Closing A Service Call By Using Integrated Virtualization Manager - IBM Power System 8247-42L Manual

v Yes: Reinstall all of the FRUs that were removed during problem analysis. Continue with the next
step.
v No: Continue with the next step.
2. Have you already performed "Verifying a repair" on page 170?
v Yes: Continue with the next step.
v No: Perform "Verifying a repair" on page 170. Then continue with the next step.
3. The system hardware is functioning correctly.
If the check log LED is still on, turn off the LED as described in "Activating and deactivating LEDs"
on page 188.

Closing a service call by using Integrated Virtualization Manager

Perform these procedures to close serviceable events, clear hardware messages, and prepare the server to
return to the customer.
Follow this checklist before performing the procedure:
v Return the server to the state that the customer normally uses, such as IPL type, IPL mode, and the
way the system is configured or partitioned.
v While you were performing the problem analysis on the original serviceable event, other
serviceable-event numbers might have been opened. Close all serviceable events that were opened as a
result of your service activity.
v Ensure that server verification has been performed and there are no problems that require additional
service actions.
v If the repair was done by using the Integrated Virtualization Manager (IVM) online repair procedures,
ensure that the original serviceable event is now closed.
1. Record the system reference code (SRC), or symptom, and the location code of the field-replaceable
unit (FRU) you replaced for future reference.
2. On the IVM, open Manage Serviceable Events and look at existing serviceable events.
3. Are there any service action events that are open?
v Yes: Continue with the next step.
v No: If the system attention LED is still on, turn off the LED as described in "Activating and
deactivating LEDs" on page 188. Return the system to the customer. This completes the repair.
4. Record the list of open service action events.
5. From the list of serviceable events recorded in step 4, complete steps 6 - 30 on page 187 for each
open service action event.
6. Determine the error class of the serviceable event. Record it for future use.
7. Examine the details of the open service action event.
Is the error code associated with this service action event the same as recorded in step 1?
v Yes: Go to step 11 on page 186.
v No: Continue with the next step.
8. Examine the FRU list of the service action event. Are any FRUs listed for the service action event?
v Yes: Continue with the next step.
v No: Go to step 11 on page 186.
9. Is the FRU list identical that is, the same FRUs, same number of FRUs, and same order of FRUs) to
the FRU list of the error code recorded in step 1?
v Yes: Go to step 11 on page 186.
v No: Continue with the next step.
10. Is the FRU you replaced and recorded in step 1 in the list of FRUs for this service action event?
v Yes: Continue with the next step.
Common procedures for removing and replacing the system backplane
185