Contents Contents Safety information..................10 Learning about the printer.................12 Finding information about the printer....................12 Selecting a location for the printer......................13 Printer configurations..........................15 Basic functions of the scanner.........................15 Understanding the ADF and scanner glass....................16 Understanding the printer control panel....................16 Additional printer setup................22 Installing internal options........................22 Available options ..............................22 Accessing the system board to install internal options ..................23...
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Contents Adjusting Power Saver ............................46 Recycling..............................47 Recycling Lexmark products ..........................47 Recycling Lexmark packaging..........................47 Returning Lexmark cartridges for reuse or recycling..................47 Loading paper and specialty media............48 Linking and unlinking trays........................48 Linking trays..............................48 Unlinking trays ..............................48 Assigning a Custom Type name ........................48 Setting the Paper Size and Paper Type....................49...
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Contents Printing photos from a PictBridge‑enabled digital camera..............71 Printing information pages........................71 Printing a font sample list ..........................71 Printing a directory list............................72 Printing the print quality test pages .........................72 Canceling a print job..........................72 Canceling a print job from the printer control panel..................72 Canceling a print job from the computer ......................72 Copying......................74 Making copies............................74...
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Contents Faxing......................86 Getting the printer ready to fax......................86 Initial fax setup ..............................86 Choosing a fax connection ..........................87 Connecting to an analog telephone line ......................88 Connecting to a DSL service..........................89 Connecting to a PBX or ISDN system ........................89 Connecting to a Distinctive Ring Service......................90 Connecting a telephone or answering machine to the same telephone line ...........90 Connecting to an adapter for your country or region ..................91 Connecting to a computer with a modem......................97...
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Understanding printer menus..............121 Menus list..............................121 Supplies menu............................122 Paper menu............................122 Default Source menu ............................122 Size/Type menu ..............................123 Paper Texture menu ............................125 Paper Weight menu ............................127 Paper Loading menu ............................128 Custom Types menu ............................129 Custom Scan Sizes menu ..........................130 Universal Setup menu.............................130 Reports menu............................131...
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Contents Reports menu ..............................131 Network/Ports............................132 Active NIC menu .............................132 Network menu..............................132 Wireless menu ..............................134 USB menu ...............................134 Settings menu............................136 General Settings menu ...........................136 Copy Settings menu ............................139 Fax Settings menu............................141 Flash Drive menu ............................147 Print Settings..............................150 Set Date and Time............................159 Understanding printer messages..............162...
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Contents Using the Embedded Web Server......................206 Setting up e‑mail alerts.........................207 Viewing reports.............................207 Troubleshooting..................208 Solving basic printer problems......................208 Solving printing problems........................208 Multiple‑language PDFs do not print......................208 Printer control panel display is blank or displays only diamonds ..............208 Error message about reading USB drive appears ...................208 Jobs do not print .............................209 Job takes longer than expected to print ......................209 Job prints from the wrong tray or on the wrong paper..................210...
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Contents Paper frequently jams.............................221 Paper jam message remains after jam is cleared ...................221 Page that jammed does not reprint after you clear the jam ................221 Solving print quality problems......................222 Blank pages ..............................222 Characters have jagged or uneven edges .......................222 Clipped images..............................223 Dark lines ................................223 Gray background.............................223 Incorrect margins............................224...
Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
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Safety information Refer service or repairs, other than those described in the user documentation, to a professional service person. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm.
Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at • Connecting the printer http://support.lexmark.com. • Installing the printer software Additional setup and instructions for using the printer: User's Guide and Quick Reference Guide—The guides may be available on the Software and Documentation CD.
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark Support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
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Learning about the printer 31.37 kg (69.15 lbs) 102 mm (4 in.) 508 mm (20 in.) 152 mm (6 in.) 76 mm (3 in.) 254 mm (10 in.)
Learning about the printer Printer configurations Basic models Printer control panel Automatic Document Feeder (ADF) Standard exit bin Top door latch Right side cover Standard 250-sheet tray (Tray 1) Manual feeder 650-sheet duo drawer with integrated multipurpose feeder (Tray 2) Optional 550-sheet tray (Tray 3) Basic functions of the scanner The scanner provides copy, fax, and scan-to-network capability for workgroups.
Learning about the printer Understanding the ADF and scanner glass Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
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Learning about the printer Copy Content Copy Text Menu Stop/Cancel Text/Photo Copies Redial/Pause Photo Scan/Email Darkness Scale Resolution PQRS WXYZ Select Options Back Start Options Duplex/2-Sided Shortcuts Hook Black Color Item Description Selections and Select a function such as Copy, Scan, Email, or Fax. Change default copy and scan settings such settings as the number of copies, duplex printing, copy options, and scaling.
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Learning about the printer Item Description Scale Press the Scale button to change the size of the copied document to fit onto the currently selected paper size. Options Press the Options button to change Original Size, Paper Source, Paper Saver, and Collate settings. Address Book Press to enter the address book.
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Learning about the printer Item Description Menu Press to enter the administration menus. Display View scanning, copying, faxing, and printing options as well as status and error messages Note: The fax feature is not available on selected printer models. Stop/Cancel Press to stop all printer activity.
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Learning about the printer Item Description Back Press to return one screen at a time to the Ready screen. Note: An error beep sounds when you press if a flash drive is connected and the USB menu is displayed. Note: The fax buttons, keypad, and USB port are not available on selected printer models. Item Description Redial/Pause...
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Learning about the printer Item Description Front USB port Lets you scan to a flash drive or print supported file types Note: When a USB flash memory device is inserted into the printer, the printer can only scan to the USB device or print files from the USB device. All other printer functions are unavailable.
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Additional printer setup Accessing the system board to install internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
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Additional printer setup Locate the appropriate connector on the system board. Warning—Potential Damage: System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Flash memory card connector Memory card connector...
Additional printer setup Installing a memory card The system board has one connector for an optional memory card. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
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Additional printer setup Unpack the memory card. Note: Avoid touching the connection points along the edge of the card. Align the notch on the memory card with the ridge on the connector. Push the memory card straight into the connector until it snaps into place. Make sure each latch fits over the notch located on either side of the memory card.
Additional printer setup Installing a flash memory card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
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Additional printer setup Plastic pins Metal pins Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. Reinstall the system board cover.
Additional printer setup Installing hardware options Installing an optional tray or drawer The printer supports two additional input sources: an optional 550‑sheet tray and a 650‑sheet duo drawer (Tray 2) with an integrated multipurpose feeder. Note: Some printer models may not support the optional 550‑sheet tray. CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Additional printer setup Align the printer with the 650‑sheet duo drawer, and then lower the printer into place. Install the dust covers. Note: Once the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
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Additional printer setup Power cord socket Ethernet port Note: The Ethernet port is a feature on network models only. USB port...
Additional printer setup Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page.
From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Additional printer setup In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier Click or click Start, and then click Run. In the Start Search or Run dialog, type control printers. Press Enter, or click OK.
Additional printer setup • Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks. Some ad hoc networks will also require the automatic setting. Check with your system support person if you are not sure which channel to select. •...
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From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Additional printer setup Temporarily connect a USB cable between the computer on the wireless network and the printer. Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly. Follow the instructions on the computer screen.
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From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the installer package for the printer.
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Additional printer setup Select a destination, and then click Continue. From the Easy Install screen, click Install. Type the user password, and then click OK. All necessary applications are installed in the computer. Click Close when the installation is complete. Add the printer: For IP printing: In Mac OS X version 10.5 or later...
From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
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Additional printer setup • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: You will need the IP address if you are configuring access for computers on a different subnet than the printer. Install the printer driver on the computer.
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Additional printer setup From the printer list, click Add. Click Default Browser tab > More Printers. From the first pop‑up menu, select AppleTalk. From the second pop‑up menu, select Local AppleTalk Zone. Select the device from the list, and then click Add. Note: If the scanner does not show up in the list, then you may need to add it using the IP address.
Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of...
(from design to end-of-life). This is due to the energy-intensive manufacturing processes required to make paper. Thus, Lexmark seeks to educate customers and partners on minimizing the impact of paper. Using recycled paper is one way. Eliminating excessive and unnecessary paper consumption is another. Lexmark is well-equipped to help customers minimize printing and copying waste.
Before printing or making multiple copies of a document: • Use the Lexmark preview feature, which you can select from the Print dialog or the Lexmark Toolbar to see what the document will look like before you print it. •...
Minimizing your printer's environmental impact Choose Reduce printer noise. • You may notice a reduction in processing speed. • Printer engine motors do not start until a job is ready to print. You may notice a short delay before the first page is printed.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Loading paper and specialty media Loading paper and specialty media This section explains how to use the 250-sheet tray, the manual feeder, an optional 550-sheet tray, and the 650-sheet duo drawer with an integrated multipurpose feeder. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays.
Loading paper and specialty media Press Press the arrow buttons until Custom Type <x> or another custom name appears, and then press Submitting changes appears, followed by Paper Menu. Press , and then press to return to the Ready state. Setting the Paper Size and Paper Type Note: Trays with matching Paper Size and Paper Type settings are automatically linked by the printer.
Loading paper and specialty media Press the arrow buttons until Universal Setup appears, and then press Press the arrow buttons until Units of Measure appears, and then press Press the arrow buttons until the correct unit of measure appears, and then press Submitting changes appears, followed by the Universal Setup menu.
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Loading paper and specialty media Squeeze the length guide tab inward as shown, and slide the guide to the correct position for the paper size being loaded. Note: Use the size indicators on the bottom of the tray to help position the guide.
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Loading paper and specialty media If the paper is longer than letter‑size paper, then push the green tab at the back of the tray to elongate it. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Loading paper and specialty media Insert the tray. If a different type or size of paper was loaded than the type or size previously loaded in the tray, change the Paper Type or Paper Size setting for the tray from the printer control panel. Note: Mixing paper sizes or types in a paper tray may lead to jams.
Loading paper and specialty media Using the multipurpose feeder Push the multipurpose feeder latch to the left. Open the multipurpose feeder. Grasp the extension, and pull it straight out until it is fully extended. Prepare the paper for loading. • Flex sheets of paper back and forth to loosen them, and then fan them.
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Loading paper and specialty media • Flex a stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Locate the stack height limiter and tab. Note: Do not exceed the maximum stack height by forcing paper under the stack height limiter. Stack height limiter Width guide Size indicators...
Loading paper and specialty media Make sure the paper is as far into the multipurpose feeder as it will go with very gentle pushing. Paper should lie flat in the multipurpose feeder. Make sure the paper fits loosely in the multipurpose feeder and is not bent or wrinkled.
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Loading paper and specialty media Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. Note: To achieve the best possible print quality, use only high‑quality media designed for laser printers. Adjust the paper guides to the paper width.
Paper and specialty media guide Paper and specialty media guide Additional information for printing on speciality medias may be found in the Cardstock and Label Guide available on Lexmark.com/publications. Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock.
Paper and specialty media guide Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton possesses characteristics that can negatively affect paper handling.
Paper and specialty media guide Preprinted papers such as letterhead must be able to withstand temperatures up to 200°C (392°F) without melting or releasing hazardous emissions. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: •...
Paper and specialty media guide Paper size Dimensions 250‑sheet tray Optional Multipurpose Manual 550‑sheet tray feeder feeder Folio 216 x 330 mm (8.5 x 13 in.) Oficio (Mexico) 216 x 340 mm (8.5 x 13 in.) Legal 216 x 356 mm (8.5 x 14 in.) Executive 184 x 267 mm...
Paper Card stock Transparencies* Envelopes Paper labels * Lexmark transparency part numbers 12A8240 and 12A8241 are supported from the standard tray, manual feeder, and the multipurpose feeder. Paper types and weights supported by the printer Notes: • Your printer model may have a 650‑sheet duo drawer, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder.
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For 60 to 176 g/m (16 to 47 lb bond) paper, we recommend grain long fibers. Lexmark transparency part numbers 12A8240 and 12A8241 are supported from the 250‑sheet tray, manual feeder, and multipurpose feeder. The pressure sensitive area must enter the printer first.
Paper and specialty media guide Paper capacities Input capacities Notes: • Your printer model may have a 650‑sheet duo drawer, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The 550‑sheet tray part of the 650‑sheet duo drawer supports the same paper as the optional 550‑sheet tray.
Printing Printing This chapter covers printing, printer reports, and job cancellation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see "Avoiding jams" and "Storing print media." Printing a document Load paper into a tray or feeder. From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper.
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Printing Source or process Print side and paper orientation Printed letterhead design is placed faceup. The top edge of the sheet with the logo is • Standard 250‑sheet tray placed at the front of the tray. • Optional 550‑sheet tray •...
• Before loading transparencies, fan the stack to prevent sheets from sticking together. • We recommend Lexmark part number 12A8240 for letter‑size transparencies and Lexmark part number 12A8241 for A4‑size transparencies. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.
Printing • To optimize performance and minimize jams, do not use envelopes that: – Have excessive curl or twist – Are stuck together or damaged in any way – Have windows, holes, perforations, cutouts, or embossing – Have metal clasps, string ties, or folding bars –...
Printing When printing on card stock: • From MarkVision Professional, the printer software, or the printer control panel: Set the Paper Type to Card Stock. Set the Paper Weight to Card Stock Weight. Set the Card Stock Weight to Normal or Heavy. •...
Printing • If you insert the flash drive while the printer is printing other jobs, Busy appears. After the other jobs are processed, you may need to view the held jobs list to print documents from the flash drive. Press the arrow button until the document you want to print appears, and then press Note: Folders found on the flash drive appear with a + in front of the folder (for example, + documents).
Printing Printing photos from a PictBridge‑enabled digital camera You can connect a PictBridge‑enabled digital camera to the printer, and use the buttons on the camera to select and print photos. Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with your camera.
Printing Printing a directory list A directory list shows the resources stored in flash memory or on the hard disk. Make sure the printer is on and Ready appears. From the printer control panel, press Press the arrow buttons until Reports appears, and then press Press the arrow buttons until Print Directory appears, and then press After the directory list prints, Ready appears.
Printing In Windows 7 or earlier Click or click Start, and then click Run. In the Start Search or Run dialog, type control printers. Press Enter, or click OK. Double‑click the printer icon. Select the print job you want to cancel. Click Delete.
Note: If a Lexmark Document Solutions Suite (LDSS) profile has been installed, then you may receive an error when attempting a quick copy. Contact your system support person for access.
Copying From the printer control panel, press the Copy button, or use the keypad to enter the number of copies. Change the copy settings as needed. From the printer control panel, press for a black only copy or for a color copy. Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner.
Copying Press for a black only copy or for a color copy. If you placed the document on the scanner glass and have additional pages to copy, then place the next page on the scanner glass, and then press 1 on the numeric keypad. Otherwise, press 2 on the numeric keypad. Copying to letterhead Load an original document faceup, short edge first into the ADF or facedown on the scanner glass.
Copying Change the copy settings as needed. Press for a black only copy or for a color copy. If you placed the document on the scanner glass and have additional pages to copy, then place the next page on the scanner glass, and then press 1 on the numeric keypad. Otherwise, press 2 on the numeric keypad. Press to return to the Ready state.
Copying Press for a black only copy or for a color copy. If you placed the document on the scanner glass and have additional pages to copy, then place the next page on the scanner glass, and then press 1 on the numeric keypad. Otherwise, press 2 on the numeric keypad. Reducing or enlarging copies Copies can be reduced to 25% of the original document size or enlarged to 400% of the original document size.
Copying Adjusting copy quality Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. If you are loading a document into the ADF, then adjust the paper guides.
Copying Placing separator sheets between copies Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the address in the TCP/IP section.
Copying Canceling a copy job A copy job can be canceled when the document is in the ADF, on the scanner glass, or while the document is printing. To cancel a copy job: From the printer control, panel press Stopping appears, followed by Cancel Job. Press to cancel the job.
E-mailing E-mailing Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can use the printer to e‑mail scanned documents to one or more recipients. There are three ways to send an e‑mail from the printer.
E-mailing Setting up the address book Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the address in the TCP/IP section.
E-mailing Press Search or Manual Entry appears. Note: If there are no entries in the address book, then Manual Entry appears. Press to search the address book or press the arrow buttons until Manual appears, and then press to select or enter an e‑mail address.
E-mailing Press 1 to enter another shortcut or press 2 to end the shortcut entry. After you press 2, Press Start To Begin appears. Press to send a black only e‑mail or to send a color e‑mail. Sending an e-mail using the address book Load an original document faceup, short edge first into the ADF or facedown on the scanner glass.
Faxing Faxing Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Getting the printer ready to fax The following connection methods may not be applicable in all countries or regions.
Faxing To enter your fax setup information, use the printer control panel, or use your browser to access the Embedded Web Server and then enter the Settings menu. Note: If you do not have a TCP/IP environment, then you must use the printer control panel to enter your fax setup information.
Faxing Notes: • The printer is an analog device that works best when directly connected to the wall outlet. Other devices (such as a telephone or answering machine) can be successfully attached to pass through the printer, as described in the setup steps.
Faxing Connecting to a DSL service If you subscribe to a DSL service, then contact the DSL provider to obtain a DSL filter and telephone cord, and then follow these steps to connect the equipment: Connect one end of the telephone cable that came with the printer to the top LINE port on the back of the printer.
Faxing Connecting to a Distinctive Ring Service A distinctive ring service may be available from your telephone service provider. This service allows you to have multiple phone numbers on one telephone line with each phone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls.
Faxing Connect your telecommunications equipment directly to the bottom EXT port on the back of the printer. Connecting to an adapter for your country or region The following countries or regions may require a special adapter to connect the telephone cable to the wall outlet.
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Faxing Country/region • • Austria New Zealand • Cyprus • Netherlands • • Denmark Norway • • Finland Portugal • • France Sweden • Germany • Switzerland • • Ireland United Kingdom • Italy Countries or regions except Germany For some countries or regions, a telephone line adapter is included in the box. Use this adapter to connect an answering machine, telephone, or other telecommunications equipment to the printer.
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Faxing Connect the answering machine or telephone to the adapter...
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Faxing Germany There is a plug installed in the bottom EXT port of the printer. This plug is necessary for the proper functioning of the fax function and the proper operation of downstream phones. Note: Do not remove the plug. If you remove it, then other telecommunications devices in your home (such as telephones or answering machines) may not work.
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Faxing If you would like to use the same line for both fax and telephone communication, then connect a second telephone line (not provided) between the telephone and the F slot of an active analog telephone wall jack.
Faxing If you would like to use the same line for recording messages on your answering machine, then connect a second telephone line (not provided) between the answering machine and the other N slot of the active analog telephone wall jack. Connecting to a computer with a modem Connect the printer to a computer with a modem to send faxes from the software program.
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Faxing Remove the protective plug from the bottom EXT port of the printer. Connect a second telephone cord from the telephone to the computer modem. Note: Refer to the manual that came with your computer for the telephone connections. Connect a third telephone cord from the computer modem to the bottom EXT port of the printer.
Faxing Setting the outgoing fax name and number To have the designated fax name and fax number printed on outgoing faxes: Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the address in the TCP/IP section.
Faxing Sending a fax Sending a fax using the printer control panel Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Faxing • The Fax option must be configured and enabled in the PostScript driver under the Configuration tab before it can be used. • If the Always display settings prior to faxing check box is selected, then you are prompted to verify the recipient information before the fax is sent.
Faxing Press the arrow buttons until Enter Fax Number appears, and then press Enter the fax number, and then press Press 1 to enter another fax number, or press 2 to end fax number entry. After selecting 2=NO, Enter Name appears. Press the button on the keypad that corresponds with the letter you want.
Faxing From the printer control panel, press the Fax button. To: appears on the first line, and the time and date appear on the second line. Press , and then press the arrow buttons until the fax number you want appears. Then, press Customizing fax settings Changing the fax resolution Adjusting the resolution setting changes the quality of the fax.
Faxing From the Fax area, press the Options button. Press the arrow buttons until Delayed Send appears, and then press Set Send Time appears on the first line, and HH:MM with a blinking cursor appears on the second line. Using the numeric keypad, enter the time you want to send the fax. After you enter the time, the cursor moves to the AM or PM field if the printer clock is set to 12 Hour format.
Faxing Understanding fax options Original Size This option lets you choose the size of the documents you are going to fax. From the Fax area of the printer control panel, press the Options button. Original Size appears. Press Press the arrow buttons until the size of the original document appears, and then press Content This option tells the printer the original document type.
Faxing Improving fax quality Question When should I use Text • Use Text mode when text preservation is the main goal of the fax, and preserving images mode? copied from the original document is not a concern. • Text mode is recommended for faxing receipts, carbon copy forms, and documents that contain only text or fine line art.
Scanning to an FTP address Scanning to an FTP address Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Scanning to an FTP address Scanning to an FTP address using a shortcut number Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Scanning to a computer or USB flash memory device Scanning to a computer or USB flash memory device Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Scanning to a computer or USB flash memory device Scan your document. A shortcut number was automatically assigned when you clicked Submit. Remember this shortcut number and use it when you are ready to scan your documents. Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Scanning to a computer or USB flash memory device Understanding scan to computer options Sides (Duplex) This option informs the printer if your original document is simplex (printed on one side) or duplex (printed on both sides). This lets the scanner know what needs to be scanned for inclusion in the document. Note: Duplex scanning is not available on selected printer models.
Scanning to a computer or USB flash memory device Using the ScanBack utility Using the ScanBack Utility You can use the Lexmark ScanBack Utility instead of the Embedded Web Server to create Scan to PC profiles. The ScanBack Utility is on the Software and Documentation CD.
Clearing jams Clearing jams Avoiding jams The following hints can help you avoid jams. Paper tray recommendations • Make sure the paper lies flat in the tray. • Do not remove trays while the printer is printing. • Do not load trays, the multipurpose feeder, or the envelope feeder while the printer is printing. Load them prior to printing, or wait for a prompt to load them.
Clearing jams Understanding jam numbers and locations When a jam occurs, a message indicating the jam location appears. The following illustration and table list the paper jams that can occur and the location of each jam. Open doors and covers, and remove trays to access jam locations. Jam location Instructions number...
Clearing jams 200 paper jam Grasp the handle, and pull the standard 250-sheet tray (Tray 1) and manual feeder out. Remove the jam. Note: Make sure all paper fragments are removed. Insert the tray. Press 201 paper jam Grasp the front door at the side handholds, and then pull it toward you to open it. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Clearing jams Remove the jammed paper. Notes: • Make sure all paper fragments are removed. • There may be a second sheet jammed if 200.xx Paper Jam and 202.xx Paper Jam appear. Close the front door. Press 202 paper jam Grasp the front door at the side handholds, and then pull it toward you to open it.
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Clearing jams Grasp the green lever, and then pull the fuser cover toward you. Hold the fuser cover down, and then remove the jammed paper. The fuser cover closes when released. Note: Make sure all paper fragments are removed. Close the front door. Press...
Clearing jams 230 paper jam Grasp the front door at the side handholds, and then pull it toward you to open it. Remove the jam. Press 235 paper jam This jam occurs when the paper is too short for the duplex unit. Grasp the front door at the side handholds, and then pull it toward you to open it.
Clearing jams 250 paper jam Push the lever in the multipurpose feeder to access the paper jammed. Remove the jam. Note: Make sure all paper fragments are removed. Insert the tray. Press 290 paper jam Remove all original documents from the ADF. Open the ADF cover, and then remove any jammed paper.
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Clearing jams Open the scanner cover, and then remove any jammed pages. Close the scanner cover. Press...
Understanding printer menus Understanding printer menus Menus list A number of menus are available to make it easy for you to change printer settings. These menus can be accessed from the printer control panel, Embedded Web Server, or the software application driver. Notes: •...
Understanding printer menus Supplies menu Menu item Description Cyan, Magenta, Yellow, or Black Toner Cartridges Shows the status of the toner cartridges Early Warning Note: 88 Replace <color> Cartridge indicates the cartridge is nearly empty, and print quality problems may result. Invalid Replace Missing or Defective...
Understanding printer menus Size/Type menu Menu item Description Tray <x> Size Specifies the paper size loaded in each tray Letter Notes: Legal • Letter is the US factory default setting. A4 is the international factory Executive default setting. Oficio (Mexico) •...
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Understanding printer menus Menu item Description Manual Paper Type Specifies the type of paper being manually loaded Plain Paper Note: Plain Paper is the factory default setting. Card Stock Transparency Recycled Glossy Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type <x>...
Understanding printer menus Menu item Description Manual Envelope Size Specifies the size of the envelope being manually loaded 10 Envelope Note: 10 Envelope is the US factory default setting. DL Envelope is the DL Envelope international factory default setting. C5 Envelope B5 Envelope Other Envelope 7 3/4 Envelope...
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Understanding printer menus Menu item Description Bond Texture Specifies the relative texture of the paper loaded in a specific tray Smooth Note: Rough is the factory default setting. Normal Rough Envelope Texture Specifies the relative texture of the envelopes loaded in a specific tray Smooth Note: Normal is the factory default setting.
Understanding printer menus Paper Weight menu Menu items Definition Plain Weight, Glossy Weight, Bond Weight, Letterhead Weight, Identifies the relative weight of the paper loaded in Preprinted Weight, or Colored Weight a specific tray Light Note: Normal is the factory default setting. Normal Heavy Transparency Weight...
Understanding printer menus Menu items Definition Rough/Cotton Paper Weight Identifies the relative weight of the rough/cotton paper loaded in a specific tray Normal Notes: • Normal is the factory default setting. • Settings appear only if rough/cotton paper is supported. Custom <x>...
Understanding printer menus Menu item Description Heavy Paper Loading Determines whether 2‑sided printing occurs for all jobs that specify Heavy Paper as the paper type Duplex Note: Off is the factory default setting. Rough/Cotton Loading Determines whether 2‑sided printing occurs for all jobs that specify Rough/Cotton as the paper type Duplex Note: Off is the factory default setting.
Understanding printer menus Custom Scan Sizes menu Menu item Description ID Card Specifies a non‑standard scan size. Width Notes: 1–14 inches (25–355.6 mm) • 4.83 inches is the US factory default setting for Width. 123 millimeters is Height the international factory default setting for Width. 1–14 inches (25–355.6 mm) •...
Understanding printer menus Menu item Description Portrait Width Sets the portrait width 3–14.7 inches Notes: 76–360 mm • If the width exceeds the maximum, the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. Inches can be increased in 0.01‑inch increments.
Understanding printer menus Menu item Description Fax Shortcuts Prints a report containing information about fax shortcuts Profiles List Prints a list of profiles stored in the printer Print Fonts Prints a report of all the fonts available for the printer language currently set in the printer Print Defects Prints a repeating defects page used as a diagnostic tool for identifying print...
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Understanding printer menus Menu item Description PS SmartSwitch Sets the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data. •...
Understanding printer menus Wireless menu Use the following menu items to view or configure the wireless internal print server settings. Note: This menu is available only for network models or printers attached to print servers when an optional wireless internal print server is installed in the printer. Menu item Description Mode...
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Understanding printer menus Menu item Description NPA Mode Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Auto Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
Understanding printer menus Settings menu General Settings menu Menu item Description Display Language Sets the language of the text appearing on the display English Note: All languages may not be available for all printers. Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese...
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Understanding printer menus Menu item Description Run Initial setup Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the Country select screen, the default setting becomes No. Paper Sizes Specifies the printer factory default measurements.
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Understanding printer menus Menu item Description Timeouts Sets the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the remainder of the print job Print Timeout Disabled Notes: 1–255 • 90 seconds is the factory default setting. •...
Understanding printer menus Menu item Description Factory Defaults Returns the printer settings to the factory default settings Do Not Restore Notes: Restore Now • Do Not Restore is the factory default setting. Do Not Restore keeps the user‑defined settings. • Restore returns all printer settings to the factory default settings except Network/Ports menu settings.
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Understanding printer menus Menu item Description Print Page Borders Specifies whether a border is printed around the edge of the page at the margins Note: Off is the factory default setting. Collate Keeps the pages of a print job stacked in sequence when making multiple copies of the job Note: On is the factory default setting.
Understanding printer menus Menu item Description Overlay Specifies overlay text that is printed on each page of the copy job Note: Off is the factory default setting. Confidential Copy Draft Urgent Custom Allow priority copies Allows interruption of a print job to copy a page or document Note: On is the factory default setting.
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Understanding printer menus Menu item Description Enable Manual Fax Sets the printer to fax manually only, which requires a line splitter and a telephone hand set Notes: • Off is the factory default setting. • Use a regular telephone to answer an incoming fax job and to dial a fax number.
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Understanding printer menus Menu item Description Original Size Specifies the paper size of the document that is being scanned Letter Note: Letter is the US factory default setting. A4 is the international factory default Legal setting. Executive Mixed Letter/Legal Folio Statement Oficio (Mexico) JIS B5...
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Understanding printer menus Menu item Description Behind a PABX Enables switchboard blind dialing without a dial tone Note: No is the factory default setting. Enable ECM Enables Error Correction Mode for fax jobs Note: Yes is the factory default setting. Enable Fax Scans Lets you send faxes by scanning at the printer Note: On is the factory default setting.
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Understanding printer menus Fax Receive Settings Menu item Description Enable Fax Receive Allows fax jobs to be received by the printer Note: On is the factory default setting. Rings to Answer Specifies the number of rings before answering an incoming fax job 1–25 Note: 3 is the factory default setting.
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Understanding printer menus Fax Log Settings Menu item Description Transmission Log Enables printing of a transmission log after each fax job Print log Note: Print log is the factory default setting. Do not print log Print only for error Receive Error Log Enables printing of a receive error log following a receive error Print Never Note: Print Never is the factory default setting.
Understanding printer menus Distinctive Rings Menu item Description Single Ring Answers calls with a one‑ring pattern Note: On is the factory default setting. Double Ring Answers calls with a double‑ring pattern Note: On is the factory default setting. Triple Ring Triple Ring answers calls with a triple‑ring pattern Note: On is the factory default setting.
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Understanding printer menus Menu item Description Color Specifies whether a job prints in grayscale or color Gray Note: Gray is the factory default setting. Color Resolution Specifies how many dots per inch are scanned Note: 150 dpi is the factory default setting. Darkness Lightens or darkens the output ‑4 to +4...
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Understanding printer menus Menu item Description JPEG Quality Text or Text/Photo Sets the quality of a JPEG text or text/photo image in relation to file size and the quality of the image. 5–90 Notes: • 75 is the factory default setting. •...
Understanding printer menus Menu item Description Sides (Duplex) Enables duplex (two-sided) printing 2 sided Note: 1 sided is the factory default setting. 1 sided Print Settings Setup menu Menu item Description Printer Language Determines which printer language the print server uses to send data to the printer PS Emulation PCL Emulation...
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Understanding printer menus Menu item Description Copies Specifies a default number of copies for each print job 1–999 Note: 1 is the factory default setting. Blank Pages Specifies whether blank pages are inserted in a print job Do Not Print Note: “Do Not Print”...
Understanding printer menus Menu item Description Orientation Specifies the orientation of a multiple‑page sheet Auto Notes: Landscape • Auto is the factory default setting. The printer chooses between portrait and Portrait landscape. • Long Edge uses landscape. • Short Edge uses portrait. N‑Up Border Prints a border around each page image None...
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Understanding printer menus Menu item Description RGB Brightness Adjusts brightness in color outputs ‑6 to +6 Notes: • 0 is the factory default setting. • This menu item does not affect files that use CMYK color specifications. RGB Contrast Adjusts contrast in color outputs 0–5 Notes: •...
Understanding printer menus Menu item Description Manual Color (RGB) Customizes the RGB color conversions. The values for each setting are: RGB Image Vivid RGB Text sRGB Display RGB Graphics Display—True Black sRGB Vivid Notes: • Vivid applies a color conversion table that produces brighter, more saturated colors.
Understanding printer menus Menu item Description Coverage Estimator Provides an estimate of the percentage coverage of cyan, magenta, yellow, and black on a page. The estimate is printed on a separator page. Notes: • Off is the factory default setting. •...
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Understanding printer menus Menu item Description Font Name Identifies a specific font and the option where it is stored RO Courier Notes: • RO Courier is the factory default setting. • RO Courier shows the font name, font ID, and storage location in the printer.
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Understanding printer menus Menu item Description PCL Emulation Settings Sets the printer to print on A4‑size paper A4 Width Notes: 198 mm • 198 mm is the factory default setting. 203 mm • The 203‑mm setting sets the width of the page to allow the printing of eighty 10‑pitch characters.
Understanding printer menus Image menu Menu item Description Auto Fit Selects the optimal paper size, scaling, and orientation Notes: • On is the factory default setting. • The On setting overrides scaling and orientation settings for some images. Invert Inverts bi‑tonal monochrome images Notes: •...
Understanding printer menus Menu item Description Layout Determines the maximum number of images that can print on one side of paper Auto Notes: • Auto is the factory default setting. 2 Up • If both the printer and the PictBridge‑enabled camera have a value for this 3 Up setting, the value in the camera supersedes the value in the printer.
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Understanding printer menus Menu item Description Time Zone (North, Central, and Specifies the time zone for the fax South America) Note: * indicates that this value does not have pre-programmed Daylight Savings Hawaii * Time Start and End times. Alaska Tijuana (PST) USA/Canada PST USA/Canada MST...
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Understanding printer menus Menu item Description Time Zone (Australia and the Specifies the time zone for the fax Pacific region) Note: * indicates that this value does not have pre-programmed Daylight Savings Australia WST Time Start and End times. Australia CST Darwin (CST) * Australia EST Queensland (EST) * Tasmania (EST)
Understanding printer messages Understanding printer messages List of status and error messages Access USB after scan A USB drive was inserted into the printer while the printer was scanning. From the keypad, press 1 to open the drive after scanning, or press 2 to ignore the USB drive. Access USB now A USB drive was inserted into the printer while the printer was setting up a job (copy, fax, e‑mail, or FTP) or while in the menus.
Understanding printer messages Close door Close the upper and lower doors. <color> Low Replace the toner cartridge, and then wait for the message to clear. Dialing A fax number is dialed. If the number is too long to fit on the screen, only the word Dialing appears. Wait for the message to clear.
Understanding printer messages Incoming call This message appears when using manual fax mode. Press to print a black only fax or to print a color fax. Insert Tray <x> Insert the specified tray into the printer. Invalid Engine Code The engine code is invalid. Contact Customer Support. Invalid Network Code The network code is invalid.
Understanding printer messages Maintenance The printer needs maintenance. Call for service. Memory full, cannot send faxes The printer fax memory is full. Press to clear the message and cancel the fax. • Reduce the fax resolution and try to send the fax again. •...
Understanding printer messages Phone in Use The telephone attached to the printer is in use, or its handset is off the cradle. Place the handset on the telephone cradle. Press to send a black only fax or to send a color fax. Enter the fax number.
Understanding printer messages Receiving pXX The printer is receiving a fax. pXX represents the number of pages received. Wait for the message to clear. Reload printed pages in Tray <x> • Press to clear the message and continue processing the second side of the sheet. •...
Understanding printer messages Try one or more of the following: • Re‑send the job. • Reduce the scan resolution, and then try sending the job again. • Remove the USB drive, reconnect it, and then try sending the job again. Scanner ADF Cover Open The ADF cover is open.
Understanding printer messages USB drive disabled A USB drive was inserted into the printer, and the port is disabled. Contact your system support person. Use camera controls to print A recognized PictBridge‑compatible camera is attached to the printer. Waiting The printer has received data to print, but is waiting for an End‑of‑Job command, a Form Feed command, or additional data.
Understanding printer messages 35 Insufficient memory to support Resource Save feature The printer lacks sufficient memory to save settings. Install additional memory, or press to disable Resource Save and continue printing. 37 Insufficient memory to collate job The printer prints the pages that were spooled prior to the collation message and collates the remainder of the print job.
Understanding printer messages 52 Not enough free space in flash memory for resources Try one or more of the following: • Press to clear the message and continue printing. • Delete fonts, macros, and other data stored in flash memory. •...
Understanding printer messages 58 Too many trays attached Turn the printer off. Unplug the power cord from the wall outlet. Remove the additional trays. Connect the power cord to a properly grounded outlet. Turn the printer back on. 58 Input config error Turn the printer off.
Understanding printer messages 150 displayed The USB drive contains more than 150 files; only 150 files will be displayed. 200.yy Paper jam <area name> Clear the paper path. Press to clear the message and continue printing. 201.yy Paper jam <area name> Clear the paper path.
Understanding printer messages 24x Paper Jam Check Tray <x> Pull the tray out. Remove the jammed paper. Insert the tray. If all jams are cleared, the printer resumes printing. Note: When there is more than one jam, the message indicates the number of pages jammed. 250.yy Paper jam <area name>...
Understanding printer messages 294 ADF Jam This jam location may also be identified as 294.04 Duplex Sensor Off Jam, 294.05 Scan Sensor Off Jam, or 294.06 ADF Backfeed Jam. To clear this jam: Remove all pages from the ADF. Note: The message clears when the pages are removed from the ADF. Flex and fan the pages.
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Understanding printer messages 943.01 Press down on the black toner cartridge to make sure it is installed properly. Turn the printer off, wait about 10 seconds, and then turn the printer back on 940.02 The cyan toner cartridge needs maintenance. Call for service. 941.02 The magenta toner cartridge needs maintenance.
Maintaining the printer Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: •...
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.
Maintaining the printer Part name Part number C540, C543, and X543 series C544, X544, and X546 series Magenta Extra High Yield C544X1MG Not supported Return Program Toner Cartridge Yellow Extra High Yield C544X1YG Not supported Return Program Toner Cartridge Black Extra High Yield Toner C544X2KG Not supported Cartridge...
Maintaining the printer Replacing supplies Replacing the waste toner bottle Replace the waste toner bottle when 82 Replace waste toner appears. The printer will not continue printing until the waste toner bottle is replaced. Unpack the replacement waste toner bottle. Grasp the front door at the side handholds, and then pull it toward you.
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Maintaining the printer Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove it. Place the waste toner bottle in the enclosed packaging.
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Maintaining the printer Insert the new waste toner bottle. Replace the right side cover. Close the top door.
Maintaining the printer Close the front door. Replacing a black imaging kit Replace the black imaging kit when Replace Black Imaging Kit appears. Grasp the front door at the side handholds, and then pull it toward you. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
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Maintaining the printer Open the top door. Remove the toner cartridges by lifting the handles, and then gently pulling away from the imaging kit. Remove the right side cover.
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Maintaining the printer Press the green levers on each side of the waste toner bottle, and then remove it. Lift the blue levers on the imaging kit, and then pull it toward you. Press down on the blue levers, grasp the green handles on the sides, and then pull the imaging kit out. Warning—Potential Damage: Do not touch the underside of the imaging kit.
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Maintaining the printer Remove the yellow, cyan, and magenta developer units. Unpack the replacement black imaging kit. Leave the packaging on the black developer unit. Gently shake the black developer unit side to side. Remove the red shipping cover from the black developer unit. Insert the black developer unit.
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Maintaining the printer Replace the yellow, cyan, and magenta developer units. Note: Make sure each developer unit is inserted into a matching color slot. Place the used black imaging kit in the enclosed package. Align and insert the imaging kit. Rotate the blue levers down until the imaging kit drops into place.
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Maintaining the printer Replace the waste toner bottle. Replace the right side cover. Replace the toner cartridges.
Maintaining the printer Close the top door. Close the front door. Replacing a black and color imaging kit Replace the black and color imaging kit when Replace Color Imaging Kit appears. Grasp the front door at the side handholds, and then pull it toward you to open it. CAUTION—HOT SURFACE: The inside of the printer might be hot.
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Maintaining the printer Open the top door. Remove the toner cartridges by lifting the handles, and then gently pulling away from the imaging kit.
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Maintaining the printer Remove the right side cover. Press the green levers on each side of the waste toner bottle, and remove it. Lift the blue levers on the imaging kit, and then pull it toward you. Press down on the blue levers, grasp the green handles on the sides, and then pull the imaging kit out. Warning—Potential Damage: Do not touch the underside of the imaging kit.
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Maintaining the printer Unpack the replacement black and color imaging kit. Leave the packaging on the developer units. Gently shake the yellow, cyan, magenta, and black developer units side to side. Remove the red shipping cover from the yellow, cyan, magenta, and black developer units. Insert the yellow, cyan, magenta, and black developer units.
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Maintaining the printer Align and insert the imaging kit. Replace the waste toner bottle.
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Maintaining the printer Replace the right side cover. Replace the toner cartridges. Close the top door.
Replace the specified toner cartridge (yellow, cyan, magenta, or black) when 88 Replace <color> Cartridge appears. The printer will not continue printing until the specified cartridge is replaced. Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty.
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Maintaining the printer Remove the toner cartridge by lifting the handle, and then gently pulling away from the imaging kit. Align the new toner cartridge, and then press down until it is all the way into the slot.
Maintaining the printer Close the top door. Replacing a developer unit Replace a developer unit when a print quality defect occurs or when damage occurs to the printer. Grasp the front door at the side handholds, and then pull it toward you to open it. CAUTION—HOT SURFACE: The inside of the printer might be hot.
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Maintaining the printer Open the top door. Remove the toner cartridges by lifting the handles and then gently pulling away from the imaging kit. Remove the right side cover.
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Maintaining the printer Press the green levers on each side of the waste toner bottle, and then remove it. Lift the blue levers on the imaging kit, and then pull it toward you. Press down on the blue levers, grasp the handles on the sides, and then pull the imaging kit out. Warning—Potential Damage: Do not touch the underside of the imaging kit.
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Maintaining the printer Remove the used developer unit. Place the used developer in the enclosed package. Unpack the replacement developer unit. Leave the packaging on the developer unit. Gently shake the developer unit side to side. Remove the red shipping cover from the developer unit. Insert the developer unit.
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Maintaining the printer Align and insert the imaging kit. Replace the waste toner bottle.
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Maintaining the printer Replace the right side cover. Replace the toner cartridges. Close the top door.
Maintaining the printer Close the front door. Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Note: Clean both areas of the scanner glass and both white underside areas. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover.
Maintaining the printer • Lift the printer off the optional tray, and then set it aside instead of trying to lift the tray and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it. Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer warranty.
Finding advanced networking and administrator information This chapter covers basic administrative support tasks. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at www.lexmark.com.
Administrative support To access the Embedded Web Server: Type the printer IP address into the address field of your Web browser. If you do not know the IP address of the printer, you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. •...
If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support. Error message about reading USB drive appears Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com.
Contact your system support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. AKE SURE YOU ARE USING A RECOMMENDED THERNET CABLE For more information, visit the Lexmark Web site at www.lexmark.com.
Troubleshooting Press the arrow buttons until Page Protect appears, and then press Press the arrow buttons until Off appears, and then press Job prints from the wrong tray or on the wrong paper HECK THE APER YPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray. Incorrect or strange characters print •...
Troubleshooting AKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory. Unexpected page breaks occur Increase the Print Timeout value: From the printer control panel, press Press the arrow buttons until Settings appears, and then press Press the arrow buttons until General Settings appears, and then press Press the arrow buttons until Timeouts appears, and then press Press the arrow buttons until Print Timeout appears, and then press Press the arrow buttons until the desired value appears, and then press...
Troubleshooting HECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. NWANTED TONER IS IN THE BACKGROUND • Adjust the darkness to a lighter setting. • Change the Background Removal setting in the Copy Settings menu. ATTERNS MOIRÉ...
Troubleshooting • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electrical equipment plugged into the outlet is working. Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem with the scanner.
Troubleshooting HECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. Partial document or photo scans These are possible solutions. Try one or more of the following: HECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Troubleshooting Cannot send or receive a fax These are possible solutions. Try one or more of the following: HECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. HECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. HECK THE PRINTER CONNECTIONS Make sure the cable connections for the following hardware are secure, if applicable: •...
Troubleshooting EMPORARILY DISCONNECT OTHER EQUIPMENT To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering machines, computers with modems, or telephone line splitters. HECK FOR JAMS Clear any jams, and then make sure that Ready appears. EMPORARILY DISABLE AITING Call Waiting can disrupt fax transmissions.
Troubleshooting HE TONER MAY BE LOW 88 <color> toner low appears when the toner is low. Can receive but not send faxes These are possible solutions. Try one or more of the following: AKE SURE THE PRINTER IS IN AX MODE From the printer control panel, press the Fax button to put the printer in Fax mode.
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to view the option instruction sheet.
Troubleshooting AKE SURE THE OPTION IS SELECTED From the computer you are printing from, select the option. For more information, see “Updating available options in the printer driver” on page 33. Drawers AKE SURE THE PAPER IS LOADED CORRECTLY Open the paper tray. Check for paper jams or misfeeds.
Troubleshooting HECK FOR SERVICE MESSAGES If a service message appears, turn the printer off, wait about 10 seconds, and then turn the printer back on. If the error recurs, call for service. Memory card Make sure the memory card is securely connected to the printer system board. Solving paper feed problems Paper frequently jams These are possible solutions.
Troubleshooting Press the arrow buttons until Jam Recovery appears, and then press Press the arrow buttons until On or Auto appears, and then press Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support.
Troubleshooting Clipped images These are possible solutions. Try one or more of the following: HECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel, check the Paper Size setting from the Paper menu.
Troubleshooting Incorrect margins A B C D A B C D A B C D These are possible solutions. Try one or more of the following: HECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel, check the Paper Size setting from the Paper menu.
Troubleshooting Paper curl These are possible solutions. Try one or more of the following: HECK THE APER YPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray. AS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY •...
Troubleshooting Repeating defects EPEATING MARKS OCCUR MULTIPLE TIMES ON A PAGE Print the Print defects guide and match the defects to the marks on one of the vertical lines. Follow the instructions on the Print defects guide to determine the cause of the repeating defects. Skewed print HECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded.
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Troubleshooting Press the arrow buttons until Quality menu appears, and then press Press the arrow buttons until Color Adjust appears, and then press Calibrating appears. HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting is too light, the RGB Brightness setting is too light, or the RGB Contrast setting is too low. From the printer control panel, press From the Admin menu, press the arrow buttons until Settings appears, and then press Press the arrow buttons until Print menu appears, and then press...
Troubleshooting Print is too dark These are possible solutions. Try one or more of the following: ALIBRATE THE COLOR The printer automatically calibrates the colors whenever a new imaging kit is detected. If a cartridge is replaced, then you can calibrate the colors manually: From the printer control panel, press From the Admin menu, press the arrow buttons until Settings appears, and then press Press the arrow buttons until Print menu appears, and then press...
Troubleshooting Solid color pages These are possible solutions. Try one or more of the following: AKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge and shake it from side to side to redistribute the toner, and then reinstall it. HE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with a new one.
Troubleshooting Toner rubs off These are possible solutions. Try one or more of the following: HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: •...
Troubleshooting Transparency print quality is poor Try one or more of the following: HECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu.
Troubleshooting Solving color quality problems This section helps answer some basic color‑related questions and describes how some of the features provided in the Quality menu can be used to solve typical color problems. Color misregistration ABCDE ABCDE ABCDE ABCDE Color has shifted outside of the appropriate area or has been superimposed over another color area. These are possible solutions.
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Troubleshooting How is color specified in a document to be printed? Software programs typically specify document color using RGB or CMYK color combinations. Additionally, they allow users to modify the color of each object in a document. For more information, see the software program Help topics. How does the printer know what color to print? When a user prints a document, information describing the type and color of each object is sent to the printer.
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Troubleshooting To manually apply a different color conversion table: From the Quality menu, select Color Correction, and then select Manual. From the Quality menu, select Manual Color, and then select the appropriate color conversion table for the affected object type. Manual Color menu Object type Color conversion tables...
You need to know your printer model, type, and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1‑800‑539‑6275. For other countries/regions, visit the Lexmark Web site at www.lexmark.com.
Machine type: 7525, 4989 Model(s): 131, 133, 138, 332, 333, 336, 337, 352, 356, 382, 383, 386, 387, 392, 393, 396, 397 Edition notice November 2012 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS”...
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Static sensitivity notice This symbol identifies static-sensitive parts.
Notices ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Mercury statement This product contains mercury in the lamp (<5mg Hg). Disposal of mercury may be regulated due to environmental considerations.
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the Sleep Mode.
Notices Factory default Power Saver Timeout for this product (in minutes): 110V = 45 minutes, 220V = 60 minutes By using the configuration menus, the Power Saver Timeout can be modified between 1 minute and 240 minutes. Setting the Power Saver Timeout to a low value reduces energy consumption, but may increase the response time of the product.
If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Notices Avis réservé aux utilisateurs du réseau téléphonique du Canada Ce produit est conforme aux spécifications techniques d’Industrie Canada. Le numéro REN (ringer equivalence number : numéro d’équivalence de sonnerie) fournit une indication du nombre maximum de terminaux pouvant être connectés à...
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Notices Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
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Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
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Notices Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you. This limited warranty gives you specific legal rights.
Index Index 840.01 Scanner Disabled 175 canceling a print job Numerics 840.02 Scanner Auto Disabled 175 from a computer 72 150 displayed 173 88.yy <color> Cartridge is low 172 card stock 200 Paper jam <area name> 173 88.yy Replace <color> loading 54 201.yy Paper jam <area name>...
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Index on both sides of the paper environmental settings 44 can send but not receive (duplexing) 77 Eco‑Mode 45 faxes 217 photos 75 Quiet Mode 45 cannot send or receive a fax 216 placing separator sheets between Ethernet network setup received fax has poor print copies 80 using Macintosh 40...
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LADP connection error 164 letterhead 65 PostScript 155 letterhead transparencies 67 Quality 152 copying to 76 Reports 131 loading, manual feeder 65 Set Date and Time 159 loading, trays 65 Hex Trace 163 Settings 136 tips on using 65 Setup 150...
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Index replacing the waste toner printer information bottle 180 where to find 12 paper print quality test pages, printing 72 printer messages capacities 64 print quality troubleshooting 150 displayed 173 characteristics 58 blank pages 222 200 Paper jam <area name> 173 letterhead 59 characters have jagged edges 222 201.yy Paper jam <area...
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Replace Unsupported <color> Maintenance 165 memory card 221 Cartridge 169 Memory full, cannot send multipurpose feeder 220 reports faxes 165 option not working 219 viewing 207 Menus disabled 165 printer problems, solving basic 208 Reports menu 131 No analog phone line 165...
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Index resolution, fax on an Ethernet network (Windows contacting Customer Support 235 changing 103 only) 40 FAQ about color printing 232 restoring factory default Settings menu 136 solving basic printer settings 206 Setup menu 150 problems 208 shipping the printer 205 troubleshooting, copy shortcuts, creating copier does not respond 211...
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Index dark lines 223 gray background 223 Waiting 169 light colored line, white line, or Waiting, too many events 169 incorrectly colored line 224 waste toner bottle poor transparency quality 231 ordering 179 print irregularities 225 replacing 180 print is too dark 228 Wireless menu 134 print is too light 226 wireless network...