Ricoh Aficio SP3400n Technicians Service Manuallines
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Ricoh Aficio SP3400n Technicians Service Manuallines

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Technicians Version
th
Date: 25
February 2010
Technicians Service Guidelines
Version: 1.0
Created by: National Support Department
Aficio SP3400n
Aficio SP3410dn
Page 1 of 20
R
Classification: Ricoh Family Group Internal Use Only
Last Printed: 25-Feb-10

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Summary of Contents for Ricoh Aficio SP3400n

  • Page 1 Technicians Version Date: 25 February 2010 Aficio SP3400n Aficio SP3410dn Technicians Service Guidelines Version: 1.0 Classification: Ricoh Family Group Internal Use Only Created by: National Support Department Page 1 of 20 Last Printed: 25-Feb-10...
  • Page 2 25/02/2010 Aficio SP3400n/3410dn Service Guidelines DOCUMENT REVISION IST REVISION DATE CHAPTER PAGE DESCRIPTION...

  • Page 3: Table Of Contents

    Aficio SP3400n/3410dn Service Guidelines 25/02/2010 Table of Contents INTRODUCTION GENERAL INSTALLATION WARRANTY CAUTIONS CONFIGURATION PRINTER EXTERNAL OPTIONS MODEL OVERVIEW SPECIFICATION PRINTER SUPPORTED ENVIRONMENTS PRODUCT USER REMARKS ENVIRONMENTAL, HEALTH AND SAFETY GENERAL PRODUCT TRAINING INSTALLATION GENERAL MINIMUM SPACE REQUIREMENTS INSTALLATION TIME...
  • Page 4 25/02/2010 Aficio SP3400n/3410dn Service Guidelines NATIONAL SUPPORT DEPARTMENT 10.1 HELPDESK 10.2 FAULT ESCALATION PROCEDURE WARRANTY COST & PERFORMANCE DATA 12.1 PRODUCT DESIGN LIFE 12.2 RELIABILITY TARGETS 12.2.1 VERAGE ONTHLY OLUME 12.2.2 AXIMUM ONTHLY OLUME 12.3 PM PARTS 12.4 SUPPLIES PRICING...

  • Page 5: Introduction

    1.1 GENERAL The Aficio SP3400n/3410dn are newly designed mono printers. 1.2 INSTALLATION The Aficio SP3400n/3410dn are designed for installation by the end user. 1.3 WARRANTY Please refer to Section 11 for full details on Warranty cover on this product. 1.4 CAUTIONS Ricoh carries out a continuous program of product development and improvement.

  • Page 6: Configuration

    25/02/2010 Aficio SP3400n/3410dn Service Guidelines CONFIGURATION 2.1 PRINTER Model Unit type EDP code Ricoh Aficio SP3400n Mono Printer 406582 NRG SP3400N Mono Printer 406584 Ricoh Aficio SP3410dn Mono Duplex Printer 406585 NRG 3410DN Mono Duplex Printer 406587 Power Lead* Power Lead...

  • Page 7: Specification

    Aficio SP3400n/3410dn Service Guidelines 25/02/2010 SPECIFICATION Type: Desktop Technology: Dry electrostatic transfer system 250 sheets 80gsm Main tray 100 postcards 50 sheets 80gsm Paper capacity By-pass tray 8 envelopes 20 postcards Optional paper feed unit Plain paper 250 sheets 80gsm...
  • Page 8 25/02/2010 Aficio SP3400n/3410dn Service Guidelines Dimensions: 3700 x 392 x 262mm(excluding option) 11.6kg including consumables (SP3400n) Weight: 12.5 kg including consumables (SP3410dn) Power rating: EU: 220 to 240V, 50/60Hz Power consumption: Maximum Less than 880 W Ready mode Less than 120 W...

  • Page 9: Printer

    Aficio SP3400n/3410dn Service Guidelines 25/02/2010 3.1 PRINTER Print speed Simplex 28 ppm A4 (600 dpi) Duplex (SP3410dn only) 14 ppm A4 (600dpi) Printer drivers PCL, PS3 Font 80 Fonts Resolution Normal 600 x 600 dpi 1200 x 1200 dpi Toner save mode...

  • Page 10: Product User Remarks

    25/02/2010 Aficio SP3400n/3410dn Service Guidelines PRODUCT USER REMARKS...

  • Page 11: Environmental, Health And Safety

    Aficio SP3400n/3410dn Service Guidelines 25/02/2010 ENVIRONMENTAL, HEALTH AND SAFETY 5.1 GENERAL Ricoh products conform to various UK and European safety standards. Please contact RUK Environmental Department for specific information.

  • Page 12: Product Training

    For details on product training courses please refer to the Training Guide that can be obtained from: Contact Email Telephone Kimberly Scarrott kimberly.scarrott@ricoh.co.uk 01604 885374 Claire Jeffreys claire.jeffreys@ricoh.co.uk 020 8261 4060 Product training documents are available on the Ricoh training website which can be found https://www.get-u-wice.com/secure/...

  • Page 13: Installation

    Aficio SP3400n/3410dn Service Guidelines 25/02/2010 INSTALLATION 7.1 GENERAL The SP3400n/3410dn are designed as end user installable products. 7.2 MINIMUM SPACE REQUIREMENTS Place the printer near the power source providing clearance as shown below. Over 20 cm Over 20 cm Over 10 cm Over 70 cm 7.3 INSTALLATION TIME...

  • Page 14: Serial Number

    25/02/2010 Aficio SP3400n/3410dn Service Guidelines SERIAL NUMBER 8.1.1 MAINFRAME The serial number plate is on the rear cover of the machine and can be identified as follows. MODEL PRODUCT CODE SERIAL NO Aficio SP3400n M012-27 S57 Y MM XXXXX Aficio SP3410dn...

  • Page 15: Technical Documentation

    Aficio SP3400n/3410dn Service Guidelines 25/02/2010 TECHNICAL DOCUMENTATION 9.1 RICOH TECHNICAL BULLETIN (R.T.B.) Issued on a regular basis to provide the latest technical information. Before using the Hotline procedure, refer to the R.T.B.'s that contain the latest information on field activities, modification kits, problem solving and manual changes.

  • Page 16: National Support Department

    All requests for assistance must be placed through the RUK helpdesk, having met the helpdesk criteria. Prior to the Ricoh representative attending the site the product must have been serviced in accordance with the recommended Ricoh Service Procedure, i.e. PM's must be up to date, and a full current SMC data list provided to the support specialist.

  • Page 17: Warranty

    25/02/2010 11. WARRANTY In addition to Ricoh’s existing warranty policy the Aficio SP3400n/3410dn includes a one- year on-site warranty service and a warranty registration card will be supplied in each box. The dealer has the option to provide their own servicing during the warranty period in which case the machine is supplied with one year’s warranty on manufacturer fitted parts...

  • Page 18: Cost & Performance Data

    12.2 RELIABILITY TARGETS The following figures represent target averages for an established machine population, using Ricoh supplies and serviced by fully experienced technicians. They are intended for planning purposes only, since the actual performance may vary due to environment, customer requirements, geographical situation and machine population.

  • Page 19: Supplies Pricing

    25/02/2010 12.6 SUPPLIES PRICING EDP CODE DESCRIPTION YIELD 406523 Ricoh Print Cartridge SP 3400 SY Black (Short Yield) 2.5K 406516 NRG Print Cartridge SP 3400 SY Black (Short Yield) 406522 Ricoh Print Cartridge SP 3400 HY Black (High Yield) 406515...

  • Page 20: Quick Reference Guide

    25/02/2010 Aficio SP3400n/3410dn Service Guidelines 13. QUICK REFERENCE GUIDE EDP CODE ITEM PAGE NUMBER PART NUMBER Ricoh Aficio SP3400n 406582 406584 NRG SP3400n Ricoh Aficio SP3410dn 406585 NRG SP3410dn 406587 Paper Feed Unit TK1080 406496 Power Lead* 11756 12 Month Warranty Card*...

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