Reporting On The Call Log - Toshiba Strata CS User Manual

Reporting on the Call Log _______________________________

C 13. U
HAPTER SING THE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
If you want to create reports based on the Call Log, you can do either of the
following:
Export the Call Log and analyze the data in Microsoft Excel.
n
Run the Strata CS Call Center Reporter by choosing
n
Your must have the required licenses to use the Call Center Reporter and
you also must have permission to use it. See your Strata CS system
administrator about installing and running the Call Center Reporter.
C L V
ALL OG IEW
Tools > Reports.
13-7