Handling Call History; Call History; Viewing The Call History - Avaya 9600 Series Instruction Manual

6. Press Save.

Handling Call History

Call History

The History screen provides a list of recent calls, with information about call types, such as
missed, answered, or outgoing. The information also provides the caller name and caller number,
call time, and call duration. The call log can store up to 21 digits. You can also make a call from
the call log.
Note:
The phone displays the caller number only if available.
If you are a member of a call pickup group, the deskphone shows calls that you picked up for
another person or calls that you missed and answered by someone with a Forwarding icon. Using
this feature, you can review details of types of call pickup. When you have one or more missed
calls, the History button lights up and the top line displays Missed Calls icon and the number of
missed calls.
If your administrator configured the Busy Station Call Log feature, the deskphone saves all
incoming calls that get a busy treatment in the call log. An incoming call gets a busy treatment
when:
• All your call appearances are busy and you get an incoming call.
• Your LNCC feature is active and you get an incoming call while you are already on an active
call.
• The Restrict Last Appearance parameter is set to yes and you get an incoming call when all
but one of your call appearances are busy. The Restrict Last Appearance parameter, if set to
Yes, sets the last available call appearance to originating calls only. This setting enables
transfer of any of the active calls to another call appearance. If this parameter is set to No,
then all call appearances might be occupied for incoming calls and you cannot transfer any of
the active calls.
The deskphone displays these calls as Missed calls in the call log. The deskphone also lights up
the History LED and shows the missed calls on the top line.

Viewing the call history

Procedure
1. Press Recents.
You can go to the top of the list by pressing Recents again.
October 2019 Using Avaya 9601 IP Deskphone SIP
Comments on this document? infodev@avaya.com
Handling Call History
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