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Troubleshooting
When evaluating malfunctions, it might be useful to refer to "Normal LED
behavior upon installation" on page 59.
General troubleshooting procedures
To carry out general troubleshooting procedures, use the following table.
These procedures are most effective if you perform them in sequence.
Main task
1. Diagnose the trouble.
2. Check how a feature is
being used.
3. Check that you can access
host switch features from
the Meridian Companion
system.
4. Check for programming
errors.
5. Check wiring and hardware
connections.
Ask the users for information about
• the type of problem they have experienced (placing or
receiving calls, dropped calls or noise, or to problems with
a feature)
• how frequently the problems have occurred
• where the problems have occurred
• how many portables are affected
A problem may have been reported because of a
misunderstanding about how a feature works. Confirm that
the person who reported the problem understands the
intended use and operation of all features in question.
To verify if the access lines have been programmed correctly,
try the host switch features on two or more portables.
Check that the programming recorded in Meridian Companion
Programming and Provisioning Record is correct for the
intended operation of the system. See the specific procedures
for troubleshooting problems in this chapter.
Check the wiring and hardware connections. Check for open
circuits through the secondary protectors for applications with
exposed wiring. See procedures in "Troubleshooting cards" on
page 173.
Meridian Companion Installation and Maintenance Guide
Troubleshooting Page 171 of 220
Steps to follow
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Table of Contents
Troubleshooting
