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Wall Mount 2-Way RF Compact Color Touchpanel
Return and Warranty Policies
18
Wall Mount 2-Way RF Compact Color Touchpanel: STX-1550CW
Merchandise Returns / Repair Service
1.
No merchandise may be returned for credit, exchange, or service
without prior authorization from Crestron. To obtain warranty service
for Crestron products, contact the factory and request an RMA (Return
Merchandise Authorization) number. Enclose a note specifying the
nature of the problem, name and phone number of contact person,
RMA number, and return address.
2.
Products may be returned for credit, exchange, or service with a
Crestron Return Merchandise Authorization (RMA) number.
Authorized returns must be shipped freight prepaid to Crestron,
Cresskill, N.J., or its authorized subsidiaries, with RMA number clearly
marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. Crestron
reserves the right in its sole and absolute discretion to charge a 15%
restocking fee, plus shipping costs, on any products returned with an
RMA.
3.
Return freight charges following repair of items under warranty shall
be paid by Crestron, shipping by standard ground carrier. In the event
repairs are found to be non-warranty, return freight costs shall be paid
by the purchaser.
Crestron Limited Warranty
Crestron ELECTRONICS, Inc. warrants its Cresnet products, denoted by a "CN"
prefix model number, to be free from manufacturing defects in materials and
workmanship for a period of three (3) years from the date of shipment to purchaser.
Disk drives and any other moving or rotating mechanical parts are covered for a
period of one (1) year. Crestron warrants all its other products for a period of one
year from the defects mentioned above, excluding touchscreen display components
which are covered for 90 days. Incandescent lamps are completely excluded from
Crestron's Limited Warranty. Crestron shall, at its option, repair or replace any
product found defective without charge for parts or labor. Repaired or replaced
equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Crestron shall not be liable to honor warranty terms if the product has been used in
any application other than that for which it was intended, or if it has been subjected
to misuse, accidental damage, modification, or improper installation procedures.
Furthermore, this warranty does not cover any product that has had the serial number
altered, defaced, or removed.
This warranty shall be the sole and exclusive remedy to the purchaser. In no event
shall Crestron be liable for incidental or consequential damages of any kind
(property or economic damages inclusive) arising from the sale or use of this
equipment. Crestron makes no other warranties nor authorizes any other party to
offer any warranty, expressed or implied, including warranties of merchantability for
this product. This warranty statement supersedes all previous warranties.
Trademark Information
All brand names, product names, and trademarks are the sole property of their respective owners.
Windows is a registered trademark of Microsoft Corporation. Windows95, Windows98 and WindowsNT
are trademarks of Microsoft Corporation.
Crestron STX-1550CW
Operations Guide - DOC. 5849
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