Avaya 3500 Series Troubleshooting Manual page 6

You cannot access a switch at the stack IP address using ping, Telnet, SSH, Web, or EDM recovery
tree................................................................................................................................................... 51
Stack Health Check: Cascade Up and Cascade Down columns display LINK DOWN or MISSING........ 52
Cascade Up and Cascade Down columns display LINK DOWN or MISSING recovery tree........... 52
Stack Health Check: Cascade Up and Cascade Down columns display UP WITH ERRORS................. 54
Cascade Up and Cascade Down columns display UP WITH ERRORS recovery tree.................... 54
Locating the switch console ports............................................................................................................. 55
Using the Diagnostics Menu..................................................................................................................... 56
Example Checking PVID of ports.............................................................................................................. 58
Example VLAN Interface VLAN IDs.......................................................................................................... 58
Tagging options......................................................................................................................................... 60
Chapter 9: Troubleshooting hardware..............................................................................
Check power............................................................................................................................................. 63
Check port................................................................................................................................................. 65
Check fiber port......................................................................................................................................... 66
Replace unit.............................................................................................................................................. 68
Chapter 10: Troubleshooting ADAC..................................................................................
IP phone is not detected........................................................................................................................... 72
Correct filtering................................................................................................................................. 72
Reload ADAC MAC in range table................................................................................................... 73
Reduce LLDP devices...................................................................................................................... 75
Auto configuration is not applied............................................................................................................... 76
Correct auto configuration................................................................................................................ 76
Chapter 11: Configuring SLA Monitor...............................................................................
Configuring the SLA Monitor agent using ACLI........................................................................................ 79
Displaying SLA Monitor agent settings............................................................................................. 79
Configuring the SLA Monitor............................................................................................................ 79
Configuring SLA Monitor using EDM........................................................................................................ 82
Chapter 12: Troubleshooting authentication....................................................................
EAP client authentication.......................................................................................................................... 86
Restore RADIUS connection............................................................................................................ 87
Enable EAP on the PC..................................................................................................................... 89
Apply the method............................................................................................................................. 90
Enable EAP globally......................................................................................................................... 91
EAP multihost repeated re-authentication issue....................................................................................... 93
Match EAP-MAC-MAX to EAP users............................................................................................... 94
Set EAPOL request packet.............................................................................................................. 95
EAP RADIUS VLAN is not being applied.................................................................................................. 96
Configure VLAN at RADIUS............................................................................................................. 97
Configure switch............................................................................................................................... 99
Configured MAC is not authenticating...................................................................................................... 101
Configure the switch......................................................................................................................... 101
Non-EAP RADIUS MAC not authenticating.............................................................................................. 104
Configure switch............................................................................................................................... 105
RADIUS server configuration error................................................................................................... 107
Non-EAP MHSA MAC is not authenticating.............................................................................................. 108
Configure switch............................................................................................................................... 108
6 Troubleshooting 5.1
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February 2013