Data Security - Canon imagePRESS C910 Customer Expectation Document

2.8.2 Data Security

The imagePRESS C910/C810/C710 offer several ways to protect and secure
data. It is strongly recommended that a backup and security system be in place,
along with an antivirus protection system to make sure that no data on the hard
disk drives is lost, stolen, or compromised.
The information in this section is only available when the imagePRESS Printer
Kit, imagePRESS Server H350, or imagePRESS Server G250 is attached.
CAUTION
Canon U.S.A., Inc. is not liable for any damages resulting from the loss or
corruption of data. (See page 5 for further details.)
• TPM (Trusted Platform Module) - TPM is a standard security chip (tamper
resistant hardware) installed in the imagePRESS C910/C810/C710. The TPM
provides a facility for the secure generation of cryptographic keys, encrypts
information stored on the internal HDD, and decrypts information read from the
internal HDD. The public keys to encrypt confidential information are securely
controlled by the TPM chip, and they can only be decrypted if the TPM releases
the associated decryption key. If the HDD is removed from the machine, it will
be difficult to retrieve data off that HDD since the encryption key for that data is
stored in a separate location within the TPM.
CAUTION
Once the TPM setting is activated, if the end user fails to back up the
TPM key, or if the end user loses the TPM key, it may result in
permanent, unrecoverable data loss, for which Canon U.S.A., Inc. is not
liable. (See page 5 for further details.)
IMPORTANT
• If the TPM setting is activated and the TPM chip fails, the confidential
information stored on the chip can only be recovered if Canon's service
representative replaces the TPM chip and restores the original TPM key to
the new chip. Immediately, back up the TPM key on a USB memory stick,
after the TPM setting is activated.
• Only the Administrator of the machine can back up the TPM key.
• For security reasons, the TPM key can only be backed up once. Store the
USB memory with the backup data in a safe place.
• For the backup of the TPM key, it is recommended that a USB memory stick
(supported system file: FAT32) with free space of 10 MB or more is used.
• The TPM seals the hardware components associated with the data, and the
data cannot be accessed unless the specific TPM key is issued by the TPM
chip. Therefore, setting the TPM mode to 'On,' may affect service procedures
and service costs (if not handled properly). It is strongly recommended that
the Administrator who has access to the TPM key be present for all service
calls to prevent the loss of data and productivity of the machine.
Version 5
imagePRESS C910/C810/C710 Customer Expectations Document
imagePRESS C910/C810/C710 Customer Expectations Document Page 25