Chapter 4: Using The Call Park-Retrieve Application; Parking And Retrieving Calls - Avaya 4621SW User Manual

Chapter 4: Using the Call Park-Retrieve
This chapter explains how to park calls and retrieve parked calls.
The following sections are included in this chapter:

Parking and Retrieving Calls

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Parking a Call
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Retrieving a Parked Call
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Parking and Retrieving Calls
The Call Park-Retrieve Application lets you put the active call on hold in a special way so that
the call can be retrieved from any other Quick Edition IP Telephone in the one-X Quick Edition
network.
For example, someone might place a call to a grocery store to ask about the price of an item. A
clerk at the store may answer the call initially, "park" the call, and then page the appropriate
department with a request to have the inquiry addressed. Any other clerk in a different part of
the store could then retrieve the call and continue the conversation with the calling party. The
second clerk might need to park the call again to go check the price of the item. If the item is
located in a different area of the store, the clerk may choose to continue the conversation by
retrieving the call using a different Telephone.
From the perspective of the parked caller, the call seems to be on hold. The caller receives
music on hold if available, or an "on hold" tone otherwise. If the call is not retrieved within one
minute, an alert tone is played on the one-X Quick Edition Telephone that was used to park the
call. The alert tone indicates that the call is still parked and needs to be retrieved. The alert tone
is played every 30 seconds, for as long as the call remains parked. If no one else addresses the
parked call, the parked call can be retrieved by pressing the UnPrk softkey on the one-X Quick
Edition Telephone that was used to park the call.
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide
Application
43
July 2006