Error Correction (Both); Printing - Pitney Bowes DA Series Frequently Asked Questions Manual

4.1.4 I am running short material (less than 7.5") and am getting multiple errors on each
piece when nothing seems wrong.
The system requires a lead edge to lead edge minimum distance of eight (8) inches. Increasing the
Gap for this material to provide at least an 8" pitch should eliminate the problem.
4.1.5 Why does this plastic block keep falling off when I trying to move the print head
banks? (Fixed)
The bearing block is there to prevent the thumb screw from scratching the shaft. One only needs to loosen
the thumb screw ½ to 1 turn in order to move the print head bank. If the thumb screw is unscrewed more
than 5 turns, the bearing block will fall off.
4.1.6 I do not get a reprint of the address when a "Paper Too Long" error is posted.
When the printer has fully printed the address and then an error is posted on the piece, the printer does not
reprint the address. This can occur on an exit jam as well. The operator must manually reprint the piece if
another copy is required.
4.1.7 What are the settings in the LCD setup menu I should use for the stacker?
In the Setup Menu, go to 3. Conveyor Setup. Use Conveyor should be set to Enabled and Conveyor Type
should be set to Stacker.
4.2 Error Correction
When paper handling errors begin to occur frequently, the following are the normal maintenance actions
for the operator

Adjust the 'H' blocks.

Clean the paper path and sensors.

Calibrate the

Check Sensor

Check the thickness adjustment on the print heads.

In the WF96 check the tension on the feeder exit nip.
If these do not correct the problem (reduce the frequency) then refer to the trouble shooting chart in the
operators manual for further actions.

4.3 Printing

4.3.1 Why am I getting part of the letters on part of a line offset from the remainder of the
letters?
This is usually because the knit line between two heads is in the middle of the printing. By offsetting the
text relative to the print strips in a fixed head printer so the knit line occurs between print lines, the issue
will disappear. Slight local compression of print may appear for the same reason the print was offset.
(Fixed)
(Both)
sensors.
Operation.
Feed
(Fixed)
(Fixed)
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