Toyota RAV4 2020 Owner's Manual page 54

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2-3. Apple CarPlay/Android Auto
Symptom
An Apple CarPlay/Android
Auto connection cannot be
established.
When an Apple
CarPlay/Android Auto con-
nection is established and a
video is being played, the
video is not displayed, but
audio is output through the
system.
Although an Apple
CarPlay/Android Auto con-
nection is established, audio
is not output through the sys-
tem.
Check if the device supports Apple CarPlay/Android
Auto.
Check Apple CarPlay/Android Auto is enabled on the
connected device.
Check that the Android Auto application is installed
to the device to be connected.
For details, refer to
https://www.apple.com/ios/carplay/,
https://www.android.com/auto/.
For available countries or areas for Apple CarPlay,
refer to https://www.apple.com/ios/
feature-availability/# apple carplay.
Check if "Apple CarPlay"/"Android Auto" of "Projec-
tion settings" on the general settings screen is set to
on. (P.55)
Check if the USB cable being used is securely con-
nected to the device and USB port.
Try connecting the smartphone directly to the USB
port in the vehicle, without using the hub.
For Apple CarPlay: Check if the Lightning cable
being used is certified by Apple and check if Siri is
enabled.
After checking all of the above, try to establish an
Apple CarPlay/Android Auto connection. (P.55)
As the system is not designed to play video through
Apple CarPlay/Android Auto, this is not a malfunc-
tion.
The system may muted or the volume may be low.
Increase the system volume.
Solution