Chapter 4: Operation; Handling Incoming Calls; Answering A Call - Avaya 9600 Series Instruction Manual

Chapter 4: Operation

Handling incoming calls

Answering a call

About this task
When you receive an incoming call, the phone selects the incoming call automatically. However, if
you are already on a call or if you receive more than one incoming call at a time, you might need
to select the call you want to answer manually. If you do not have the Go to Phone on Ringing
option enabled, you must press Phone to choose a line or view call options.
If you do not have the Go to Phone Screen on Ringing option enabled and if the phone does not
display the Phone screen, incoming calls display on the top line of the screen. You can press the
corresponding line button (LED) to answer the call.
Procedure
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, or press Speaker, OK, or Answer to answer the
call using the speakerphone, or press Headset to answer using the headset, or you can press
the corresponding line key (LED) to answer the call.
• If you are on another call, from the Phone screen, scroll to the line with the incoming call and
press Answer or OK. The phone automatically answers the incoming call and puts the previous
call on hold.
• If you are on another call and the phone does not automatically display the incoming call, from
the Phone screen scroll to the line with the incoming call and press Answer or OK. If you are
on another call and the phone does automatically display the incoming call, you can press
Answer to automatically put the first call on hold when you answer the new call. Also, you can
press Ignore or Next to return to the first incoming call screen.
• To automatically display the Phone screen when you receive an incoming call, set the Phone
Screen on Ringing option to Yes.
Note:
To automatically display the Phone screen when you receive an incoming call, set the Phone
Screen on Ringing option to Yes.
October 2019 Using Avaya 9601 IP Deskphone SIP
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