General Problems - Canon MultiPASS C755 User Manual

The BJ cartridge or tanks may not be installed properly.
• Make sure the BJ cartridge and tanks are installed properly. (1 p. 2-13)
The MultiPASS may not be operating properly.
• Print the nozzle check pattern. (1 p. 12-9)
MEMORY FULL appears in the LCD when making multiple copies.
The MultiPASS' memory is full.
• Print or delete any documents stored in memory (1 pp. 7-16, 7-18, 8-15, 8-17) to
free up space in the MultiPASS' memory, then start again.
The document you are copying may have too many graphics.
• If multiple pages are being copied, separate the pages into smaller stacks. If not,
make the desired number of copies one at a time as needed.

General Problems

The MultiPASS has no power.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the MultiPASS and into the wall
outlet (1 p. 2-8). If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on.
The power cord may not be supplying power.
• Check the power cord by substituting with another, or by using a voltmeter to test it
for continuity.
The MultiPASS will not print reports.
The Black BJ tank of the installed BJ cartridge may be empty.
• Check for an error message in the LCD (1 p. 13-5), and replace if necessary.
(1 p. 12-17)
The Photo BJ cartridge is installed in the MultiPASS and the PHOTO INK PRINT
setting is disabled.
• If you have disabled the PHOTO INK PRINT setting (1 p. 14-7), you cannot print
reports with the Photo BJ cartridge. Replace the Photo BJ cartridge with the Color or
Black BJ cartridge. Alternatively, enable the PHOTO INK PRINT setting. (1 p. 14-7)
Nothing appears in the LCD.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the MultiPASS and into the wall
outlet (1 p. 2-8). If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on. If the LCD remains blank, unplug the unit, wait five
seconds, then plug it in again.
Chapter 13
13-25
Troubleshooting