Siemens SIMOTION P320-4 E Manual page 126

Troubleshooting/FAQs
8.1 Error correction
FAQs / error correction
Error message on the
screen:
Operating system not found
Wrong time and/or date on
the PC.
Although the BIOS setting is
OK, the time and date are
still wrong.
UPS does not function.
The display in the BIOS for
the PROFINET MAC ad‐
dress is incorrect
(00:00:00:00:00:00).
126
Possible cause
● No operating system
present.
● Incorrect active boot
partition.
● Incorrect drive entries in
the SETUP.
-
The backup battery is emp‐
ty.
The operating system does
not have a suitable driver for
the UPS.
-
Possible remedy
Check whether one of the specified causes is present:
● Press <ESC> during the boot sequence to open BIOS Setup.
Detailed information on the BIOS setup can be found in the
section Starting Bios settings Hotplug Enabled - BIOS
Setup (Page 127).
● Set the time and date in the setup menu.
Replace the backup battery.
See SIMOTION P320-4 E / P320-4 S Commissioning and
Hardware Installation Manual > Service and maintenances >
Replacing the backup battery.
If the problem cannot be resolved by replacing the battery, then
contact your technical support team.
Install a suitable driver; the correct driver can often be downloa‐
ded from the homepage of the device's manufacturer.
Note the SIMOTION P320-4 E / P320-4 S Commissioning and
Hardware Installation Manual > Power on and software installa‐
tion > Customer-specific software.
The correct MAC addresses can be taken from the rating plate
on the housing.
See also Device identification data (Page 79), Section MAC ad‐
dresses.
SIMOTION P320-4 E / P320-4 S
Manual, 03/2018, A5E36004933B