AT&T SYSTEM 25 User Manual
Multiline terminal
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Summary of Contents for AT&T SYSTEM 25
- Page 1 555-520-703 Issue 1, June 1987 AT&T SYSTEM 25 MULTILINE TERMINAL USERGUIDE...
- Page 2 Call: 800-432-6600, Monday to Friday between 7:30 am and 6:00 EST, or Write: AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, Indiana 46219 Multiline Terminal User Guide Prepared by System 25 Document Development Group and the Technical Publications Group...
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Page 3: Table Of Contents
Contents Introduction Features Buttons Line Selection Multiline Voice Terminals Handset Tones Ringing Tones Lights DDCs and PDCs For Additional Information Multiline Features Account Codes Automatic Intercom Call Accountability Call Coverage Call Following (Forwarding) Call Pickup Conference Call Direct Station Selection (DSS) Exclusion HFAI, Using the BIS Voice Terminal HFAI, Using the HFAI Voice Terminal... - Page 4 Night Service Paging Park Placing Calls Placing Data Calls from Your Voice Terminal Programming Numbers Recall Repertory Dialing Speaker Speakerphone Speed Dialing Station Message Waiting Testing Your Voice Terminal Transfer Waiting Call Glossary Quick Reference Card...
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Page 5: Introduction
Introduction This guide describes how users of multiline voice terminals may use System 25 features. The voice terminals that can be used with this guide are shown on pages 2 and 3. Features Your AT&T System 25 has two types of features, fixed and assignable, that transform your telephone into a voice terminal. -
Page 6: Line Selection
(button) must be manually selected at the beginning of most procedures. Multiline Voice Terminals The voice terminals shown below and on the following page are some of the terminals that are supported by System 25. You can use this guide with any of these voice terminals. -
Page 8: Handset Tones
Handset Tones System 25 signals you with tones that are heard through the handset. The tones and their descriptions are listed below. (a continuous steady tone) DIAL TONE lllllllllllllllllllllllllllllllllllllllll You can dial. lllllllllllll llllllllllll (three short tones) CONFIRMATION TONE Illllllllllll Proceed to the next step. -
Page 9: Lights
DDCs and PDCs When your System 25 was installed, Data Dial Codes (DDCs) were assigned to data terminals and Personal Dial Codes (PDCs) were assigned to voice terminals. In most cases, your PDC is your extension number. -
Page 10: Multiline Features
Multiline Features Account Codes For bookkeeping purposes, your System Administrator may assign account codes to use with certain calls. You will be disconnected from your call when you press Therefore, do not press it until you have finished your conversation. 1 Before you hang up, press 2 Dial the account code or speed dialing code, or press the... -
Page 11: Automatic Intercom
Automatic Intercom You and another person may each have a button, that you can use to call each other. In addition, you can use to activate a busy-to-idle reminder that will let you know when the other person is free to answer your call. Placing a Call Using Automatic Intercom 1 Lift the handset and listen for dial tone. -
Page 12: Call Accountability
Call Accountability You can use your PDC at any voice terminal to place toll calls that will be billed to you. Follow these steps to bill calls to your PDC. 1 Lift the handset and listen for dial tone. 2 Dial PDC, where PDC is your PDC. -
Page 13: Call Coverage
If you have a button, you may use it to tell System 25 that you do not want to be disturbed. When this feature is activated, most calls will be sent immediately to the covering terminal (although you may hear a single ring for each call, to remind you that the feature is still on). -
Page 14: Call Following (Forwarding)
Call Following (Forwarding) You can have your calls forwarded to another voice terminal by signing in your PDC at that voice terminal. To cancel the request, you may either sign out your PDC from that other voice terminal or sign in at your own voice terminal. Signing In Your PDC at a Voice Terminal 1 Lift the handset and listen for dial tone. -
Page 15: Call Pickup
Call Pickup Call pickup is both fixed and assignable. Your System Administrator will notify you if you have been assigned to a call pickup group. Call pickup is also a fixed feature since you can answer a call to another voice terminal, whether or not you belong to a call pickup group. -
Page 16: Conference Call
Conference Call You can set up a conference that includes other System 25 stations as well as outside callers. You may have a maximum of five conferees. However, no more than two may be on outside lines. Setting Up a Conference 1 Dial the first party. - Page 17 Conference Call (Continued) Dropping a Conferee When you drop a conferee, the parties that were added by the dropped conferee are also dropped. In addition, if you try to drop the individual who added you to the conference, you will drop the entire conference.
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Page 18: Direct Station Selection (Dss)
PDCs programmed by the System Administrator. Flexible DSS buttons, allow you to program frequently called PDCs and other System 25 access codes. If the green light is on next to these types of buttons, you can activate a busy-to-idle reminder. This reminder lets you know when you can make your call. -
Page 19: Exclusion
Exclusion With this feature, you can exclude others from listening in on a shared (Inside calls are always private. ) If you activate this feature while on a conference call, you will drop all inside parties. Therefore, when you set up a conference call, you should press before you add the inside conferees. -
Page 20: Hfai, Using The Bis Voice Terminal
HFAI, Using the BIS Voice Terminal When you use the Hands-Free Answer on Intercom feature (HFAI) on the Built-in-Speakerphone (BIS) Voice Terminal, you can answer inside calls without lifting your handset. You should turn off the HFAI feature when you leave your office. Turning On the HFAI Feature P r e s s H F A I... - Page 21 HFAI, Using the BIS Voice Terminal (Continued) Ending an Inside Call 1 If the calling party hangs up, you will be automatically disconnected. Otherwise, press SPEAKERPHONE — T h e g r e e n l i g h t s n e x t t o SPEAKERPHONE turn off.
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Page 22: Hfai, Using The Hfai Voice Terminal
HFAI, Using the HFAI Voice Terminal When you use the Hands-Free Answer on Intercom (HFAI) feature on the HFAI Voice Terminal, you can answer inside calls without lifting your handset. You should turn off the HFAI feature when you leave your office. Turning On the HFAI Feature 1 P r e s s H F A I / M I C... - Page 23 HFAI, Using the HFAI Voice Terminal (Continued) Ending an Inside Call 1 If the calling party hangs up, you will be automatically disconnected. Otherwise, press S P E A K E R stops The green light next to — H F A I / M I C flashing.
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Page 24: Hfai, Using Voice Terminals With An Hfu
HFAI, Using Voice Terminals With an HFU When you use the Hands-Free Answer on Intercom (HFAI) feature on a voice terminal with a Hands-Free Unit (HFU), you can answer inside calls without lifting your handset. HFAI may be used on the terminals listed below if they have an attached H F U 10-Button Voice Terminal 34-Button Voice Terminal... - Page 25 With an HFU (Continued) HFAI, Using Voice Terminals Ending an Inside Call 1 If the calling party hangs up, you will be automatically disconnected. Otherwise, press on the HFU. S P E A K E R P H O N E The green lights next to SPEAKERPHONE turn off.
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Page 26: Hfai, Using Voice Terminals Without An Hfu
HFAI, Using Voice Terminals Without an HFU If you use the Hands-Free Answer on Intercom (HFAI) feature on the voice terminals listed below (without an attached HFU), your callers can “voice announce” their calls. 5-Button Voice Terminal 10-Button Voice Terminal 34-Button Voice Terminal 34-Button Deluxe Voice Terminal You do not need to lift the handset to hear your caller;... -
Page 27: Hold
Hold You can hold calls while you attend to other matters and then pick them back up. After you put a call on hold, you may hang up the handset without losing the call. You can only pick up held calls at the terminal that put the call on hold or at a voice terminal that shares the held line. - Page 28 Hold (Continued) Hold Putting a Call on and Answering Another Call 1 Press H O L D The green light next to the button of the — held call winks. 2 Press the button next to the flashing light. 3 Speak with the caller. 4 To return to the held call, press the button next to the winking light.
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Page 29: Incoming Calls Group
Incoming Calls Group You may be in an incoming calls group, which is also known as a Direct Group Calling (DGC) group. Calls to an incoming calls group are distributed among the group members. Members may leave the group temporarily, to prevent calls being sent to their voice terminal. -
Page 30: Last Number Dialed
Last Number Dialed You can redial the last inside or outside number you dialed (up to 16 digits) by using the button Numbers are stored in when you use the following buttons or features to place a call. CONFERENCE Speed Dialing T R A N S F E R Numbers are not stored in when you use the... - Page 31 Last Number Dialed (Continued) Redialing a Telephone Number 1 Lift handset, listen for dial tone. 2 Press Note If you dialed the last telephone number with any of the following buttons, you must use the same type of button to obtain dial tone before you redial.
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Page 32: Manual Signaling
Manual Signaling You can use a button to signal another voice terminal. 1 Do not lift the handset. 2 Press... -
Page 33: Message Waiting
Message Waiting Most voice terminals have a light that indicates a waiting button, which message. There may be an associated M E S S A G E you can press to turn off the light after you receive messages. If your voice terminal does not have a button, you must M E S S A G E... - Page 34 Message Waiting (Continued) Canceling a Message Waiting Signal 1 Lift the handset and listen for dial tone. Press 3 Dial the PDC of the voice terminal you want to signal. 4 Listen for confirmation tone. 5 Press 6 Hang up.
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Page 35: Night Service
Night Service When the Attendant leaves for the night, the system can be set so that incoming calls ring a night bell. Follow the steps below to answer calls that ring the night bell. See your System Administrator for the night service access code. 1 Lift the handset and listen for dial tone. -
Page 36: Paging
Paging If your company has a paging system, you may access the a button or a code. system by using either 1 Lift the handset and listen for dial tone. 2 Press or dial the paging access code. 3 Make the announcement. 4 Hang up. -
Page 37: Park
Park Parked calls are like held calls except that they can be picked up from any voice terminal. If a parked call is not picked up within two minutes, it will ring at the voice terminal that parked the call. Only one call can be parked at a time by a voice terminal. Parking a Call 1 Press H O L D... -
Page 38: Placing Calls
Placing Calls You can place calls to people inside your company with buttons and you can place calls to people outside your company with the following buttons. The green light next to a button indicates when all of the lines out of your company are busy. If the green light is on, you can activate a busy-to-idle reminder. - Page 39 Placing Calls (Continued) Placing an Outside Call Using FACILITY or PERS LINE 1 Press 2 Lift the handset and listen for dial tone. 3 Dial the telephone number. Activating a Busy-to-idle Reminder 1 Do not lift the handset. Press Your voice terminal will ring once when a line is free.
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Page 40: Placing Data Calls From Your Voice Terminal
Placing Data Calls from Your Voice Terminal If your System Administrator has assigned a button to your voice terminal, you can use it to place data calls for your associated data terminal. 1 Turn on your data terminal. Lift the handset and listen for dial tone. If your data call is an outside call, press Dial the data number. -
Page 41: Programming Numbers
Programming Numbers You can program Flexible Direct Station Selection buttons, Repertory Dialing buttons, and Personal Speed Dialing codes. While only PDCs can be programmed into buttons, strings of numbers and special characters may be programmed into buttons and Personal Speed Dialing codes (maximum of 28 characters). - Page 42 Programming Numbers (Continued) Using # as an Actual # Character If you wish to use a # as an actual # character, you must place two #‘s in the stored number. For example, you may wish to store a Call Accountability Feature Access Code, # # PDC, on # # # # 2 7 5 3 You program: This means: #...
- Page 43 Programming Numbers (Continued) Programming Your Buttons and Personal Speed Dialing Codes Use one of the following procedures to program a new number or to program a new number over an old number. Note If you want to remove an old number and not replace it with a new one, simply enter O when instructed to dial the number to be programmed.
- Page 44 Programming Numbers (Continued) Programming a Number by Using a Code Lift the handset and listen for dial tone. Dial wish to program. Dial the number you Either: press the button. dial the Personal Speed Dialing code (#20 – #26) to indicate where this number should be stored.
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Page 45: Recall
Recall If your company uses certain Central Office features, the button maybe used to access these features. Check R E C A L L with your System Administrator for a description of available features, access codes, and procedures. -
Page 46: Repertory Dialing
Repertory Dialing You can program telephone numbers, account codes, or feature access codes into buttons. You can then dial the programmed number by pressing For instructions on how to store numbers, see the section titled Programming Numbers on page 38. Follow these steps to place a call. -
Page 47: Speaker
Speaker Some terminals have a button that allows you to place S P E A K E R calls without lifting the handset, and allows others to listen during calls. You cannot speak to the calling party unless you lift the handset, and once you lift the handset, you cannot hang it up and monitor the call on your speaker. -
Page 48: Speakerphone
Speakerphone If you have a Built-In-Speakerphone (BIS) Voice Terminal or a Multiline Voice Terminal with a Hands-Free Unit (HFU), you can to place or answer calls without lifting the S P E A K E R P H O N E handset. - Page 49 Speakerphone (Continued) Answering a Call Without Lifting the Handset Press S P E A K E R P H O N E The green lights next to — S P E A K E R P H O N E turn on.
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Page 50: Speed Dialing
Speed Dialing Speed dialing allows you to use dialing codes to dial telephone numbers or enter account codes. There are two kinds of speed dialing–System and Personal. System Speed Dialing codes, # 100 – # 189, are programmed by the System Administrator and are used for numbers that are frequently called by several people in your company. -
Page 51: Station Message Waiting
Station Message Waiting You and another person may have assignable buttons that you can use to signal each other. A waiting message is indicated by the green light next to Either the sender or the receiver can turn off the light. Sending a Station Message Waiting Signal 1 Do not lift the handset. -
Page 52: Testing Your Voice Terminal
Testing Your Voice Terminal You can test the lights and ringer on your voice terminal if you have a Test/Program Switch. On some voice terminals, the Test/Program switch has a spring. If so, the switch must be held in the T position to test the lights and ringer; the switch will automatically return to the midpoint when released. -
Page 53: Transfer
Transfer You can easily transfer calls to another System 25 voice terminal. You can also transfer some calls to outside lines. However, you should see your System Administrator for more information about this type of transfer. When you transfer a call, the original party is temporarily placed on hold and is not connected to the called party until you hang up. -
Page 54: Waiting Call
Waiting Call If both of your System Access buttons are busy, you may be notified of a waiting call by one short tone heard through the handset. Only outside calls forwarded by the Attendant send a waiting call tone. If you have a third System Access button, you can hold your other two calls and answer the waiting call. -
Page 55: Glossary
Glossary account code feature that allows you to assign account entry codes to calls to charge them to specific customers, clients, or business cases. assigned button button that may be assigned an optional feature. It may be labeled with something other than what appears in this guide. - Page 56 (reorder tone) busy, misdialed, or restricted. sequence of characters (digits, " * ", or feature access " # ") that allows you to access System 25 c o d e features. button that has a fixed feature and label. It is fixed button not changeable.
- Page 57 (depressing the switchhook button) and the speaker/speakerphone is turned off. call between a System 25 voice terminal and a outside call voice terminal not connected to System 25. Outside calls are made over Central Office or other trunks and are signaled by two short rings.
- Page 58 (Personal Dial Code) extension number that is assigned to an individual and is normally associated with the voice terminal at the individual’s desk. Floating PDCs are not associated with a particular voice terminal and can only be used when they are signed in at a voice terminal.
- Page 59 System 25 to dial or to access features. It is labeled with your PDC. system access an extra system access button on which you can place, but not receive...
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Page 61: Quick Reference Card
AT&T System 25 QUICK REFERENCE CARD- Multiline Terminal User Guide FEATURE ACCESS CODES CODE FEATURE To Answer a Waiting Call (after putting original call on hold) To Answer a Call Ringing at a Voice Terminal in Your Call Pickup Group... - Page 62 AT&T System 25 QUICK REFERENCE CARD- Multiline Terminal User Guide SYSTEM SPEED DIALING NUMBERS CODE TELEPHONE NUMBER DIALING CODES CODE DESCRIPTION Your PDC Your Account Code(s) Your DDC Facility Access Code(s) PERSONAL SPEED DIALING NUMBERS Attendant CODE TELEPHONE NUMBER Night Service Access Code Paging Access Code (See Features list on other side.)