AT&T SYSTEM 25 User Manual
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AT&T SYSTEM 25 User Manual

AT&T SYSTEM 25 User Manual

Switched loop attendant console
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555-530-706
AT&T
Issue 1, June 1988
AT&T SYSTEM 25
SWITCHED LOOP
ATTENDANT
CONSOLE
USER GUIDE

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  • Page 1 555-530-706 AT&T Issue 1, June 1988 AT&T SYSTEM 25 SWITCHED LOOP ATTENDANT CONSOLE USER GUIDE...
  • Page 2 6:00 pm EST. In Canada call: 800-255-1242 Write: AT&T Customer Information Center 2855 North Franklin Road PO. Box 19901 Indianapolis, Indiana 46219 Switched Loop Attendant Console User Guide Prepared by System 25 Document Development Group and the Technical Publications Group...

  • Page 3: Table Of Contents

    Contents Introduction Attendant Features Answering Calls Attendant Message Waiting Conferencing Directory Display Handling an Incoming Call If You Announce Calls Handling an Incoming Call If You Do Not Announce Calls Hold Inspect Local Display Functions Night Service Paging Park Placing Calls Position Busy System Alarm Testing Your Consoles...
  • Page 4 Direct Group Calling Direct Station Selection (DSS) Exclusion Following Forwarding Hands-Free Answer on Intercom (HFAI) Last Number Dialed Leave Word Calling Message Waiting Pickup Placing Data Calls from Your Voice Terminal Programming Numbers Recall Repertory Dialing Signaling Speakerphone Speed Dialing Station Message Waiting Transfer Glossary...

  • Page 5: Introduction

    Introduction This guide describes how to use the System 25 Switched Loop Attendant Console (SLAC). If you have a Direct Trunk Attendant Console (DTAC), you must use the user guide for that console. Features You can use most of the features available to other multiline voice terminal users.
  • Page 6 Attendant Consoles The Switched Loop Attendant Console (SLAC) can be used alone or with a Direct Extension Selector Console (Selector Console). The setup you will use depends on the size and needs of your company. This guide provides instructions for using both consoles.
  • Page 7 Loop Buttons Voice communications paths between your console and the System 25 are called loops. Your console receives calls one at a time; if you are busy with a call, other incoming calls will wait in line (in queue) until you are ready to respond. If there are two attendants they share the same queue.
  • Page 8 – Press the 4500 Group Select button. – Press the 19 DXS button. Handset Tones System 25 signals you with tones that are heard through the handset. The tones and their descriptions are listed below. (a continuous steady tone) DIAL TONE You can dial.
  • Page 9 Ringing Tones System 25 also signals you with four distinctive rings. The rings and their descriptions are listed below. (one long ring) INSIDE CALL Your call is from a person inside your company. (two short rings) OUTSIDE CALL Your call is from someone outside your company.
  • Page 10 DDCs and PDCs When your System 25 was installed, Data Dial Codes (DDCs) were assigned to data terminals and Personal Dial Codes (PDCs) were assigned to voice terminals. In most cases, your PDC is your extension number.
  • Page 11 Console Queue Status System 25 places calls to a busy console in a waiting line (a queue). The queued calls are then sent to the console, one at a time, as the Attendant becomes available. The number of calls waiting in the queue is shown on the right side of the Screen 1 display.

  • Page 13: Attendant Features

    Answering Calls can receive only one call at a time on your console; calls are held in a queue at the System 25 until you, or the other attendant, can handle them. Your console receives incoming calls only when you have no other active calls and at least one loop is idle.
  • Page 14 Answering Calls (Continued) A call from an inside station is directed to the console. The display shows the PDC and name of the calling party. The “!” symbol indicates that ten or more calls are waiting in the queue. 314 Pearson,M A call extended earlier is returning (indicated by the “}”...

  • Page 15: Attendant Message Waiting

    Attendant Message Waiting You can use a Message light to notify voice terminals of a waiting message. When you call a voice terminal, the status of the light next to (ATTENDANT MESSAGE WAITING) will be the same as the Message light on the voice terminal you call. Turning on a Message Waiting Light While Ringing the Voice Terminal 1 If the light is not on, press...
  • Page 16 Attendant Message Waiting (Continued) Turning Off a Message Waiting Light While Talking to the Person 1 If the light is on, press (ATTENDANT MESSAGE WAITING) . The light next to this button turns off. 2 Hang up. Turning Off a Message Waiting Light Without Ringing the Voice Terminal Lift the handset and listen for dial tone.

  • Page 17: Conferencing

    Conferencing You can set up a conference that includes System 25 stations as well as outside callers. You can have a maximum of five conferees; however, no more than two may be on outside lines. To set up a conference, start with one call; then contact the new parties one at a time and add them to the original loop.
  • Page 18 Conferencing (Continued) Announce the conference call. press (RELEASE) or (FORCED RELEASE) NOTE: to drop an inside or outside call that is completed but the party is not joining the conference. Press the (LOOP) button next to the winking light to join the conference parties together. The loop where the new conference party was called becomes idle again.

  • Page 19: Directory

    If your System Administrator has setup a system directory, you can use the display to access the PDC, DDC, FPDC, or DGC group access code for people connected to your System 25. (This feature can be used whether or not you are active on a call.) You start the search by dialing the first letter(s) of the person’s...
  • Page 20 Directory (Continued) Searching the System Directory Press (DIRECTORY) . The following display appears: DIR: ENTER NAME # buttons, Using the letters on your dial pad dialing the specify the search combination by letter(s) of the person’s name. first The combination that you dial will not NOTE: appear on the display.
  • Page 21 Directory (Continued) Placing a Call While You Are Using the Directory When the display shows the name and number of the person you want to call, press (CALL) . The system will automatically dial the number presently appearing on your display, If your handset is on-hook, the speakerphone will turn on.
  • Page 22 Directory (Continued) Display: Typical display information during a directory search is shown below. If you want to check the number for "Schmid,A", press The numbered buttons contain the first two letters of "Schmid". The directory shows you the name and number of the first matched name.

  • Page 23: Display

    Display The console’s built-in display provides visual information about incoming and outgoing calls. Various uses for your display are as follow: Handling calls more easily. Programming buttons or speed dialing codes from your voice terminal. Using the system directory to check a specific person’s number.
  • Page 24 Display (Continued) Pressing the (INSPECT) button puts the display into the Inspect mode, where you can check the information associated with specific buttons. See the entry for “Inspect” on page 32 for details. The (DIRECTORY) button allows you to check the number associated with someone in your system.
  • Page 25 Display (Continued) The following Call Type identifiers appear on the right side of the Screen 2 display. Display symbol Meaning of the symbol This is a Third-Party call. The covered station was busy. The covered station did not answer the call. The call was sent using the Following or Forwarding feature.

  • Page 26: Handling An Incoming Call If You Announce Calls

    While you are talking with the called party, the caller is on hold and cannot hear you. Your System 25 is set for either Automatic Release or Automatic Hold. If your system is set for Automatic Release, when the called party agrees to take the call, simply hang up or select another (LOOP) instead of pressing (RELEASE).
  • Page 27 Handling an Incoming Call If You Announce Calls (Continued) Extending a Call Using the Selector Console 1 Press the appropriate Group Select button. 2 Press the appropriate DXS button. 3 If the called party answers and will take the call, press (RELEASE) . If the called party is busy, does not answer, speak with the caller.
  • Page 28 If You Announce Calls (Continued) Handling an Incoming Call Conferencing While Extending a Call If a conference is needed to connect you to both parties: 1 Press (JOIN) . All three parties can speak. 2 To drop yourself out of the call, press (RELEASE) or hang up.
  • Page 29 Handling an Incoming Call If You Announce Calls (Continued) When you dial the inside number, Screen 1 displays it. &372 Taylor,B Screen 2 is unchanged. OUTSIDE & called partv answers, press (SOURCE) and the caller After the information returns to the screen. OUTSIDE &...

  • Page 30: Handling An Incoming Call If You Do Not Announce Calls

    Do Not Announce Calls You can use either the SLAC or the Selector Console to extend calls. If you extend a call from outside the System 25 to a busy voice terminal, the caller will be placed on hold and the called party will hear a tone that indicates they have a waiting (camped-on) call.
  • Page 31 Handling an Incoming Call If You Do Not Announce Calls (Continued) Extending a Call Using the Selector Console 1 Press the appropriate Group Select button. 2 Press the DXS button. 3 Press (RELEASE) and then hang up. If the called party does not answer, NOTE: the call will return to the console.
  • Page 32 Handling an Incoming Call If You Do Not Announce Calls (Continued) you press (START) to extend the call, Screen 1 changes; the After “&” symbol indicates that the “extend” condition is active. & If you press (SCROLL) , Screen 2 displays the calling party data.

  • Page 33: Hold

    Hold You can hold calls while you attend to other matters and then pick them back up. After you put a call on hold, you may hang up the handset without losing the call. Keep in mind that when you put a call on hold the system is signaled that you are available to receive another call;...
  • Page 34 Hold (Continued) Returning to the Held Call 1 Press the (LOOP) button next to the winking light. 2 If necessary, lift the handset to continue talking. Putting a Call on Hold and Calling Another Person 1 Press The light next to the button of the held call winks. 2 Press an idle (LOOP) button and listen for dial tone.
  • Page 35 Hold (Continued) Display: The display screen goes blank after a call has been put on hold. When you return to a held call, the same display originally associated with the call appears again. Call from an inside station: 343 Green,A Call from an outside station: BRANCH...

  • Page 36: Inspect

    Inspect The inspect mode allows you to use your console display to get the following information: The PDC and associated name for a call on hold or ringing at a (LOOP) button. The number of trunks available in a group of trunks (FACILITY) represented by a button.
  • Page 37 Inspect (Continued) Display: display information about a held or ringing press the call, (LOOP) button of the call. The display is the same as the one that appeared when the call first arrived at the console. 3 2 2 S i s o l a k , W 8 get the number of busy trunks in a pooled facilities group, press the (FACILITY) button.The display shows how many of the total group are busy.

  • Page 38: Local Display Functions

    Local Display Functions The (LOCAL) button provides access to special features built into your display unit. The buttons at the top of the terminal (next to the display screen) control a clock, calendar, 60-minute timer, and an alarm. In local mode, the screen displays the function you select. The console remains in the local mode until you either press the (LOCAL) button again, a new call arrives, or a call is placed.
  • Page 39 Local Display Functions (Continued) Using the Timer Press (LOCAL) . The Clock/Calendar screen appears on the display. Press The Timer screen appears on the display. To start the timer, press The Timer resets to 00:00 then begins timing. To stop the timer, press If you want to time another event, return to step 3.

  • Page 40: Night Service

    Night Service When you leave for the night, the system can be set so that incoming calls either ring a night bell or are directed to preassigned voice terminals. Using the Night Service Feature To turn on Night Service: Press ( N I G H T ) .

  • Page 41: Paging

    Paging If your company has a paging system, you can access the system by using either a button or a code. See your System Administrator for the Paging access code. Using the Paging System 1 Lift the handset and listen for dial tone. 2 Press (PAGE) or dial the Paging access code.

  • Page 42: Park

    Park Parked calls are like held calls except that they can be picked up from any voice terminal. Any call can be parked on the SLAC, but only one call can be parked at a time. On the Selector Console, eight calls can be parked simultaneously. (However, only outside calls can be parked on the Selector Console.) See your System Administrator for Selector NOTE:...
  • Page 43 Park (Continued) Parking a Call on the Selector Console 1 Press the Group Select and DXS buttons for one of the Selector Console Park codes. For example, if one of the codes is 801, press Group Select button 800 and then press DXS button 01.
  • Page 44 Park (Continued) Display: The following example is an incoming call parked on your PDC. The display shows the characters as you dial them to park the call. A returning parked call is displayed on both screens. Screen 1 indicates that the call is returning from Park. PARK RTN Screen 2 identifies the source of the call.

  • Page 45: Placing Calls

    Placing Calls You can place calls to people inside or outside your company with (LOOP) buttons. Placing an Inside Call Using the SLAC 1 Lift the handset and listen for dial tone. (LOOP) The light next to the selected button turns on 2 Dial the PDC.
  • Page 46 Placing Calls (Continued) Placing an Outside Call Lift the handset and listen for dial tone. The light next to the selected button turns on. Press (FACILITY) or dial the outside line access code. Listen for dial tone. Dial the telephone number. Placing a Call When an Incoming Call is Ringing Press an idle (LOOP) button.
  • Page 47 Placing Calls (Continued) Placing an Outside Call for Someone and Calling the Party Back Lift the handset and listen for dial tone. Dial the outside call. Announce the call. Press (START) and listen for dial tone. Dial the person for whom you placed the call and announce the call.

  • Page 48: Position Busy

    Position Busy You can make your SLAC temporarily unavailable to most incoming calls by pressing (POS BUSY). This places your console in the Position Busy mode and turns on the light next to your (POS BUSY) button. If your company has two attendant consoles, the system sends your incoming calls to the other attendant while your console is in the Position Busy mode.

  • Page 49: System Alarm

    System Alarm If the green light next to the (ALARM) button flashes, there is a problem with the System 25. Notify your System Administrator at once. If you press the flashing (ALARM) button, the light will change from flashing to steadily lit. A new trouble situation will cause a steady light to start flashing again.

  • Page 50: Testing Your Consoles

    Testing Your Consoles You can test the lights and ringer on your SLAC and the lights on your Selector Console. On the SLAC, the Test/Program switch is located on the left side. It has two positions, “T” and “P” (the “P” position is inoperative). On the Selector Console, the Test button is located on the bottom row (far right) with the Group Select buttons.
  • Page 51 Testing Your Consoles (Continued) Display: During the SLAC test procedure, the display shows 16 blackened character positions.

  • Page 53: Standard Multiline Features

    Standard Multiline Features Account Code Entry For bookkeeping purposes, your System Administrator may assign account codes to use with certain calls. If you are required to use the account codes for outgoing calls, your System Administrator has administered the Forced Account Code Entry feature, and you need to dial an account code before placing an outside call.
  • Page 54 Account Lode Entry (Continued) Listen for dial tone. If you do not hear dial tone, press NOTE: and listen for dial tone. Dial the outside line access code and listen for dial tone. Dial the telephone number. Entering Account Codes for Incoming Calls You will be disconnected from your call when you press (ACCT ENTRY) .Therefore, do not press it until you have finished your conversation.
  • Page 55 Account Code Entry (Continued) Display: After you press (ACCT ENTRY) or the display shows the following: ACCT? As you dial the account code, the digits are displayed on Screen 1. ACCT?123456789 If you enter more than 9 digits, Screen 1 will show the first 9 digits;...

  • Page 56: Automatic Intercom

    Automatic Intercom You and another person may each have a button, (AUTO ICOM) , that you can use to calI each other. In addition, you can use (AUTO ICOM) to activate a reminder that will let you know when the other person is free to answer your call. Placing a Call Using Automatic Intercom 1 Lift the handset and listen for dial tone.

  • Page 57: Call Accountability

    Call Accountability You can use your PDC at any voice terminal to place toll calls that should be billed to you. Billing Calls to Your PDC 1 Lift the handset and listen for dial tone. 2 Dial 3 Dial your PDC. 4 Listen for dial tone.

  • Page 58: Callback Request

    Callback Request If a System 25 station or outside line (trunk) is busy when you place a call, you can place a callback request. Your call will wait in line (queue) for the station or trunk to become available. The system will then alert you and complete the call as dialed.
  • Page 59 Callback Request (Continued) Canceling a Callback Request 1 Lift the handset and listen for dial tone. 2 Press the button associated with the call. 3 Press 4 Hang up. Display: Typical displays for Callback Request are shown below. When you successfully make a Callback Request, the display shows: CALL QUEUED When you receive callback, the call information associated with...

  • Page 60: Call Waiting

    Call Waiting Other voice terminals in your System 25 can have the Call Waiting feature. When you dial the PDC of a busy party who has this feature, you will hear a special ringback tone. This tone indicates that the line is busy, but the called party has been notified of a waiting call.

  • Page 61: Coverage

    Coverage You may be covering calls for other voice terminals. In this case, calls will be sent to the queue after a preset number of rings, and will be handled like any other incoming call. The System Administrator determines the number of rings before unanswered calls are sent to coverage.

  • Page 62: Direct Group Calling

    Direct Group Calling You may be in a Direct Group Calling (DGC) group. Calls to DGC groups are distributed among its members. Members may leave the group temporarily, to prevent calls being sent to their voice terminal. Check with your System Administrator to see if you are in a DGC group.
  • Page 63 Direct Group Calling (Continued) Display: The access code you dial to leave or return to the Direct Calling Group is displayed on the screen until you hang up. When receiving a DGC call, Screen 1 displays the DGC group ID. >522 CustServ Screen 2 displays the caller identification and call-type...

  • Page 64: Direct Station Selection (Dss)

    Direct Station Selection (DSS) There are two kinds of DSS buttons: Fixed and Flexible. Fixed DSS buttons, (DSS) contain PDCS or access codes programmed by the System Administrator. Flexible DSS buttons, (FLEX DSS) allow you to program frequently called PDCs and other System 25 access codes.
  • Page 65 Direct Station Selection (DSS) (Continued) Display: When you press a (DSS) or (FLEX DSS) button, the display shows the stored number and the name associated with the number just as it does for any internal call. When you receive a Busy-to-Idle Reminder, the information flashes on the display, preceded by “I”.

  • Page 66: Exclusion

    Exclusion This feature prevents other inside parties from listening in on a shared line. If you activate this feature while on a conference call, you will drop all other inside parties. Therefore, when you set up a conference call, press (EXCLUSION) before you add the inside conferees.

  • Page 67: Following

    Following You can have your personal calls sent to another voice terminal by using either the Following Or the Forwarding feature. To use the Following feature, you sign in your PDC at the other voice terminal. To cancel the request, you may either sign out your PDC from that other voice terminal or sign in at your own voice terminal.
  • Page 68 Following (Continued) Signing Out All PDCs at a Voice Terminal Use of this procedure will sign out all PDCs signed in at this voice terminal except the PDC normally assigned to it. 1 Lift the handset and listen for dial tone. 2 Dial 3 Listen for confirmation tone and then hang up.

  • Page 69: Forwarding

    Forwarding You can have your personal calls sent to another voice terminal or to an outside number. Unlike the Following feature, you do not need to sign in your PDC at the other terminal. Instead, simply forward your calls to another location while you are still at your own voice terminal.
  • Page 70 Forwarding (Continued) Canceling Forwarding At your own voice terminal, lift the handset and listen for dial tone. D i a l Dial your PDC. Dial your PDC again. Listen for confirmation tone and then hang up. Display: When a call is actively being forwarded to a remote location, the forward-to number will flash on the display.

  • Page 71: Hands-Free Answer On Intercom (Hfai)

    Hands-Free Answer on Intercom (HFAI) When you use the Hands-Free Answer on Intercom (HFAI) feature on the SLAC, you can answer inside calls without lifting your handset. You cannot use the HFAI feature when you are using the Directory or Inspect feature. For more information about these display features, see the entries for “Directory”...
  • Page 72 Hands-Free Answer on Intercom (HFAI) (Continued) Ending an Inside Call If the calling party hangs up, you will be automatically disconnected. Otherwise, press lights next to turn off. Turning Off the HFAI Feature 1 Press (AUTO ANS) . The light next to this button turns off. 2 Press The light next to this button turns off.

  • Page 73: Last Number Dialed

    Last Number Dialed You can redial the last inside or outside number you dialed (up to 16 digits) by using the button (LAST # DIALED) . Numbers are stored in (LAST # DIALED) when you use the following buttons or features to place a call: (FACILITY) (LOOP) (REP DIAL)
  • Page 74 Last Number Dialed (Continued) Redialing a Telephone Number 1 Lift the handset and listen for dial tone. 2 Press (LAST # DIALED) . If you dialed the last telephone NOTE: number with either the (FACILITY) or (LOOP) button, you must use the same type of button to obtain dial tone before you redial.

  • Page 75: Leave Word Calling

    Leave Word Calling You can use the Leave Word Calling feature only if a VOICE POWER Voice Message System is connected to your System 25. If any one of the following situations exists, you may choose to use this feature to leave a message that you have called.
  • Page 76 Leave Word Calling (Continued) Leaving a Message Without Being Active on a Call 1 Lift the handset and listen for dial tone. 2 Press (LEAVE WORD CALLING) . 3 Dial the PDC of the other person. 4 Listen for confirmation tone and then hang up.

  • Page 77: Message Waiting

    Message Waiting Most voice terminals have a light that indicates a waiting message. There may be an associate button, which you can press to turn off the light after you receive messages. If you voice terminal does not have a button, you must use a feature access code to turn the light off.

  • Page 78: Pickup

    Pickup Pickup allows you to answer a call that is ringing at another voice terminal. This feature is both fixed and assignable. Your System Administrator will notify you if you have been assigned to a pickup group. Pickup is also a fixed feature since you can answer a call to another voice terminal, whether or not you belong to a pickup group.

  • Page 79: Placing Data Calls From Your Voice Terminal

    Placing Data Calls from Your Voice Terminal If your System Adminatrator assigned a (DATA) button to your voice terminal, you can use it to place data calls for your associated data terminal. Placing a Data Call Turn on your data terminal. Lift the handset and listen for dial tone.

  • Page 80: Programming Numbers

    Programming Numbers You can program Flexible Direct Station Selection buttons, Repertory Dialing buttons, and Personal Speed Dialing codes. While only PDCS can be programmed into (FLEX DSS) buttons, strings of numbers and special characters may be programmed into (REP DIAL) buttons (maximum of 28 characters) and Personal Speed Dialing codes (maximum of 25 characters).
  • Page 81 Programming Numbers (Continued) Using * as an Actual Character If you want to use an "*" as an actual character, you must place a “ #” before the “*”. For example, you may want to program the feature access code *70 into a (REP DIAL) button.
  • Page 82 Programming Numbers (Continue) Using #8 to Start End-toEnd Signaling When you place a “ #8” within a stored number, you tell the system to start end-to-end signaling. For example, you may want to store in a (REP DIAL) button both a telephone number (555-4444) and an identification code that should be transmitted directly to the far end (12345).
  • Page 83 Programming Numbers (Continued) Programming or Removing a Number 1 Lift the handset and listen for dial tone. 2 Dial 3 Dial the number you want to program. If you want to remove a number, continue to step 4. 4 To indicate where this number should be stored or removed: Pressthe (FLEX DSS) or (REP DIAL) button.

  • Page 84: Recall

    Recall If a System 25 station or outside line is busy when you attempt to place a call, you can press and hang up. When the station or outside line becomes available, the system will ring your voice terminal. For more information about this feature, see the entry for “Callback Request”...

  • Page 85: Repertory Dialing

    Repertory Dialing You can program telephone numbers, account codes, or feature access codes into (REP DIAL) buttons (a maximum of 28 characters). You can then dial the programmed number by pressing (REP DIAL) . For instructions on how to store (REP DIAL) numbers, see the entry for “Programming Numbers"...

  • Page 86: Signaling

    Signaling You can use a button to alert another voice terminal without actually calling that voice terminal. Signaling Another Voice Terminal 1 Do not lift the handset. 2 Press (SIGNAL) . Display: Sending a signal does not affect the display; however, when you a signal, the display shows the name of the person who receive signaled you:...

  • Page 87: Speakerphone

    Speakerphone button that allows you to Your SLAC has a answer and place calls without lifting the handset. You can switch from speakerphone to handset operation: simply lift the handset and continue the call. To return to speakerphone operation, press and hang up the handset.
  • Page 88 Speakerphone (Continued) Answering a Call Without Lifting the Handset Press The lights next to turn on. Begin talking. If you want to temporarily keep the NOTE: other party from hearing you, press The light next to this button will turn off. When you want to resume your conversation with the other party, press again.

  • Page 89: Speed Dialing

    Speed Dialing Speed dialing allows you to place a call or enter an account code by dialing a 2- or 3-digit code. There are two kinds of speed dialing: System and Personal. The 3-digit System Speed Dialing codes (#100 through #189) are programmed by the System Administrator and can be used at all voice terminals.

  • Page 90: Station Message Waiting

    Station Message Waiting You and another person may have assignable buttons that you can use to signal each other. A waiting message is indicated by the green light next to (MSG WAIT) .The sender or the receiver can turn off the light. Sending a Station Message Waiting Signal 1 Do not lift the handset.

  • Page 91: Transfer

    Transfer If you use on the SLAC to extend calls, unanswered and busy calls will not be returned to your console and may be lost. When you transfer a call, the original party is temporarily placed on hold and is not connected to the called party until you hang up.

  • Page 93: Glossary

    Glossary account code feature that allows you to assign account entry codes to calls to charge them to specific customers, clients, or business cases. This feature can be either optional or mandatory. alarm feature that warns you of system problems. assigned button button that may be assigned an optional feature.
  • Page 94 call feature that allows you to make calls at accountability another voice terminal and charge them to your PDC. callback request feature that allows you to request the use of a busy station or trunk. The system will signal your voice terminal when the station or trunk is available.
  • Page 95 (digits, “*”, or “ #”) code that allows you to access System 25 features. fixed button button that has a fixed feature and label. It is not changeable.
  • Page 96 System 25 voice terminals. It is signaled by one long ring. leave word feature that allows you to notify a person at...
  • Page 97 System 25 voice terminal and a voice terminal not connected to the same System 25. Outside calls are made over Central Office or other trunks and are signaled by two short rings. outside line a line (trunk) to the Central Office or other...
  • Page 98 five short tones indicating that your callback queuing tone request has been confirmed. release feature that separates you from a call that is being extended and frees you to handle another call. reorder tone see fast busy tone. repertory dialing feature that allows you to program a telephone number or account code into an assignable button and then dial by pressing...
  • Page 99 System 25 operation. (The person to talk to if questions or problems arise.) test feature that allows you to test the lights and ringer on your SLAC and the lights on your Selector Console.
  • Page 100 AT&T System 25 QUICK REFERENCE CARD Attendant Console Switched Loop FEATURE ACCESS CODES CODE FEATURE DESCRIPTION *O Code Account Code to enter an Account Code ATT MSG WAIT to send a signal while ringing PDC ATT MSG WAIT PDC to send a signal when not ringing PDC...
  • Page 101 QUICK REFERENCE CARD Attendant Console Switched Loop PERSONAL SPEED DIALING NUMBERS SYSTEM SPEED DIALING NUMBERS C O D E T E L E P H O N E N U M B E R CODE FACILITY ACCESS CODES CODE “ DIALING CODES ACCOUNT CODES CODE...

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