Table Of Contents - Avaya 3500 Series Troubleshooting Manual

Chapter 1: Purpose of this document...............................................................................
Chapter 2: New in this release...........................................................................................
Chapter 3: Introduction......................................................................................................
Chapter 4: Troubleshooting planning...............................................................................
Chapter 5: Troubleshooting fundamentals.......................................................................
Port mirroring............................................................................................................................................ 17
Port mirroring limitations................................................................................................................... 17
Port mirroring commands................................................................................................................. 18
Port statistics............................................................................................................................................. 18
System logs............................................................................................................................................... 18
Remote logging......................................................................................................................................... 18
Software Exception Log............................................................................................................................ 19
Show environmental.................................................................................................................................. 19
ASCII Config Generator (ACG)................................................................................................................. 19
CPU and Memory Utilization..................................................................................................................... 19
SNMP trap enhancements........................................................................................................................ 20
SNMP Trap list web page in EDM............................................................................................................. 20
Remote monitoring (RMON) (RFC1757) per port Statistics History Alarm and Events............................ 20
Avaya knowledge and solution engine...................................................................................................... 21
Service Level Agreement (SLA) Monitor................................................................................................... 21
Chapter 6: General diagnostic tools.................................................................................
ACLI command modes.............................................................................................................................. 23
Chapter 7: Initial troubleshooting......................................................................................
Gather information.................................................................................................................................... 25
Chapter 8: Emergency recovery trees..............................................................................
Emergency recovery trees........................................................................................................................ 27
Corruption of flash..................................................................................................................................... 28
Incorrect Port VLAN Identifier (PVID)........................................................................................................ 30
Uplink ports not tagged to VLAN............................................................................................................... 31
SNMP........................................................................................................................................................ 34
SNMP recovery tree......................................................................................................................... 34
Stack......................................................................................................................................................... 36
Stack recovery tree.......................................................................................................................... 37
Dynamic Host Configuration Protocol (DHCP) relay................................................................................. 42
DHCP recovery tree......................................................................................................................... 42
Agent Recovery......................................................................................................................................... 43
AAUR: configuration for the units in the stack is not saved on the base unit............................................ 45
Configuration for the units in the stack is not saved on the base unit recovery tree........................ 45
AAUR: Both units display yes for Ready for Replacement....................................................................... 46
Both units display yes for Ready for Replacement recovery tree..................................................... 47
DAUR........................................................................................................................................................ 49
Diagnostic image transfer does not start recovery tree.................................................................... 49
Stack Forced Mode................................................................................................................................... 50
Troubleshooting 5.1
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