Pitney Bowes DA Series Frequently Asked Questions Manual page 20

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Slow network connection ... Try printing to another printer on the same network. If printing was
not successful, the network may be causing the problems (have customer contact their IT
department for further diagnostics).

Bad memory in printer ... Turn printer OFF and ON. If problem persists, it could be a hardware
problem.

Out of Ink ... Try a known good cartridge.

Font in document may not exist on PC being used to print material ... Identify Font and load it on
the host PC.
5.1.9 How do I correct a No Print error condition?
Follow the steps below to correct No Print problems.
1. Purge the ink jet cartridge.
2. Clean cartridge with soft cotton cloth and water.
3. Change to a known good cartridge.
4. If sensors are dirty, blow them clean with air.
5. You may be printing on heavy media and need to increase the transport motor torque. Enter the
Setup Menu by holding the Menu button down for 4 seconds and select 1. Heavy Media Mode.
Turn this feature ON. NOTE: Using this feature slows the print speed by about 10%.
6. The sensor may be misreading if during the printing process the envelope trail edge covers the
paper sensor half-way. By printing something when the paper sensor is half-covered, it causes the
sensor reading to flicker during the process. The result will be blank envelopes or incorrect
printing position due to sensor misreads. Move the text or graphics that is close to the trail edge of
the envelope up or down slightly so that the sensor is either covered or uncovered, not half
covered when the content is printed.
5.1.10 How do I clear print job that has been sent to the printer?
5.1.10.1 Cancel all documents in the computer's print queue for that printer.
7. Press On Line. The LCD displays --OFF LINE-- and the green light goes out.
8. On host PC, go to Settings > Control Panel > Printer. Right-click on desired printer.
9. Locate print job to be cancelled. Right-click on it; select Document > Cancel.
5.1.10.2 Clear the data communications memory.
1. Press On Line. The LCD displays --OFF LINE-- and the green light goes out. Press and hold
Menu for two seconds.
2. In the Setup Menu, navigate to option 5. Communication and choose the Clear Memory option.
3. Press "+" button to confirm clearing of the memory.
5.1.10.3 Clear the address recovery memory.
1. Press On Line. The LCD displays --OFF LINE-- and the green light goes out. Press Menu.
2. In the Main Menu, navigate to 5. Address Recovery and choose the Clear Memory option.
3. Press "+" button while Clear Memory is displayed. A confirmation screen is displayed if YES is
selected. If you do not wish to clear memory, press "-" button to exit the Clear Memory option.
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