Unparking A Call; Recording A Call; Making An Unattended Transfer - Avaya 9600 Series Instruction Manual

Operation

Unparking a call

About this task
Use the Call Unpark feature to release a call from the extension at which it was parked, when the
extension is part of a coverage or hunt group.
Procedure
1. From the Phone screen, gain access to the Features screen.
2. Press Select or OK or the corresponding line button to choose Call Unpark.
3. Enter the original extension from which the call was parked.
4. Press Enter or OK to unpark the call.

Recording a call

About this task
Use the One Touch Recording (OTR) feature to record a malicious call on your voice mail system.
This feature is available only if your administrator has set up the feature on your telephone.
Procedure
1. During an active call, scroll right from the Phone screen to access the Features menu.
2. If necessary, scroll down to OTR and press OK or just press the corresponding line button
to start recording the call.
Important:
Some countries, states, and localities have laws that determine if and under what
circumstances you can record telephone conversations. Before using the OTR feature,
you must understand and comply with these laws.
3. Hang up to stop recording.

Making an unattended transfer

About this task
An unattended transfer is when you transfer an active call without establishing a call with the call-
transfer recipient.
Procedure
1. On an active call, press or tap the Transfer softkey.
The phone displays the Enter transfer destination screen.
October 2019 Using Avaya 9601 IP Deskphone SIP
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