Pitney Bowes DA Series Frequently Asked Questions Manual page 21

5.1.11 What does the Clear Memory button do that is found on the Status tab of the
Control Panel software?
The Clear Memory button ONLY clears the stored address recovery memory in the printer (it does the
same thing as the Clear Memory option in 5. Address Recovery in the Main Menu on the printer LCD).
5.1.12 During power up, the printer hangs at the 'Printer Starting Please Wait...' message.
Download the latest printer firmware. Procedure is documented in Section A.6 of the Shuttle Head Service
Manual (SV61831).
5.1.13 How do you turn OFF the printing warning icon in the Windows print toolbar?
The printing warning icon in the Windows print toolbar displays whenever the printer is OFFLINE for an
extended time or it is processing a very large file (say a print spool of 2000 records). You can disable this
feature if you desire. Open the print driver's Properties dialog and go to the Ports tab to select the TCP/IP
port and click Configure Port and verify SNMP Status Enabled is checked off.
5.1.14 Why is my non-True Type font not printing out?
All non-True Type fonts are defaulted to Arial font. Only True Type fonts are sent down from an
application.
5.1.15 Why am I receiving an "Error -1 - Connection Failed" message when running the
Control Panel software?

Printer isn't turned ON.

Not utilizing correct DNS name or IP address for the printer you trying to communicate to.

During the initial install of Control Panel software application, power wasn't cycled on the printer
before trying to establish connection between the printer and PC.

PC having the Control Panel software is on one subnet and the printer is on separate subnet.
5.1.16 How does the Job mode (in the Control Panel software) or the Job Settings option
(from the LCD Main menu) assist my printing?
You can set up a unique job (up to 20) for print runs that always require the same printer settings.
5.1.17 What do I do if the Control Panel software displays Shuttle Error?
Check to make sure the shuttle print head isn't stuck on print media, caught in the maintenance station or
jammed by some other object in the printer. Verify shuttle print head shaft is clean (see also question #9
above). If Shuttle error can't be cleared, call Service.
5.1.18 Why does the printer print a multi-page test print?
Someone has changed the default test print to more then one page. You can set it back to a one-page test
print by creating a new demo address in the Service tab of the Control Panel software. Follow the directions
provided on screen.
5.1.19 What causes enlarged text to print from the Flex Mail application (used in the UK)?
The Flex Mail application isn't compatible with the print driver graphic resolution of 600 x 600dpi. Flex
Mail should only be use with print driver default graphic resolution of 300 x 300dpi.
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