Receiving Forwarded Acd Workgroup Calls; Placing Calls At Another User's Extension; Call Forwarding And Voice Mail; Forwarding Calls Over Centrex Or Pbx Trunks - Toshiba Strata CS User Manual

Receiving forwarded ACD workgroup calls

Placing calls at another user's extension

Call forwarding and voice mail

Forwarding calls over Centrex or PBX trunks

14-6
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Note:
When your calls are forwarded,
Double-click this button to open the Call Forwarding dialog box.
If you receive calls as part of an ACD workgroup, and you have forwarded those
calls to another number, the ACD workgroup user's settings override your call
forwarding settings. For example, you might have unchecked
to accept or decline call
decline the call when you receive an ACD call.
Forwarding your calls to another user's extension does not mean that you are
logged in to that user's station. When you place outgoing calls at another user's
phone, you are subject to the dialing restrictions and permissions that are in effect
at that user's station. Calls that you place at another user's station appear in the
Call Log view of that user.
To place calls as yourself from another user's extension, log in either through the
Client or the telephone commands. If you are using the telephone commands, log
in, press for a dial tone, and then place your outgoing call.
#
When you hang up, the station reverts to its regular user.
If no one answers at your call forwarding location, the caller is transferred to your
voice mail.
To completely transfer your calls to another user's phone, so that the other user
receives your voice mail as well as the calls themselves, do not use call
forwarding. Instead, create a routing list whose only step is a final action of
, and make this routing list your active routing list. (See
Transfer to Extension
"Using routing lists" on page 14-7.)
If your company has trunk lines that are connected by Centrex lines or an external
PBX, you can forward calls by using the Centrex or PBX dialing service. Doing
this frees Strata CS's trunks to handle other calls.
You can check
Attempt Centrex/PBX transfer
or when you set up a routing list step to a Centrex or PBX extension. If this option
is checked, Strata CS attempts to route incoming calls to the external number on
the same trunk line by using a Centrex or external PBX transfer, thus saving two
appears in the status bar.
, but you might nevertheless get prompted to accept or
when you set up call forwarding
S
TRATA
Prompt recipient
CS C U G
LIENT SER UIDE