Problem Solving; Troubleshooting - Crestron STX-1550CW Operation Manual

Wall Mount 2-Way RF Compact Color Touchpanel

Problem Solving

12 Wall Mount 2-Way RF Compact Color Touchpanel: STX-1550CW
Reserve Join Numbers for STX-1550CW Touchpanel
JOIN NUMBER
1015
1016
1017
1018
1019
1023
1024
1035 Reboots the Touchpanel
1036 Discharges ST-BTP
1120 - 1123
1160
1161
1172
1173
1210
1213 Out of Range (RF) Indicator
1 If finger is left on touchscreen after touchpanel reboots, the touchpanel enters the
SETUP MODE.
2 Only for touchpanel firmware version 5.066.0 or greater.

Troubleshooting

The table below and continued on the next page provides corrective action for
possible trouble situations. If further assistance is required, please contact a Crestron
customer service representative.
STX-1550CW Touchpanel Troubleshooting
POSSIBLE
TROUBLE
CAUSE(S)
Touchpanel Error caused by
does not DA-1550CW.
function when
docked.
Touchpanel Backlight or power
display is down timeout has
blank. elapsed.
Power is not applied to
the touchpanel.
Touchpanel Screen brightness or
display is too contrast is improperly
dark or too set.
light.
Screens are Screens were not
wrong. uploaded.
Crestron STX-1550CW
FUNCTION
Power
Stand by
Brightness
Brightness
Brightness
Contrast
Contrast
1
Digital Battery
Bargraph
Keyclick Volume
Keyclick Volume
Keyclick
Keyclick
Update Request
CORRECTIVE ACTION
Refer to "Troubleshooting" section of the
latest revision of the DA-1550CW Operations
& Installation Guide (Doc. 5930).
Touch the screen to reactivate the
touchpanel.
Verify that power is properly applied and all
connections are made.
Hold a finger to the touchscreen for more
than 10 seconds as power is applied. The
display sets the brightness and contrast to a
safe value.
Upload screens as described in the help files
found in VT Pro-e.
Operations Guide - DOC. 5849
VALUE
Off
On
Low
Medium
High
Up
Down
N/A
N/A
Gauge Bottom (1120) to
Gauge Top (1123)
Up
Down
On
Off
N/A
2
N/A
1