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AT&T SYSTEM 25 User Manual

Direct trunk attendant console
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AT&T
AT&T SYSTEM 25
DIRECT TRUNK
ATTENDANT
CONSOLE
USER GUIDE
555-530-701
Issue 1, June 1988

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  • Page 1 AT&T 555-530-701 Issue 1, June 1988 AT&T SYSTEM 25 DIRECT TRUNK ATTENDANT CONSOLE USER GUIDE...
  • Page 2 6:00 p.m. EST, or In Canada call: 800-255-1242 Write: AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, Indiana 46219 Direct Trunk Attendant Console User Guide Prepared by System 25 Document Development Group and the Technical Publications Group...

  • Page 3: Table Of Contents

    Contents Introduction Attendant Features Attendant Message Waiting Conferencing Handling an Incoming Call If You Announce Calls Handling an Incoming Call If You Do Not Announce Calls Hold Night Service Paging Park Placing Calls Position Busy System Alarm Testing Your Consoles Standard Multiline Features Account Code Entry Automatic Intercom...
  • Page 4 HFAI, Using the DTAC with an HFU HFAI, Using the DTAC Without an HFU Last Number Dialed Leave Word Calling Message Waiting Pickup Placing Data Calls from Your Voice Terminal Programming Numbers Recall Repertory Dialing Send All Calls Signaling Speaker Speakerphone Speed Dialing Station Message Waiting...

  • Page 5: Introduction

    In addition, as the Attendant, you have access to special features that will help you handle calls. Your AT&T System 25 has two types of features, fixed and assignable, that transform your telephone into a voice terminal.
  • Page 6 Attendant Consoles The DTAC can be used alone or with a Direct Extension Selector Console (Selector Console). The setup you will use depends on the size and needs of your company. This guide provides instructions for using both consoles. Direct Trunk Direct Extension Attendant Console Selector Console...
  • Page 7 Direct Extension Selector Console The Selector Console allows you to call an inside number by pressing only one or two buttons instead of dialing all the digits. These buttons are identified and described below. GROUP SELECTION BUTTONS (the first seven buttons located on the bottom row) Used for selecting the “hundreds group”...
  • Page 8 Handset Tones System 25 signals you with tones that are heard through the handset. The tones and their descriptions are listed below. DIAL TONE IIIIIIIIIIIIIIIIIIIIIIIIIIII (a continuous steady tone) You can dial. CONFIRMATION TONE III III III (three short tones) Your action is accepted.
  • Page 9 Ringing Tones four distinctive rings. System 25 also signals you with The rings and their descriptions are listed below. INSIDE CALL IIIIIIIIIIIIII (one long ring) Your call is from a person inside your company. OUTSIDE CALL IIIII IIIIII (two short rings) Your call is from someone outside your company.
  • Page 10 DDCs and PDCs When your System 25 was installed, Data Dial Codes (DDCs) were assigned to data terminals and Personal Dial Codes (PDCs) were assigned to voice terminals. In most cases, your PDC is your extension number. Visitors and those who don’t have exclusive use of a voice terminal may have been assigned Floating Personal Dial Codes (FPDCs).

  • Page 11: Attendant Features

    Attendant Features Attendant Message Waiting You can use a Message light to notify someone of a waiting message. When you call a voice terminal, the status of the light next to will be the same as the Message light on the [ ATT MSG ] voice terminal you call.
  • Page 12 Attendant Message Waiting (Continued) Turning Off a Message Waiting Light While Talking to the Person 1 If the light is on, press [ ATT MSG ]. The light next to this button turns off. 2 Hang up. Turning Off a Message Waiting Light Without Ringing the Voice Terminal Lift the handset and listen for dial tone.

  • Page 13: Conferencing

    Conferencing You can set up a conference that includes system 25 stations as well as outside callers. You can have a maximum of five conferees; however, no more than two may be on outside lines. To set up a conference, you can use a or outside line buttom.
  • Page 14 Conferencing (Continued) Dropping a Conferee When you drop a conferee, anyone added to the conference by the dropped conferee is also dropped. In addition, if you try to drop the person who was added you to the conference, you will drop the entire conference.

  • Page 15: Handling An Incoming Call If You Announce Calls

    Handling an Incoming Call If You Announce Calls You can use either the DTAC or the Selector Console to extend calls. Before you extend a call, you can check with the called party to see if he or she will take the call. While you are talking with the called party, the caller is on hold and cannot hear you.
  • Page 16 Handling an Incoming Call If You Announce Calls (Continued) Extending a Call Using the Selector Console Press the appropriate Group Select button. 2 Press the appropriate DXS button. party answers and will receive the call, 3 If the press [ RELEASE ] . If the party is busy, does not answer, or will not receive the call, press...

  • Page 17: Handling An Incoming Call If You Do Not Announce Calls

    Do Not Announce Calls You can use either the DTAC or the Selector Console to extend calls. If you extend a call from outside the System 25 to a busy voice terminal, the caller will be placed on hold and the called party will hear a tone that indicates that they have a waiting (camped-on) call.
  • Page 18 Handling an Incoming Call If You Do Not Announce Calls (Continued) Using the Selector Console Extending a Call 1 Press the appropriate Group Select button. the appropriate DXS button. 2 Press 3 Press and then hang up. [ RELEASE ] NOTE: If the called party does not answer, the call will return the button.

  • Page 19: Hold

    H o l d You can hold calls while you attend to other matters and then pick them up. After you put a call on hold, you may hang up the handset without losing the call. You can only pick up held calls at the voice terminal that put the call on hold or at a voice terminal that shares the held line.
  • Page 20 Hold (Continued) Putting a Call on Hold and Answering Another Call 1 Press H O L D The light next to the button of the held call winks. 2 Press the button next to the flashing light. 3 Speak with the caller. 4 To return to the held call, press the button next to the winking light.

  • Page 21: Night Service

    Night Service When you leave for the night, the system can be set so that incoming calls either ring a night bell or are directed to preassigned voice terminals. Using the Night Service Feature To turn on Night Service: Press [ NIGHT ].

  • Page 22: Paging

    Paging If your company has a paging system, you can access the system by using either a button or a code. See your System Administrator for the Paging access code. Using the Paging System 1 Lift the handset and listen for dial tone. 2 Press or dial the Paging access code.

  • Page 23: Park

    Park Parked calls are like held calls except they can be picked up from any voice terminal. Any call can be parked on the DTAC, but only one call can be parked at a time. On the Selector Console, eight calls can be parked simultaneously. (However, only outside calls can be parked on the Selector Console.) NOTE: See your System Administrator for Selector Console Park codes.
  • Page 24 Park (Continued) Parking a Call on the Selector Console Press the Group Select and DXS buttons for one of the Selector Console Park codes. For example, if one of the codes is 801, press Group Select button 800 and then press DXS button 01.

  • Page 25: Placing Calls

    Placing Calls You can place calls to people inside your company with a people button, and you can place calls to [ SYSTEM ACCESS ] outside your company with the following buttons: [ FACILITY ] [ PERS LINE ] [ SYSTEM ACCESS ] The light next to a [ FACILITY ] button indicates when all of the...
  • Page 26 Placing Calls (Continued) Placing an Outside Call Using FACILITY or PERS LINE 1 Press [ FACILITY ] [ PERS LINE ] . 2 Lift the handset and listen for dial tone. 3 Dial the telephone number. Placing an Outside Call for Someone 1 Answer their call.

  • Page 27: Position Busy

    Position Busy If your System 25 has two Attendants, you can make your DTAC temporarily unavailable to most incoming calls by pressing . This places your console in the Position [ POS BUSY ] [ POS BUSY ] Busy mode and turns on the light next to your button.

  • Page 28: System Alarm

    If the light next to the [ A L A R M ] with the System 25. Notify your System Administrator at once. button, the light will change. If you press the flashing [ ALARM ] from flashing to steadily lit.

  • Page 29: Testing Your Consoles

    Testing Your Consoles You can test the lights and ringer on your DTAC and the lights on your Selector Console. On some DTACs, the Test/Program switch has a spring. If so, you must hold the switch in the “T” position to test the lights and ringer;...

  • Page 31: Standard Multiline Features

    Standard Multiline Features Account Code Entry For bookkeeping purposes, your System Administrator may assign account codes to use with certain calls. If you are required to use the account codes for outgoing calls, your System Administrator has administered the Forced Account Code Entry feature, and you need to dial an account code before placing an outside call.
  • Page 32 Account Code Entry (Continued) Listen for dial tone. NOTE: If you don’t hear dial tone, press and listen for dial tone. 5 Dial the outside line access code and listen for dial tone. 6 Dial the telephone number. Entering Account Codes for Incoming Calls will be disconnected from your call when you press [ ACCT ENTRY ] .

  • Page 33: Automatic Intercom

    Automatic Intercom You and another person may each have a button, [ AUTO ICOM ] that you can use to call each other. In addition, you can use [ AUTO ICOM ] to activate a reminder that will let you know when the other person is free to answer your call.

  • Page 34: Call Accountability

    Call Accountability You can use your PDC at any voice terminal to place toll calls that should be billed to you, Billing Calls to Your PDC 1 Lift the handset and listen for dial tone. 2 Dial 3 Dial your PDC. 4 Listen for dial tone.

  • Page 35: Callback Request

    Callback Request If a System 25 station or outside line (trunk) is busy when you place a call, you can place a callback request. Your call will wait in line (queue) for the station or trunk to become available. The system will then alert you and complete the call as dialed.
  • Page 36 Callback Request (Continued) Completing the Call 1 When you hear priority ring, lift the handset, 2 Listen for dequeuing tone. Your call will now be completed as dialed. Canceling a Callback Request 1 Lift the handset and listen for dial tone. 2 Press the button associated with the call.

  • Page 37: Call Waiting

    Call Waiting Other voice terminals in your System 25 can have the Call Waiting feature. When you dial the PDC of a busy party who has this feature, you will hear a special ringback tone. This tone indicates that the line is busy, but the called party has been notified of a waiting call.

  • Page 38: Coverage

    Coverage If your calls are covered by someone else, unanswered calls will start ringing at the covering terminal after a preset number of rings. However, if you are busy on another line, calls will go to coverage after one ring. button, you may use it to send If you have a [ SEND ALL CALLS ]...

  • Page 39: Direct Group Calling

    Direct Group Calling You may be in a Direct Group Calling (DGC) group. Calls to DGC groups are distributed among its members. Members may leave the group temporarily to prevent calls being sent to their voice terminal. Check with your System Administrator to see if you are in a DGC group.

  • Page 40: Direct Station Selection

    [ FLEX DSS ], PDCsand other System 25 access codes. If the light is on next to these types of buttons, you can activate a busy-to-idle reminder. This reminder lets you know when you can make your call.

  • Page 41: Exclusion

    Exclusion This feature prevents other inside parties from listening in on a shared line. While on a call, this feature will automatically disconnect all other inside parties. To include other parties in your call, press before adding the other inside parties. [ EXCLUSION ] Activating Exclusion 1 Lift the handset.

  • Page 42: Following

    Following You can have your personal calls sent to another voice terminal by using either the Following or the Forwarding feature. To use the Following feature, you sign in your PDC at the other voice terminal. To cancel the request, you may either sign out your PDC from that other voice terminal or sign in at your own voice terminal.
  • Page 43 Following (Continued) Signing Out All PDCs at a Voice Terminal This procedure signs out all PDCs signed in at this terminal except the PDC normally assigned to it. 1 Lift the handset and listen for dial tone. 2 Dial 3 Listen for confirmation tone and then hang up.

  • Page 44: Forwarding

    Forwarding You can have your personal calls sent to another voice terminal or to an outside number. Unlike the Following feature, you do not need to sign in your PDC at the other voice terminal. Instead, simply forward your calls to another location while you are still at your own voice terminal.
  • Page 45 Forwarding (Continued) Canceling Forwarding 1 At your own voice terminal lift the handset and listen for dial tone. 2 Dial 3 Dial your PDC. 4 Dial your PDC again. 5 Listen for confirmation tone and then hang up.

  • Page 46: Hfai, Using The Dtac With An Hfu

    HFAI, Using the DTAC with an HFU When you use the Hands-Free Answer on Intercom (HFAI) feature on the DTAC with a Hands-Free Unit (HFU), you can answer inside calls without lifting your handset. NOTE: You should turn off the HFAI feature when you leave your office.
  • Page 47 HFAI, Using the DTAC with an HFU (Continued) Ending an Inside Call If the caller hangs up, you will be automatically disconnected. Otherwise, press on the HFU. SPEAKERPHONE The light next to the SPEAKERPHONE turn off. MICROPHONE Turning Off the HFAI Feature Press The light next to this button turns off.

  • Page 48: Hfai, Using The Dtac Without An Hfu

    HFAI, Using the DTAC Without an HFU If you use the HFAI feature on your DTAC without an attached HFU, your callers can voice announce their calls. Y don’t need to lift the handset to hear your caller; however, you must lift your handset to reply.

  • Page 49: Last Number Dialed

    Last Number Dialed You can redial the last inside or outside number you dialed (up to 16 digits) by using the button [ LAST # DIALED ] Numbers are stored in when you use the [ LAST # DIALED ] following buttons or features to place a call: CONFERENCE [ FACILITY ]...
  • Page 50 Last Number Dialed (Continued) Redialing a Telephone Number 1 Lift the handset and listen for dial tone. Press [ LAST # DIALED ] NOTE: If you dialed the last telephone number with any of the following buttons, you must use the same type of button to obtain dial tone before you redial.

  • Page 51: Leave Word Calling

    Leave Word Calling You can use the Leave Word Calling feature only if a VOICE POWER Voice Message System is connected to your System 25. If any one of the following situations exist, you may choose to use the Leave Word Calling feature to leave a message that you have called.
  • Page 52 Leave Word Calling (Continued) Leaving a Message Without Being Active on a Call 1 Lift the handset and listen for dial tone. 2 Press [ LEAVE WORD CALLING ] 3 Dial the PDC of the other person. 4 Listen for confirmation tone and then hang up.

  • Page 53: Message Waiting

    Message Waiting Most voice terminals have a light that indicates a waiting message. There may be an associated button, which MESSAGE you can press to turn off the light after you receive messages. If your voice terminal does not have a MESSAGE button, you must use a feature access code to turn the light off.
  • Page 54 Message Waiting (Continued) Turning on a Message Waiting Light While on a Coverage Call 1 Answer the call and take a message. 2 If the light beside the button is off, press [ COVER MSG ] 3 Hang up. Turning on a Message Waiting Light While Not on a Coverage Call 1 Lift the handset and listen for dial tone, 2 Press [...

  • Page 55: Pickup

    Pickup Pickup allows you to answer a call that is ringing at another voice terminal. This feature is both fixed and assignable. Your System Administrator will notify you if you have been assigned to a pickup group. Pickup is also a fixed feature since you can answer a call directed to another voice terminal, whether or not you belong to a pickup group.

  • Page 56: Placing Data Calls From Your Voice Terminal

    Placing Data Calls from Your Voice Terminal If your System Administrator assigned a button to your DATA voice terminal, to place data calls you can use it for your associated data terminal. Placing a Data Call Turn on your data terminal. Lift the handset and listen for dial tone.

  • Page 57: Programming Numbers

    Programming Numbers You can program Flexible Direct Station Selection buttons, Repertory Dialing buttons, and Personal Speed Dialing codes. While only PDCs can be programmed into buttons, [ FLEX DSS ] strings of numbers and special characters may be programmed into buttons (maximum of 28 characters) and Personal [ REP DIAL ] Speed Dialing codes (maximum of 25 characters).
  • Page 58 Programming Numbers (Continued) Using *as an Actual Character If you want to use a “*” as an actual character, you must place a “ # “ before the “ * “. For example, you may want to program the feature access code *70 into a button.
  • Page 59 Programming Numbers (Continued) Programming Your Buttons and Personal Speed Dialing Codes Use one of the following procedures to program a new number or to program a new number over an old number. You can program a maximum of: 4 digits into a button.
  • Page 60 Programming Numbers (Continued) 5 Listen for confirmation tone and dial tone. 6 Hang up. 7 Slide the switch back to the midpoint between “T” and “P”. NOTE: If you don’t adjust the switch, your voice terminal will ring every minute to remind you that you are in program mode.

  • Page 61: Recall

    Recall If a System 25 station or outside line is busy when you attempt to place a call, you can press and hang up, When the RECALL station or outside line becomes available, the system will ring your voice terminal. For more information about this feature, see the entry for “Callback Request”...

  • Page 62: Repertory Dialing

    Repertory Dialing You can program telephone numbers, account codes, or feature access codes into buttons (a maximum of 28 [ REP DIAL characters). You can then dial the programmed number pressing [ REP DIAL ] . For instructions on how to store numbers, see the [ REP DIAL...

  • Page 63: Send All Calls

    Send All Calls If you have Coverage, you can use the button SEND ALL CALLS to send your calls immediately to Coverage. If you do not have Coverage, the Send All Calls feature simply turns off the ringer at your voice terminal for most incoming calls. In either case, the light next to the call’s button flashes until you or your coverage receiver answers the call, or until the caller hangs up.

  • Page 64: Signaling

    Signaling You can use a button to alert another voice terminal without calling that voice terminal. Signaling Another Voice Terminal 1 Do not lift the handset. 2 Press [ SIGNAL ]...

  • Page 65: Speaker

    Speaker Your DTAC has a button that allows you to place calls SPEAKER without lifting the handset, and allows others to listen during calls. You cannot speak to the caller unless you lift the handset, Once you lift the handset, you cannot hang it up and monitor the call on your speaker.

  • Page 66: Speakerphone

    Speakerphone If your DTAC has a Hands-Free Unit (HFU), you can use to place or answer calls without lifting the SPEAKERPHONE handset. Placing a Call Without Lifting the Handset 1 Press and listen for dial tone. SPEAKERPHONE The lights next to SPEAKERPHONE turn on.
  • Page 67 Speakerphone (Continued) Answering a Call Without Lifting the Handset Press SPEAKERPHONE The light next to SEAKERPHONE turn on. M I C R O P H O N E Begin talking. If you want to temporarily keep the NOTE: caller from hearing you, press MICROPHONE The light next to this button will turn off.

  • Page 68: Speed Dialing

    Speed Dialing Speed dialing allows you to place a call or enter an account code by dialing “#” and a 2- or 3-digit code. There are two kinds of speed dialing: System and Personal. The 3-digit System Speed Dialing codes (# 100 through #189) are assigned by the System Administrator and can be used at all voice terminals.

  • Page 69: Station Message Waiting

    Station Message Waiting You and another person may have assignable buttons that you can use to signal each other. A waiting message is indicated by the light . The sender or the receiver can turn [ MSG WAIT ] off the light. Sending a Station Message Waiting Signal 1 Do not lift the handset.

  • Page 70: Transfer

    Transfer If you use on the DTAC to extend calls, unanswered TRANSFER and busy calls will not be returned to your console and may be lost. When you transfer a call, the original party is temporarily placed on hold and is not connected to the called party until you hang up.

  • Page 71: Glossary

    Glossary account code feature that allows you to assign account entry codes to calls to charge them to specific customers, clients, or business cases. This feature can be either optional or mandatory. alarm feature that warns you of system problems. assigned button button that may be assigned an optional feature.
  • Page 72 caIl waiting feature that identifies itself by a special ringback tone when you dial the PDC of a busy party. camp-cm feature that allows you to extend a call to a busy terminal and then release yourself from the call. When the extended-to voice terminal becomes free, the call will ring at cancel feature that...
  • Page 73 (digits, “*”, or “ # “) code that allows you to access System 25 features. fixed button button that has a fixed feature and label. It is not changeable,...
  • Page 74 System 25 voice terminals. It is signaled by one long ring. leave word feature that allows you to notify a person at...
  • Page 75 System 25 voice terminals. park feature like the hold feature except that it allows you to answer the parked call from any voice terminal.
  • Page 76 return-busy calls that you extend to a busy station button (camp-on) and are returned to your console on the Return-Busy button if they are not answered within a predetermined interval. return-don’t unanswered calls that you extend to an answer button idle station and are returned to your console on the Return-Don’t Answer button.
  • Page 77 System 25 to dial or to access features, It is labeled with your PDC. system access an extra system access button on which you can place, but not receive calls,...

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