Troubleshooting; Information; Troubleshooting Guide - Fortinet FortiFone FON-570 User Manual

Troubleshooting

Information

Pressing OK on the phone provides the means to quickly view the network parameters (IP
address, default gateway address, and subnet-mask), registration status of phone, MAC
address and firmware version. This information may be useful if calling Fortinet Support.

Troubleshooting guide

Symptoms
Display is blank
Phone will not obtain an
IP address
Phone will not register
No audio during a call
Troubleshooting
Corrective actions
Confirm the phone's power source.
1. If you are using the power adapter:
• Ensure it is plugged in. If it still doesn't work, replace the
power adapter.
2. If you are using Power over Ethernet (PoE):
• Ensure your Ethernet cable is plugged into the INTERNET
port on the back of your phone.
• Ensure the PoE switch is properly configured. If it still
doesn't work, replace the Ethernet cable.
The DHCP server is not responding.
1. Ensure your DHCP server is online. This is typically your router.
2. Reboot the router or DHCP server.
3. If you are still experiencing issues, the phone may require
advanced network configuration. Contact your administrator.
1. On the Extension page of the FortiVoice interface, ensure the
MAC address is correctly entered and the Phone Type is
FON-570. Save your configuration and reboot the phone.
2. If set up as an external extension, ensure the Auto Provisioning
URL is correct. To verify, see
on page 5.
3. If your phone is configured as an external extension, check the
network connection and firewall settings at the phone system
location.
1. Check the handset/headset connections.
2. Make sure the phone is properly registered with the phone
system.
3. If your phone is configured as an external extension, check the
network connection and firewall settings at the phone system
location.
Page 18
"For use as an external extension"
FortiFone User Guide