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IMPORTANT:
• Currently the Network Camera utilizes a 32-bit ActiveX plugin. You CAN NOT open a
management/view session with the camera using a 64-bit IE browser.
• If you encounter this problem, try execute the Iexplore.exe program from C:\Windows\
SysWOW64. A 32-bit version of IE browser will be installed.
• On Windows 7, the 32-bit explorer browser can be accessed from here:
C:\Program Files (x86)\Internet Explorer\iexplore.exe
• If you open a web session from the Shepherd utility, a 32-bit IE browser will be
opened.
Tips:
1. The onscreen Java control can malfunction under the following situations: A PC con-
nects to different cameras that are using the same IP address (or the same camera
running different firmware versions). Removing your browser cookies will solve this
problem.
2. If you encounter problems with displaying the configuration menus or UI items, try dis-
able the Compatibility View on IE8 or IE9.
You may also press the F12 key to open the developer tools utility, and then change the
Browser Mode to the genuine IE8 or IE9 mode.
•
In the event of plug-in compatibility issues, you may try to uninstall the plug-in that was
previously installed.
VIVOTEK
User's Manual - 39
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