Ricoh SP 330DN Service Manual page 40

Settings for @Remote Service (for MF Models)
Code
-2393 External RCG not managed
-2394 Mainframe not managed
-2395 Box ID for external RCG is illegal.
-2396 Mainframe ID for external RCG is illegal.
-2397 Incorrect ID2 format
-2398 Incorrect request number format
M0C3/M0C4/M0C5/M0C6/M0C7
Meaning
2-14
Solution/ Workaround
Check the ID2 of the machine.
Check the Request No.
SM