Display Panel; Control Panel; Why Are The Majority Of The Control Panel Software Tabs And Options Grayed Out? (Both); How Do I Best Track My Ink Consumption? (Both) - Pitney Bowes DA Series Frequently Asked Questions Manual

1.1.22 Why is there a line drawn after my ZIP Code in my address? (Both)
You are probably using the ~123 after the ZIP Code to create the POSTNET™ barcode. If these additional
characters are underlined, the underline is printed even if the characters are not printed. The solution is to
not underline any character as part of any Tilde '~xxx' macro.

1.2 Display Panel

1.2.1 I pressed the On Line button twice quickly and the machine stopped with the
communications arrows (>>>) showing. What should I do to get the machine going again?
(Fixed)
Press Enter and then On Line, waiting a couple of seconds between each button press. If the machine does
not go back online and continue printing, press On Line again.

2. Control Panel

2.1 Why are the majority of the Control Panel software tabs and options grayed out?
(Both)
Many of the options are only available if the printer is –OFF LINE-- and if you logon with the appropriate
level of password.
2.2 How do I best track my ink consumption? (Both)
The Control Panel Software (Job Control > (Ink Cartridge) Configure) on the host PC permits you to
specify the brand and type of ink cartridge being used when you replace a cartridge. This function provides
you a greater accuracy of ink usage because different brands have slightly different volumes of ink inside.
If you are using the LCD Control Panel on the printer to replace the ink cartridge, you cannot specify the
brand, and therefore the printer assumes a certain standard volume that may or may not match your
particular ink cartridge. In either way, when you replace a cartridge, you are prompted to also reset
percentage of ink value.
If you remove and replace the same cartridge and reset the ink level, your ink level will be off by the
amount previously used on the cartridge. Use Configure to reset your ink level.
NOTE: Be sure the cartridge is properly seated. Misalignment of the cartridge may lead to print quality
degradation which may not be recoverable without service intervention.
2.3 What is the status of the Bundle Break and Tray Break mode features? (Shuttle)
These features are now functional.
2.4 Why can't I get my Tray or Bundle Breaks to work when set via the Control Panel?
(Both)
Printers WS5x and WS7x do not have break capability in the firmware. After August 2007, there will be a
new driver available that will contain this functionality.
Printers WF81 and WF96 do not have break capability in the firmware. The fixed head driver does provide
the capability. Updated firmware will be available Q4 2007 to provide additional break capability internal
to the printers.
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