and specialty media Load the paper. • Load paper and card stock with the printable side facedown and the top edge entering the printer first. • Load envelopes with the flap side up and against the right side of the paper guide. Load European envelopes with the flap entering the printer first.
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Loading paper and specialty media Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. To avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.
Paper support Paper support Supported paper sizes Paper size Dimensions 550‑sheet Multipurpose Two‑sided tray printing feeder 210 x 297 mm (8.3 x 11.7 in.) A5 long edge 210 x 148 mm (8.3 x 5.8 in.) A5 short edge 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.)
Paper support Paper size Dimensions 550‑sheet Multipurpose Two‑sided tray printing feeder 7 3/4 Envelope 98.4 x 190.5 mm (3.9 x 7.5 in.) 9 Envelope 98.4 x 225.4 mm (3.86 x 8.9 in.) 10 Envelope 104.8 x 241.3 mm (4.1 x 9.5 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.)
Paper support Paper type 550‑sheet tray Multipurpose feeder Rough Envelope Transparency Letterhead Preprinted Colored Paper Light Paper Heavy Paper Custom Type Supported paper weights Paper type Paper weight Plain Paper 75–90.3 g/m (20–24 lb) Glossy 88–176 g/m (60–120 lb book) 162–176 g/m grain long (60–65 lb cover) Heavy Paper...
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
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Printing Printing from a mobile device using Mopria Print Service ® Mopria Print Service is a mobile printing solution for mobile devices running on Android version 5.0 or later. It allows you to print directly to any Mopria‑certified printer. Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device.
Printing Printing from a flash drive Insert the flash drive. Notes: • If you insert the flash drive when an error message appears, then the printer ignores the flash drive. If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the •...
Printing Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining copies. Note: Verify jobs print one copy to check if it is satisfactory before printing the remaining copies. Reserve Job Expiration Set the expiration time that the printer stores print jobs. Note: Reserve held jobs are automatically deleted after printing.
Printing from a Cloud Connector profile Note: This application is available only in certain country or region. For more information, contact your Lexmark representative. From the home screen, touch Cloud Connector. Select a cloud service provider, and then select a profile.
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Printing From the computer Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your printer. Select the job to cancel.
Copying Copying Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Copying Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then navigate to: Copy To >...
Copying Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Pages per Side. Adjust the settings. Copy the document. Creating a copy shortcut From the home screen, touch Copy.
E-mailing E-mailing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
E-mailing Sending an e-mail Using the control panel Load an original document into the ADF tray or on the scanner glass. From the home screen, touch E-mail, and then enter the needed information. Note: You can also enter the recipient using the address book or shortcut number. If necessary, configure the output file type settings.
Faxing Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then touch Continue.
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Faxing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
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Faxing Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off).
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Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
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There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
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Faxing Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
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Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.
Faxing Setting the fax date and time From the home screen, touch Settings > Device > Preferences > Date and Time > Configure. Configure the settings. Configuring daylight saving time From the home screen, touch Settings > Device > Preferences > Date and Time > Configure. In the Time Zone menu, select (UTC+user) Custom.
Faxing For Windows users With a document open, click File > Print. Select the printer, and then click Properties, Preferences, Options, or Setup. Click Fax > Enable fax, and then enter the recipient number. If necessary, configure other fax settings. Send the fax job.
Faxing Adjusting the fax darkness Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Fax, and then enter the needed information. Touch Darkness, and then adjust the setting. Send the fax. Printing a fax log From the home screen, touch Settings >...
Scanning Scanning Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Scanning • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Shortcuts > Add Shortcut. From the Shortcut Type menu, select Network Folder, and then configure the settings. Apply the changes. Scanning to a flash drive Load an original document into the ADF tray or on the scanner glass.
Scanning to a Cloud Connector profile Note: This application is available only in certain country or region. For more information, contact your Lexmark representative. Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Cloud Connector.
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Scanning Touch Scan Here. If necessary, change the scan settings. Scan the document.
Understanding the printer menus Help • • Print All Guides Information Guide • • Color Quality Guide Media Guide • • Connection Guide Moving Guide • • Copy Guide Print Quality Guide • • E‑mail Guide Scan Guide • • Fax Guide Supplies Guide Troubleshooting...
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Understanding the printer menus Menu item Description Screen Brightness Adjust the brightness of the display. 20–100% (90*) Flash Drive Access Enable access to the flash drive. Enabled* Disabled Allow Background Removal Specify whether background removal is allowed. Allow Custom Job scans Specify whether the Custom Job Scanning setting appears for copy, scan, and fax.
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Understanding the printer menus Menu item Description Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side...
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Understanding the printer menus Menu item Description Authentication Type Set the authentication type when accessing the VNC client server. None* Standard Authentication VNC Password Specify the password to connect to the VNC client server. Note: This menu item appears only if Authentication Type is set to Standard Authentication.
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Understanding the printer menus Menu item Description E‑mail Alerts Setup Enter the port number of the primary SMTP server. E‑mail Setup Primary SMTP Gateway Port 1–65535 (25*) E‑mail Alerts Setup Type the server IP address or host name of your secondary or backup SMTP server.
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Understanding the printer menus Menu item Description E‑mail Alerts Setup Set the authentication type for the SMTP server. E‑mail Setup SMTP Server Authentication No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 E‑mail Alerts Setup Set whether credentials are required for device‑initiated e‑mails.
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Understanding the printer menus Menu item Description Error Prevention Set the printer to check for jammed paper automatically. Jam Assist Error Prevention Let the printer continue processing or printing a job automatically after clearing certain attendance conditions. Auto Continue Auto Continue Time Error Prevention Set the printer to restart when an error occurs.
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Information Sent to Lexmark Menu item Description Information Sent to Lexmark Send printer usage and performance information to Lexmark. Supplies and Page Usage Note: Information Send Time appears only when you select any of the settings in Device Performance Information Sent to Lexmark, except None.
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Understanding the printer menus Accessibility Menu item Description Duplicate Key Strike Interval Set the interval during which the printer ignores duplicate key presses on an attached keyboard. 0–5 seconds (0*) Key Repeat Initial Delay Set the initial length of delay before a repeating key starts repeating. 0.25–5 seconds (1*) Note: Appears only when a keyboard is attached to the printer.
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Understanding the printer menus Menu item Description Tray Configuration Set the tray to sense automatically the paper size loaded into Size Sensing Tray [x] Sensing Tray Configuration Set the printer to link the trays that have the same paper type and paper size settings.
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Understanding the printer menus Menu item Description Supply Usage And Counters Reset the counter after installing a new part or supply. Reset Filter Counter Fuser Reset ITM Reset Tiered Coverage Ranges Adjust the amount of color coverage for each printing range. Tiered Coverage Metrics Show* Hide...
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Understanding the printer menus Menu item Description Fax Configuration Set the storage location for all faxes. Fax Storage Location Note: This menu item appears only when a hard disk is NAND installed. Disk* Print Configuration Print non‑copy jobs in grayscale. Black Only Mode Off* Print Configuration...
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Understanding the printer menus Menu item Description Device Operations Enable the printer to use the orientation setting under the Copy menu when sending quick copy jobs. Honor orientation on fast path copy Off* Device Operations Set the printer to detect the paper type of a page being loaded. Automatic Media Type Detection Toner patch sensor setup Set the printer to put down the correct amount of toner to...
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Understanding the printer menus Menu item Description Scanner Configuration Reduce skewing of documents that are scanned from the ADF. ADF Deskew ADF Mechanical Deskew (On*) ADF Electronic Deskew (On*) Scanner Configuration Disable the scanner when it is not working properly. Disable Scanner Enabled* Disabled...
Export Configuration File to USB Export the configuration file to a flash drive. Export Compressed Logs to USB Export the compressed log files to a flash drive. Send Logs Send diagnostic information to Lexmark. Cancel Send Print Layout Menu item...
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Understanding the printer menus Menu item Description Flip Style Determine which side of the paper is bound when performing two‑sided printing. Long Edge* Short Edge Blank Pages Print blank pages that are included in a print job. Print Do Not Print* Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
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Understanding the printer menus Menu item Description Print Area Set the printable area on a sheet of paper. Normal* Fit to page Whole Page Note: An asterisk (*) next to a value indicates the factory default setting. Setup Menu item Description Printer Language Set the printer language.
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Understanding the printer menus Menu item Description Print All Order Specify the order when you choose to print all held and confidential jobs. Alphabetical* Note: This menu item appears only when a printer hard disk is installed. Newest First Oldest First Note: An asterisk (*) next to a value indicates the factory default setting.
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Understanding the printer menus Advanced Imaging Menu item Description Color Balance Adjust the amount of toner that is used for each color. Cyan ‑5 to 5 (0*) Magenta ‑5 to 5 (0*) Yellow ‑5 to 5 (0*) Black ‑5 to 5 (0*) Reset Defaults Color Correction Modify the color settings used to print documents.
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Understanding the printer menus Menu item Description Log Action at End of Frequency Specify how the printer responds when the frequency threshold expires. None* Note: The value defined in Accounting Log Frequency determines when this E‑mail Current Log action is triggered. E‑mail &...
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Understanding the printer menus Menu item Description Minimum Line Width Set the minimum stroke width. 1–30 (2*) Notes: • Jobs printed in 1200 dpi use the value directly. • Jobs printed in 4800 CQ use half the value. Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description Scale To Fit...
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Understanding the printer menus Menu item Description Font Priority Establish the font search order. Resident* Notes: Flash/Disk • Resident sets the printer to search its memory for the requested font before searching the flash memory or printer hard disk. • Flash/Disk sets the printer to search the flash memory or printer hard disk for the requested font before searching the printer memory.
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Understanding the printer menus Menu item Description Lines per Page Specify the number of lines of text for each page printed through the PCL® data stream. 1–255 Notes: • This menu item activates vertical escapement that causes the selected number of requested lines to print between the default margins of the page.
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Understanding the printer menus Menu item Description Font Size Set the font size to use when printing HTML documents. 1–255 (12*) Scale Scale HTML documents for printing. 1–400% (100*) Orientation Set the page orientation for HTML documents. Portrait* Landscape Margin Size Set the page margin for HTML documents.
Understanding the printer menus Paper Tray Configuration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multipurpose Feeder Manual Paper...
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Understanding the printer menus Menu item Description Portrait Height Set the portrait height of the universal paper. 3–52 inches (14*) 76.2–1321 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
Understanding the printer menus Media Types Menu item Description Plain Specify the texture, weight, and orientation of the paper. Card Stock Recycled Glossy Labels Vinyl Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [X] Copy Copy Defaults Menu item Description Content Type...
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Understanding the printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Color Set the printer to generate color output from a scan job.
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Understanding the printer menus Menu item Description Header/Footer Specify the header or footer information on the scanned image. Left Header Middle Header Right Header Left Footer Middle Footer Right Footer Overlay Specify the overlay text to print on each copy. Confidential Copy Draft...
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Understanding the printer menus Menu item Description Auto Center Align the content at the center of the page. Off* Mirror Image Create a mirror image of the original document. Off* Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the shadow detail in the original document.
Understanding the printer menus Fax Defaults Fax Mode Menu item Description Fax Mode Select a fax mode. Fax* Fax Server Disabled Note: An asterisk (*) next to a value indicates the factory default setting. Fax Setup General Fax settings Menu item Description Fax Name Identify your fax machine.
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Understanding the printer menus Menu item Description Fax Number Masking Specify the format for masking an outgoing fax number. Off* From Left From Right Digits to Mask Specify the number of digits to mask in an outgoing fax number. 0–58 (0*) Enable Line Connected Determine whether a telephone line is connected to the printer.
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Understanding the printer menus Menu item Description Orientation Specify the orientation of the original document. Portrait* Note: This menu item appears only in some printer models. Landscape Sides Specify the orientation of the original document when scanning on both sides of the document.
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Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*) Default Blue Threshold (128*) Contrast Set the contrast of the output.
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Understanding the printer menus Admin Controls Menu item Description Automatic Redial Adjust the number of redial attempts based on the activity levels of recipient fax machines. 0–9 (5*) Redial Frequency Increase the time between redial attempts to increase the chance of sending fax successfully.
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Understanding the printer menus Menu item Description Auto Convert Color Faxes to Convert all outgoing color faxes to black and white. Mono Faxes Confirm Fax Number Ask the user to confirm the fax number. Off* Dial Prefix Set a dialing prefix. Dialing Prefix Rules Establish a dialing prefix rule.
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Understanding the printer menus Menu item Description Holding Faxes Hold received faxes from printing until they are released. Held Fax Mode Off* Always On Manual Scheduled Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Enable Fax Receive...
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Understanding the printer menus Menu item Description Manual Answer Code Manually enter a code on the telephone number pad to begin receiving fax. 0–9 (9*) Notes: • This menu item appears only when the printer shares a line with a telephone.
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Understanding the printer menus Fax Cover Page Menu item Description Fax Cover Page Configure the settings for the fax cover page. Off by Default* On by Default Never Use Always Use Include To field Off* Include From field Off* From Include Message Field Off* Message:...
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Understanding the printer menus Menu item Description Receive Error Log Print a log for fax‑receive failures. Print Never* Print on Error Auto Print Logs Print all fax activity. Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Logs Display Identify the sender by remote fax name or fax number.
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Understanding the printer menus Fax Server Setup General Fax Settings Menu item Description To Format Specify a fax recipient. Note: If you want to use the fax number, then type the number sign (#) before a number. Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message.
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Understanding the printer menus Menu item Description SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail.
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Understanding the printer menus Menu item Description Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film...
Understanding the printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e-mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or...
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Understanding the printer menus Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device Credentials Specify whether credentials are required for user‑initiated e‑mail.
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Understanding the printer menus Menu item Description Content Source Improve the output result based on the content source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Color Set the printer to capture file content in color or in mono. Black and White Gray Color*...
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Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*) Default Blue Threshold (128*) Auto Color Detect Configure the auto color detection setting.
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Understanding the printer menus Admin Controls Menu item Description Max E‑mail Size Set the allowable file size for each e‑mail. 0–65535 (0*) Size Error Message Specify an error message that the printer sends when an e‑mail exceeds its allowable file size. Note: You can type up to 1024 characters.
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Understanding the printer menus Menu item Description Log Paper Source Specify the paper source for printing e‑mail logs. Tray [x] (1*) Multipurpose Feeder Custom Job Scanning Set the printer to scan the first set of original documents using the specified settings, and then scan the next set with the same or different Off* settings.
Understanding the printer menus FTP Defaults Menu item Description Format Specify the file format for the scanned image. JPEG (.jpg) PDF (.pdf)* TIFF (.tif) XPS (.xps) PDF Settings Configure the PDF settings for the scanned image. PDF Version (1.5*) Note: Highly Compressed appears only when a hard disk is installed. Archival Version (A‑1a*) Highly Compressed (Off*) Secure (Off*)
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Understanding the printer menus Menu item Description Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of the original document. Portrait* Landscape Original Size Set the paper size of the original document. Mixed Sizes* Sides Specify the orientation when scanning on both sides of the document.
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Understanding the printer menus Menu item Description Contrast Specify the contrast for the scanned image. Best for content* Background Removal Remove the background color or image noise from the original document. Background Detection (Content‑based*) Level (0*) Notes: • Content-based removes the background color from the original document .
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Understanding the printer menus Menu item Description Text/Photo Default Set the quality of text and photo on the scanned image. 5–95 (75*) Photo Default Set the quality of photo on the scanned image. 5–95 (50*) Use Multi‑Page TIFF Enable scanning of multiple TIFF images in one TIFF file. TIFF Compression Specify the compression type for TIFF files.
Understanding the printer menus USB Drive Flash Drive Scan Menu item Description Format Specify the file format for the scanned image. JPEG (.jpg) PDF (.pdf)* TIFF (.tif) XPS (.xps) PDF Settings Configure the PDF settings of the scanned image. PDF Version (1.5*) Notes: Archival Version (A‑1a*) •...
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Understanding the printer menus Menu item Description Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of the original document. Portrait* Landscape Original Size Set the paper size of the original document. Mixed Sizes* Sides Specify the orientation of the original document when scanning on both sides of the document.
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Understanding the printer menus Menu item Description Background Removal Remove the background color or image noise from the original document. Background Detection (Content‑based*) Level (0*) Notes: • Content-based removes the background color from the original document. • Fixed removes image noise from a photo. Mirror Image Create a mirror image of the original document.
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Understanding the printer menus Menu item Description TIFF Compression Specify the compression type for TIFF files. LZW* JPEG Custom Job Scanning Set the printer to scan the first set of original documents using the specified settings, and then scan the next set with the same or different settings. Off* Note: This menu item appears only when a hard disk is installed.
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Understanding the printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
Understanding the printer menus Network/Ports Network Overview Menu item Description Active Adapter Specify the type of the network connection. Auto* Note: Wireless is available only in printers connected to a wireless network. Standard Network Wireless Network Status Show the connectivity status of the printer network. Display Network Status on Show the network status on the display.
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Understanding the printer menus Menu item Description Setup Using Mobile App Configure the wireless connection using Lexmark Mobile Assistant. Setup On Printer Panel Configure the wireless connection using the control panel. Choose Network Add Wi‑Fi Network Network Name Network Mode (Infrastructure*) Wireless Security Mode (Disabled*) Wi‑Fi Protected Setup...
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Understanding the printer menus Menu item Description PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
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Understanding the printer menus Menu item Description PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
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Understanding the printer menus Menu item Description Backup DNS Address Specify the backup DNS server addresses. Backup DNS Address 2 Backup DNS Address 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network.
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Understanding the printer menus Menu item Description Enable TLSv1.1 Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
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Understanding the printer menus IPSec Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Enable IPSec Enable Internet Protocol Security (IPSec). Off* Base Configuration Set the IPSec base configuration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure...
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Understanding the printer menus Menu item Description Pre‑Shared Key Authenticated Configure the authenticated connections of the printer. Connections Note: These menu items appear only when Enable IPSec is set to Host [x] Certificate Authenticated Connections Host [x] Address[/subnet] Note: An asterisk (*) next to a value indicates the factory default setting. 802.1x Note: This menu appears only in network printers or printers that are attached to print servers.
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Understanding the printer menus HTTP/FTP Settings Menu item Description Enable HTTP Server Access the Embedded Web Server to monitor and manage the printer. Enable HTTPS Enable Hypertext Transfer Protocol Secure (HTTPS) to encrypt data transferring to and from the print server. Force HTTPS Connections Force the printer to use HTTPS connections.
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Understanding the printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
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Understanding the printer menus Google Cloud Print Menu item Description Registration Register the printer to the Google Cloud Print server. Register Options Print directly from your Google account. Enable Google Cloud Print Options Allow the registered user and other users on the same subnet to send jobs to the printer locally.
Understanding the printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Note: Some menu items appear only when a hard disk is installed. Modify Address Book Manage Shortcuts Create Profiles Manage Bookmarks...
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Understanding the printer menus Menu item Description Administrative Menus Control access to the printer menu settings. Security Menu Network/Ports Menu Paper Menu Reports Menu Function Configuration Menus Supplies Menu Option Card Menu SE Menu Device Menu Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Configuration...
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Understanding the printer menus Menu item Description Control Panel Specify the default login method to access the control panel. User Name/Password User Name Password Browser Specify the default login method to access the browser. User Name/Password User Name Password Schedule USB Devices Menu item Description Schedules...
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Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
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Understanding the printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notification to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notification to the administrator when the log becomes full and begins to overwrite the oldest entries.
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Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
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Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to print other documents with the same file name without overwriting...
Understanding the printer menus Solutions LDAP Settings Menu item Description Follow LDAP Referrals Search the different servers in the domain for the logged-in user account. Off* LDAP Certificate Verification Enable verification of LDAP certificates. Miscellaneous Menu item Description Protected Features Show all the features that Function Access Control (FAC) protects regardless of the security permission that the user has.
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Understanding the printer menus Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status. Profile List Print a list of profiles that are stored in the printer. Asset Report Print a report that contains the printer serial number and model name.
Understanding the printer menus Network Menu item Description Network Setup Page Print a page that shows the configured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct.
Securing the printer Securing the printer Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: From the home screen, touch Settings >...
Securing the printer Statement of Volatility Type of memory Description Volatile memory The printer uses standard random access memory (RAM) to buffer temporarily user data during simple print and copy jobs. Non-volatile memory The printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory).
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Adjusting the speaker volume Adjusting the default internal speaker volume The speaker volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset.
Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store. From the printer home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App >...
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Maintaining the printer Using the Push Button method From the home screen, touch Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method. Follow the instructions on the display. Using the personal identification number (PIN) method From the home screen, touch Settings >...
Maintaining the printer Notes: • You can change the SSID on the control panel. Navigate to: Settings > Network/Ports > Wi‑Fi Direct > SSID. • You can also change the PSK on the control panel. Navigate to: Settings > Network/Ports > Wi‑Fi Direct >...
Maintaining the printer Open the printer properties, and then select the COM port from the list. Set the COM port parameters in Device Manager. Notes: • Serial printing reduces printing speed. • Make sure that the serial cable is connected to the serial port on your printer. Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the...
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Maintaining the printer Cleaning the scanner Open the scanner cover. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad...
Scanner glass pad Close the scanner cover. Ordering parts and supplies To order supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where you purchased the printer.
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Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
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75B60Y0 Lexmark CX727 Regular cartridges Item Worldwide Regular toner cartridges Black 75B0010 Cyan 75B0020 Magenta 75B0030 Yellow 75B0040 Lexmark XC4140, XC4150, XC4143, XC4153 Return Program cartridges Item Worldwide Latin America Black 24B6720 24B5141 Cyan 24B6717 24B4891 Magenta 24B6718 24B4894 Yellow...
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Maintaining the printer Ordering imaging unit or imaging kit Item All countries and regions Return Program imaging unit or imaging kit Black imaging unit 74C0ZK0 Color (CMY) imaging kit 74C0ZV0 Regular imaging unit or imaging kit Black imaging unit 74C0Z10 Color (CMY) imaging kit 74C0Z50 Ordering a waste toner bottle...
Maintaining the printer Replacing parts and supplies Replacing a toner cartridge Open door B. Remove the toner cartridge. Unpack the new toner cartridge.
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Maintaining the printer Insert the new toner cartridge. Close door B. Replacing the imaging unit Open door B.
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Maintaining the printer Remove the waste toner bottle. Remove the imaging kit.
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Maintaining the printer Remove the black toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs.
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Maintaining the printer Insert the black toner cartridge. Insert the imaging kit.
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Maintaining the printer Insert the waste toner bottle. Close door B. Replacing the imaging kit Open door B.
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Maintaining the printer Remove the waste toner bottle. Remove the imaging kit.
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Maintaining the printer Remove the toner cartridges. Unpack the new imaging kit, and then remove the packing material. Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units. Remove the black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes.
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Maintaining the printer Insert the toner cartridges. Insert the new imaging kit.
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Maintaining the printer Insert the waste toner bottle. Close door B. Replacing the waste toner bottle Open door B.
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Maintaining the printer Remove the waste toner bottle. Unpack the new waste toner bottle. Insert the new waste toner bottle. Close door B. Replacing the fuser Turn off the printer, and then unplug the power cord from the electrical outlet. Open doors A and D.
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Maintaining the printer Remove the fuser. Unpack the new fuser. Insert the new fuser. Close doors D and A. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
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Maintaining the printer Replacing the pick roller Replacing the pick roller in the 550‑sheet tray Turn off the printer, and then unplug the power cord from the electrical outlet. Remove the tray. Remove the pick roller. Unpack the new pick roller.
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Maintaining the printer Insert the new pick roller until it clicks into place. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
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Maintaining the printer Remove the pick roller. Unpack the new pick roller. Insert the new pick roller until it clicks into place. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
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Maintaining the printer Remove the separator pad. Unpack the new separator pad. Insert the new separator pad until it clicks into place. Insert the tray.
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Maintaining the printer Replacing the ADF input tray Open door E. Remove the ADF input tray. Unpack the new ADF input tray.
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Maintaining the printer Insert the new ADF input tray until it clicks into place. Close door E. Replacing the ADF scan pad Open the scanner cover. Remove the ADF scan pad. Unpack the new ADF scan pad.
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Maintaining the printer Lay the white area of the ADF scan pad facedown on the scanner glass. Close the scanner cover to stick the ADF scan pad to the cover. Open the scanner cover to check if the ADF scan pad is properly attached to the cover. Close the scanner cover.
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Maintaining the printer Replacing the ADF separator roller Open door E. Remove the ADF separator roller. Unpack the new ADF separator roller.
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Maintaining the printer Insert the new ADF separator roller until it clicks into place. Close door E.
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Maintaining the printer Replacing the transfer module Turn off the printer, and then unplug the power cord from the electrical outlet. Open door B. Remove the waste toner bottle.
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Maintaining the printer Remove the imaging kit. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
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Maintaining the printer Remove the transfer module. Unpack the new transfer module, and then remove the packing material. Insert the new transfer module. Close door A.
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Maintaining the printer Insert the imaging kit. Insert the waste toner bottle. Close door B. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
• Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Recycling Lexmark products To return Lexmark products for recycling: Go to www.lexmark.com/recycle. Select the product you want to recycle. Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be recycled through your local recycling center.
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The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Clearing jams Paper jam in trays Pull out the tray. Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams Paper jam behind door E Open door E. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door E. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Pull out the tray. Remove the jammed paper.
Clearing jams Insert the tray. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open doors A and D, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams Close doors D and A. Paper jam in door A Paper jam in the fuser Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
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Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed.
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Clearing jams Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A. Paper jam in the duplex unit Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
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Clearing jams Open the duplex cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
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Clearing jams Close the duplex cover and door A.
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
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Troubleshooting Action Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read flash drive Action Step 1 Go to step 2. Wait for the printer to finish processing the Check if the printer is not busy processing another print, copy, other job.
Troubleshooting Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 4.
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Troubleshooting Internal solutions port does not operate correctly Action Step 1 Go to step 3. Go to step 2. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 The problem is Go to step 3.
Troubleshooting Defective flash detected Try one or more of the following: • Replace the defective flash memory. • From the printer control panel, select Continue to ignore the message and continue printing. • Cancel the current print job. Not enough free space in flash memory for resources Try one or more of the following: •...
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The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Troubleshooting Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps. Send the print job.
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Troubleshooting Paper curl Action Step 1 Go to step 2. The problem is solved. Move the paper guides in the tray to the correct position for the paper loaded. Is the paper still curled? Step 2 Go to step 3. The problem is solved.
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Troubleshooting Action Step 2 The problem is Go to step 3. solved. From the control panel, touch Settings > Paper > Tray Configuration > Paper Size/Type Set the paper size and paper type to match the paper loaded in the linked trays. Print the document.
Troubleshooting Action Step 3 Contact customer The problem is support. solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Do paper jams occur frequently? Jammed pages are not reprinted Action...
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Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages?
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Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel. From the home screen, touch Settings > Print > Quality >...
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Troubleshooting Action Step 7 Contact customer The problem is support. solved. Remove, and then insert the waste toner bottle. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Is the print too dark? Ghost images Note: Before solving the problem, print the Print Quality Test Pages.
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Troubleshooting Action Step 3 Contact customer The problem is support. solved. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Do ghost images appear on prints? Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages.
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Troubleshooting Action Step 3 Contact customer The problem is support. solved. Remove the imaging kit, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging kit and imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
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Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or from Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
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Troubleshooting Notes: • Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal white lines keep appearing on the prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2.
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Troubleshooting Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides to the correct position for the paper loaded. Print the document. Are the margins correct? Step 2 The problem is Go to step 3. solved.
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Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, increase toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel. From the home screen, touch Settings > Print > Quality >...
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Troubleshooting Action Step 8 Go to step 9. The problem is solved. Remove, and then insert the waste toner bottle. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Is the print light? Step 9 Contact customer...
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Troubleshooting Action Step 1 Go to step 2. Contact customer support. Check the printer for leaked toner contamination. Is the printer free of leaked toner? Step 2 Go to step 4. Go to step 3. From the home screen, touch Settings > Paper > Tray Configuration >...
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Troubleshooting Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Pull out the tray.
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Troubleshooting Action Step 1 Go to step 2. Go to step 3. Determine how many colors have defects. Is only one color affected? Step 2 Take note of the The problem is distance, and then solved. Using the Maintenance Defect Ruler, measure the distance contact customer between the repeating defects on the affected color page.
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Troubleshooting Solid color or black images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, touch Settings > Troubleshooting > Print Quality Test Pages. Action Contact customer The problem is Remove the imaging kit, and then remove the imaging unit. support.
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Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
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Troubleshooting Action Contact customer The problem is solved. Depending on your operating system, specify the support. paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
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Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
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Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
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Troubleshooting Action Step 2 The problem is Go to step 3. solved. The print job may contain a formatting error or invalid data. Delete the print job, and then send it again. Are the documents printed? Step 3 The problem is Go to step 4.
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Troubleshooting Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 Go to step 3.
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Troubleshooting Action Step 6 Go to step 7. The problem is solved. Make sure that the printer settings for texture and weight match the paper being loaded. From the home screen, touch Settings > Paper > Media Configuration > Media Types. Note: Rough paper texture and heavy paper weight may print more slowly.
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Troubleshooting Action Step 3 The problem is Go to step 4. solved. Check if the ports are working and if the cables are securely connected to the computer and the printer. For more information, see the setup documentation that came with the printer.
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Troubleshooting Action Step 5 Go to step 6. Insert the cables to the correct ports. Check if the cables connecting the printer and the computer are inserted to the correct ports. Are the cables inserted to the correct ports? Step 6 The problem is Go to step 7.
Troubleshooting Action Step 3 The problem is Contact customer solved. support. Check if the trays are linked. For more information, see “Linking trays” on page Print the document. Is the document printed from the correct tray? Color quality problems Adjusting toner darkness From the home screen, touch Settings >...
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Troubleshooting FAQ about color printing What is RGB color? RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors observed in nature.
Troubleshooting If the software program does not specify colors with RGB or CMYK combinations, then the Color Samples pages are not useful. Additionally, some software programs adjust the RGB or CMYK combinations specified in the program through color management. In these situations, the printed color may not be an exact match of the Color Samples pages.
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Troubleshooting Action Step 3 Go to step 5. Go to step 4. Check for a dial tone. • Call the fax number to check if it is working properly. • If you are using the On Hook Dial feature, then turn up the volume to check if you hear a dial tone.
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Troubleshooting Action Step 7 The problem is Contact customer solved. support. Scan the original document one page at a time. Dial the fax number. Scan the document. Can you send or receive a fax? Can receive but not send faxes Action Step 1 The problem is...
Troubleshooting Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the control panel, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects. For more information, see “Print quality is poor”...
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Troubleshooting Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
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Troubleshooting Scan job was not successful Action Step 1 The problem is Go to step 2. solved. Check the cable connections. Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. Resend the scan job. Is the scan job successful? Step 2 The problem is...
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Troubleshooting Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Lexmark Internal Solutions Port (ISP) – MarkNet N8370 (802.11 a/b/g/n/ac Wireless Print Server) – IEEE 1284‑B Parallel Card – RS‑232C Serial Card Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
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Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
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Upgrading and migrating Insert the memory card until it clicks into place.
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Upgrading and migrating Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
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Upgrading and migrating Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews Housing...
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Upgrading and migrating ISP extended cable Install the ISP into its housing.
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Upgrading and migrating Attach the housing to the controller board access cover.
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Upgrading and migrating Connect the ISP extended cable to the ISP connector in the controller board. Reattach the controller board access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
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Upgrading and migrating Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
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Upgrading and migrating Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
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Upgrading and migrating Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
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Upgrading and migrating Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
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Upgrading and migrating Open door B. Open door C.
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Upgrading and migrating Secure the hard disk to the printer using the thumbscrews. Close doors C and B. Reattach the controller board access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
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Upgrading and migrating Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. Adding available options in the print driver For Windows users Open the printers folder.
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Updating firmware Some applications require a minimum device firmware level to operate correctly. For more information on updating the device firmware, contact your Lexmark representative. Open a web browser, and then type the printer IP address in the address field.
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
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Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print, Google Chrome, Android, and Google Play are trademarks of Google LLC.
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Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
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ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
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The product is scanning hard‑copy documents. Ready The product is waiting for a print job. Sleep Mode The product is in a high‑level energy‑saving mode. 1.67 (CX725, CX727, XC4150, XC4153); 1.66 (XC4140, XC4143) Hibernate The product is in a low‑level energy‑saving mode.
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Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Lexmark Regulatory Type/Model Number: LEX-M03-002 Notice to users of the US telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA).
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If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
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5. The REN of this device is located on the label. This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The Lexmark part number is 80D1873. Some parameters required for compliance with Telecom's telepermit requirements are dependent on the equipment associated with this device.
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LEX-M03-002 A11-0160001JP Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un filtre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877) devant être installé...
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Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
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Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
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The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
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Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
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—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
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To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
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Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Index Index attaching cables 13 collated printing does not automatic document feeder work 197 activating Voice Guidance 25 (ADF) collating copies 43 adapter plug 50 using 42, 45, 54, 57 color correction 224 adding a shortcut available internal options 234 color quality, troubleshooting copy 44 avoiding paper jams 181...
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20 FAQ about color printing 225 ordering 152 different paper sizes, copying 42 directory list configuring the SMTP server 47 printing 40 forwarding 56 Display Customization genuine Lexmark parts and holding 56 using 20 supplies 150...
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HTTP/FTP Settings 128 showing 18 using 26 Image 85 imaging kit Information Sent to Lexmark 69 ordering 152 IPSec 126 replacing 158 letterhead Job Accounting 80 imaging unit copying on 43...
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57 supported 33 solid color or black images 214 noise emission levels 252 paper weights text or images cut off 214 Non‑Lexmark supply 196 supported 34 toner easily rubs off 215 non‑volatile memory 142 uneven print density 216 erasing 141...
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56 vertical white lines 217 option 193 recycling print troubleshooting internal solutions port 194 Lexmark packaging 180 collated printing does not parallel interface card 194 Lexmark products 179 work 197 serial interface card 194 reducing copies 43 confidential and other held...
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Index Scan Center setting up fax setting up 19 country‑ or region‑specific 50 temperature around the Scan to Computer standard telephone line printer 254 setting up 59 connection 48 text or images cut off 214 scan troubleshooting setting up serial printing 146 toner cartridge cannot scan from a shipping the printer 178...
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221 using Customer Support 21 slow printing 220 using Display Customization 20 tray linking does not work 198 using genuine Lexmark parts and troubleshooting, print quality supplies 150 blank or white pages 200 using QR Code Generator 21...