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Crestron STX-1550CW
Operations Guide - DOC. 5849
Wall Mount 2-Way RF Compact Color Touchpanel
STX-1550CW Touchpanel Troubleshooting (Continued)
POSSIBLE
TROUBLE
CAUSE(S)
Touchpanel is not
Touchpanel
calibrated.
does not
function.
Touchpanel is not
communicating to the
control system.
Touchpanel
Touchpanel RF ID is
does not
not set to match the RF
function and
ID assigned in the
SIG LED on
control system
STRFGWX
program.
illuminates,
but Rx or Tx
LEDs do not
illuminate.
Project can
not be
uploaded:
1. Screen is
Touchpanel is in
blank.
standby or powered
down.
2. Checking
Incorrect COM port
communica-
specified.
tions error.
NET ID on touchpanel
is improperly set.
Incorrect load selection. Verify upload specifies correct NET ID and
Touchpanel
Compressed graphics
exhibits slow
take time to
operation.
decompress.
Touchpanel
Touchpanel is not
operation
within RF range of
appears
STRFGWX.
unreliable.
1
The latest version can be obtained from the Downloads page (MANUAL Library) of
Crestron's website (www.crestron.com). New users are required to register in order to
obtain access to the FTP site.
2
The location of the STRFGWX and the orientation of the antenna are important factors in
the RF performance. Locate the unit outside of any metal enclosures and position the
antenna horizontally, pointing straight out of the unit. Adjust the antenna to achieve the
best range. The range of the unit is also dependent on its placement and the construction
of the building that it is used in.
Wall Mount 2-Way RF Compact Color Touchpanel: STX-1550CW
CORRECTIVE ACTION
Refer to "Configuring the Touchpanel" in this
Operations Guide to perform "Touchscreen
Calibration.
Poll the network (F4 in either VT Pro-e or
SIMPL Windows) to verify communication.
Verify that RF ID match. Refer to "Interface"
in this Operations Guide and RF ID
parameters assigned in the program.
Touch the touchpanel to display a screen.
Verify that the panel has power supplied to it,
either battery or power pack.
Verify upload preferences is set to the COM
port being used to communicate to the
control system.
Verify that NET IDs match. Refer to
"Interface" in this Operations Guide and NET
ID parameters assigned in the program.
not "Send Direct to Wired Touchpanel".
If there are no memory problems,
decompressed graphics decrease the
drawing time of panel pages.
Position STRFGWX between 3 - 150 ft of
2
touchpanel.
13
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