Page 1: Operating Instructions
Operating Instructions Maintenance Guide For safety, please read this manual carefully before you use this product and keep it handy for future reference.
Page 2 Introduction This manual describes detailed instructions on the operation and notes about the use of this machine. To get maximum versatility from this machine all operators are requested to read this manual carefully and follow the instructions. Please keep this manual in a handy place near the machine.
Page 3 Trademarks Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation in the United States and/or other countries. IPS-PRINT Printer Language Emulation Copyright© 1999-2000 Oak Technolo- gy, Inc., All rights reserved. Other product names used herein are for identification purposes only and might be trademarks of their respective companies.
Page 4: Safety Information
Safety Information When using your printer, the following safety precautions should always be fol- lowed. Safety During Operation In this manual, the following important symbols are used: R WARNING: Indicates a potentially hazardous situation which, if instructions are not followed, could result in death or serious injury. R CAUTION: Indicates a potentially hazardous situation which, if instructions are not followed, may result in minor or moderate injury or damage to...
Page 5 R CAUTION: • Protect the machine from dampness or wet weather, such as rain and snow. • Unplug the power cord from the wall outlet before you move the machine. While moving the machine, you should take care that the power cord will not be damaged under the machine.
Page 6 ENERGY STAR Program The ENERGY STAR Guidelines intend to establish an international energy-saving system for developing and introducing energy-efficient office equipment to deal with environmental is- sues, such as global warming. When a product meets the ENERGY STAR Guidelines for energy efficiency, the Partner shall place the ENERGY STAR logo onto the machine model.
Page 7: How To Read This Manual
How to Read This Manual Symbols In this manual, the following symbols are used: R WARNING: This symbol indicates a potentially hazardous situation which, if instructions are not followed, could result in death or serious injury. R CAUTION: This symbol indicates a potentially hazardous situation which, if instructions are not followed, may result in minor or moderate injury or damage to property.
Page 8: Table Of Contents
TABLE OF CONTENTS 1. Replacing Consumables and Maintenance Kit Detaching the SR770 (2 Tray Finisher)... 1 Opening and Closing the Duplex Reversal Unit ... 2 Replacing the Toner Cartridge ... 3 Replacing the Fuser Oil Unit ... 6 Replacing the Photoconductor Unit ... 10 Replacing the Development Unit ...
Page 9 3. Paper and Other Media Paper and Other Media Supported by This Printer ... 47 Paper Sizes... 47 Paper Recommendations ... 53 Loading Paper... 53 Storing Paper ... 53 Types of Paper and Other Media ... 54 Printable Area ... 57 Loading Paper...
Page 10 viii...
Page 11: Replacing Consumables And Maintenance Kit
1. Replacing Consumables and Maintenance Kit Detaching the SR770 (2 Tray Finisher) There are times when you might have to detach the 2 Tray Finisher from the printer to remove misfed paper. This section describes how to detach the 2 Tray Finisher.
Page 12: Opening And Closing The Duplex Reversal Unit
Replacing Consumables and Maintenance Kit Opening and Closing the Duplex Reversal Unit There are times when you might have to detach the Duplex Reversal Unit to remove misfed paper. This section describes how to detach the Duplex Reversal Unit. A A A A Push up the lock release button and keep it in place.
Page 13: Replacing The Toner Cartridge
Replacing the Toner Cartridge R WARNING: • Do not incinerate spilled toner or used toner. Toner dust is flammable and might ignite when exposed to an open flame. Disposal should take place at an authorized dealer or an appropriate collection site.
Page 14 Replacing Consumables and Maintenance Kit B B B B Remove the toner cartridge for the color you want to replace. A Unhook the green hook on the toner cartridge with one hand. B Holding the toner cartridge with the other hand, pull out the cartridge up slowly.
Page 15 E E E E Holding the toner cartridge with the metal contact area in front, at- tach in the direction of the arrow. Important ❒ Do not touch the metal contact point with your fingers. F F F F Insert the toner cartridge slowly until the green hook snaps on the metal contact area.
Page 16: Replacing The Fuser Oil Unit
Replacing Consumables and Maintenance Kit Replacing the Fuser Oil Unit R CAUTION: • The Fusing Unit becomes very hot. When installing the new Fuser Oil Unit, turn off the printer and wait about an hour. After that, install the new Fusing Unit. Not waiting for the unit to cool down can result in a burn.
Page 17 G G G G Holding the green handle, pull up the Fusing Unit slowly in the direction of the arrow. Important ❒ Do not touch any areas other than the handle. H H H H Put the removed Fusing Unit in a stable and level place.
Page 18 Replacing Consumables and Maintenance Kit K K K K Match (U U U U ) on the front of the Fus- er Oil Unit and the arrow on the Fusing Unit as shown in the illus- tration. Important ❒ Be careful not to get oil on the metal point of the left side of the Fuser Oil Unit.
Page 19 P P P P If you removed the External Tray D D D D in step , reattach it to the printer. Insert the hooks of the External Tray into the printer slits, and lower it toward you. Q Q Q Q If the Duplex Unit is installed, close the Duplex Reversal Unit.
Page 20: Replacing The Photoconductor Unit
Replacing Consumables and Maintenance Kit Replacing the Photoconductor Unit If "Replace Black PCU (Type F)" ap- pears on the panel display, replace the black Photoconductor Unit. Replace Black PCU (Type F) If "Replace Color PCU (Type A)" ap- pears on the panel display, replace the three color Photoconductor Units.
Page 21 F F F F Lift the inner cover until it clicks into place and holds. The Photoconductor Units are in- stalled as shown in the illustration. The black Photoconductor Unit is at the upper left period. The other three are color Photoconductor Units.
Page 22 Replacing Consumables and Maintenance Kit C Lift and hold the green handle at the top (A A A A ), and pull out the unit slowly (B B B B ). H H H H Install a new Photoconductor Unit. For black, install one, and for color, install three.
Page 23 Important ❒ If you do not attach the green arrow of the Photoconductor Unit securely to the rail, you might damage the Photocon- ductor Unit. ❒ Do not touch the light-sensi- tive area of the Photoconduc- tor Unit. E Remove the cover and push in the Photoconductor Unit until it stops.
Page 24 Replacing Consumables and Maintenance Kit M M M M Plug in the power cable and turn on the power switch. The following message appears on the panel display. The printer starts calibration. Please wait until it stops. Calibrating... Important ❒ Do not turn off the power switch during calibration to avoid a printer malfunction.
Page 25: Replacing The Development Unit
Replacing the Development Unit If "Replace Black Dev. Unit(TypeD)" appears on the panel display, replace the black Development Unit. Replace Black Dev. Unit(TypeD) If "Replace Color Dev. Unit(TypeB)" appears on the panel display, replace the three color (CMY) Development Units. Replace Color Dev.
Page 26 Replacing Consumables and Maintenance Kit F F F F Lift the inner cover until it clicks into place and holds. The Development Unit is installed shown in the illustration. Starting from the upper left, the units are attached in the order of black (K), yellow (Y), cyan (C), and magenta (M).
Page 27 B Insert the Development Unit along the rail, and push in slowly until it stops. C Holding Development Unit, pull out the tape slowly in a level manner. Important ❒ Be sure to pull out the tape to avoid printer malfunction during operation.
Page 28 Replacing Consumables and Maintenance Kit L L L L Close the front cover slowly by pushing the two areas on the left and right. M M M M Plug in the power cable and turn on the power switch. "Please Wait " appears on the panel display, and initial adjustments begin.
Page 29: Replacing The Fusing Unit
Replacing the Fusing Unit R CAUTION: • The Fusing Unit becomes very hot. When installing the new Fusing Unit, turn off the printer and wait about an hour. After that, install the new Fusing Unit. Not waiting for the unit to cool down can result in a burn.
Page 30 Replacing Consumables and Maintenance Kit G G G G Holding the green handle, pull up the Fusing Unit slowly in the direction of the arrow, and then put it in a stable and level place. H H H H Take out the new Fusing Unit from the bag and put it in a stable and level place.
Page 31 M M M M Holding the green handle of the new Fusing Unit, use your other hand to push the area right in front of the handle to create a slight slant, and then push the Fusing Unit slowly to the back. Important ❒...
Page 32 Replacing Consumables and Maintenance Kit The following message appears on the panel display, and the printer starts color registration adjustment automatically. Please wait for a while. Calibrating... After finishing adjustment, the fol- lowing message appears. Initializing... Please Wait S S S S Confirm that the following mes- sage is displayed on the panel dis- play, and then press { { { { Enter} } } } .
Page 33 U U U U Confirm that the A3 paper which comes with the Fusing Unit is in the Bypass Tray, and then press { { { { Enter} } } } . The printer prints 8 Test Sheet (A - H).
Page 34: Replacing The Dustproof Filter
Replacing Consumables and Maintenance Kit Replacing the Dustproof Filter The dustproof filter is attached to the black Development Unit. When re- placing the black Development Unit, also replace the dustproof filter. The dustproof filter is attached to the left side of the printer shown in the il- lustration.
Page 35 E E E E With the hand wearing the glove, take out the dustproof filter that is attached to the dustproof filter cover slowly, one by one, and put them into the box which con- tained the black Development Unit. Important ❒...
Page 36: Replacing The Waste Toner Bottle
Replacing Consumables and Maintenance Kit Replacing the Waste Toner Bottle If "Replace Waste Toner (Type E)" ap- pears on the panel display, replace the waste toner bottle. Replace Waste Toner (Type E) A A A A Turn off the power switch and unplug the power cable.
Page 37 G G G G Insert the new waste toner bottle in the position shown in the illus- tration. H H H H Push it in until it stops. Important ❒ Be sure to insert the waste toner bottle firmly to avoid the toner from leaking inside the printer.
Page 38: Replacing The Paper Feed Rollers
Replacing Consumables and Maintenance Kit Replacing the Paper Feed Rollers Note ❒ The following illustrations are the an examples of replacing the paper feed rollers of Tray 1. The same procedure is followed with the other trays. A A A A Check the contents of the box.
Page 39 E E E E While pushing the pin of the pa- per feed roller A outwards (A A A A ), remove the paper feed roller (B B B B ). F F F F Remove the stopper from the pa- per feed roller B (A A A A ), and remove the paper feed roller (B B B B ).
Page 40 Replacing Consumables and Maintenance Kit J J J J Hold the new paper feed roller A with its pin towards you (A A A A ). In- sert the roller onto the front shaft until it clicks into place (B B B B ). K K K K Slide all trays back into the print- er slowly until it stops.
Page 41: Cleaning And Adjusting The Printer
2. Cleaning and Adjusting the Cautions to Take When Cleaning R WARNING: • Do not remove any covers or screws other than those spec- ified in this manual. Some parts of the machine are at a high voltage and could give you an electric shock. Also, if the ma- chine has laser systems, direct (or indirect) reflected eye contact with the laser beam may cause serious eye damage.
Page 42: Cleaning The Registration Roller
Cleaning and Adjusting the Printer Cleaning the Registration Roller R CAUTION: • The inside of the printer be- comes very hot. Do not touch the parts with a label indicating the "hot surface", otherwise it could cause a burn. Clean the roller when replacing the black Development Unit.
Page 43: Cleaning The Dustproof Glass
Cleaning the DustProof Glass The dustproof glass may require cleaning if white lines appear on the print side of the document. A A A A Turn off the power switch and unplug the power cable. B B B B Open the front cover and remove the cleaning brush.
Page 44: Adjusting The Color Registration
Cleaning and Adjusting the Printer Adjusting the Color Registration When the printer is moved, when the Fusing Unit is replaced, or after print- ing repeatedly for some time, regis- tration shifting might occur. By performing color registration adjust- ment, you can maintain optimum print results.
Page 45: Fuser Adjust
Automatic color adjustment takes about two minutes. When it com- pletes, a check message is dis- played. Completed Press { { { { Enter} } } } to return to the color adjustment menu. Color Regist.: Auto Adjust G G G G When you have made all the set- tings, press { { { { On Line} } } } .
Page 46 Cleaning and Adjusting the Printer Important ❒ When the toner cartridge is al- most empty or "Auto Adjust” is not finished, the following mes- sage appears on the panel dis- play and Fuser Adjust is not available. Cannot Adjust See User’s Guide Confirm that the toner cartridge is installed.
Page 47 When color shifting occurs Perform this procedure when color shifting occurs even after performing "Auto Adjust". A A A A L or larger paper in the Load A4L Bypass Tray. Note ❒ Be sure to select paper size in the "Paper Input" menu. Reference For details about paper size and the procedure for loading paper...
Page 48 Cleaning and Adjusting the Printer G G G G Press { { { { U U U U } } } } or { { { { T T T T } } } } to display the paper types and resolution in which color shifting occurs, and then press { { { { Enter} } } } .
Page 49: Manual Adjust
Manual Adjust Important ❒ Normally, do not perform manual color adjustment. A A A A Press { { { { Menu} } } } . "Menu" appears on the panel dis- play. B B B B Press { { { { U U U U } } } } or { { { { T T T T } } } } to display "Maintenance", and then press { { { { Enter} } } } .
Page 50 Cleaning and Adjusting the Printer B Press { { { { Enter} } } } . C Make the settings for "B" to "L" in the same manner, using steps A A A A and B B B B . D When you finish the settings up to "L", press { { { { Enter} } } } in the next menu.
Page 51: Test Sheet Samples
Adjusting the Color Registration Test Sheet Samples Following images are samples for the test sheet. ❖ ❖ ❖ ❖ ColorRegistSheet ❖ ❖ ❖ ❖ Fuser Adjust Sheet I...
Page 52 Cleaning and Adjusting the Printer ❖ ❖ ❖ ❖ Fuser Adjust Sheet II...
Page 53: Adjusting The Image Density
Adjusting the Image Density Adjust the image density when the print side of the page is a hazy gray or the print image looks patchy. Important ❒ Extreme settings may create out- put that appears dirty. ❒ Image density settings should be made from the application or the printer driver whenever possible.
Page 54: Adjusting The Registration Of The Trays
Cleaning and Adjusting the Printer Adjusting the Registration of the Trays You can adjust the registration of each tray. The vertical adjustment is used for all trays. Normally, you need not update the registration. But when the optional Paper Feed Unit or the Duplex Unit is installed, updating the registration is useful in some cases.
Page 55 B Press { { { { U U U U } } } } or { { { { T T T T } } } } to display the "Adjustment", and then press { { { { Enter} } } } . Registration: Adjustment C Press { { { { U U U U } } } } or { { { { T T T T } } } } to display the...
Page 56 Cleaning and Adjusting the Printer...
Page 57: Paper And Other Media
3. Paper and Other Media Paper and Other Media Supported by This Printer Paper Sizes This section describes the type, size, feed direction, and maximum amount of pa- per that can be loaded into each paper tray in this printer. Note ❒...
Page 58: Control Panel
Paper and Other Media 11" × 17" " × 14") Legal (LG, 8 " × 11") Letter (LT, 8 " × 8 " " × 10 Executive (Exec., 7 " × 13") Folio (8 " × 13") Foolscap (F4, 8 F/GL (8"...
Page 59 ❖ ❖ ❖ ❖ Input Paper Sizes (Inch version) 11" × 17" Legal (LG) Letter (LT) " × 8 " Executive (Exec.) B4 JIS B5 JIS B6 JIS Folio Foolscap F4 F/GL Com#10 Env C5 Env C6 Env DL Env Monarch Env Custom Size Paper and Other Media Supported by This Printer...
Page 60 Paper and Other Media • means that the size is exclusive. • means that the size is supported and printer select the paper size automat- ically. • means that the size is supported but the paper size should be selected with the control panel.
Page 61 B6 JIS 11" × 17" " × 14") Legal (LG, 8 " × 11") Letter (LT, 8 " × 8 " " × Executive (Exec., 7 ") " × 13") Folio (8 " × 13") Foolscap (F4, 8 F/GL (8" × 13") "...
Page 62 Paper and Other Media ❖ ❖ ❖ ❖ Output Paper Sizes (Inch version) 11" × 17" Legal (LG) Letter (LT) " × 8 " Executive (Exec.) B4 JIS B5 JIS B6 JIS Folio Foolscap F4 F/GL Com#10 Env C6 Env C5 Env DL Env Monarch Env...
Page 63: Paper Recommendations
Paper Recommendations Loading Paper Important ❒ Do not use paper that is meant for an ink-jet printer or it may stick to the Fus- ing Unit and cause a paper misfeed. ❒ When printing on an OHP transparency that has a print side, load it with the print side over on the Bypass Tray.
Page 64: Types Of Paper And Other Media
Paper and Other Media Types of Paper and Other Media ❖ ❖ ❖ ❖ Plain Paper • Tray 1/2 can hold up to 500 sheets. PAPER FEED UNIT Type 3800C (500x1) can hold up to 500 sheets. PAPER FEED UNIT Type 3800C (500x2) can hold up to 1000 sheets. Paper Bank PS470 can hold up to 2000 sheets.
Page 65 ❖ ❖ ❖ ❖ Envelopes Important ❒ Only envelopes A and B as shown below are supported. Misfeeds also might occur when using envelopes A and B depending on the length and shape of the flaps. • When printing on envelopes, use the bypass tray, and select "Thick Paper" as a paper type in the "Paper Input"...
Page 66 Paper and Other Media • Make the printer driver's setting for rotating the print image by 180 de- grees. For details, see the Help file for the printer driver. • Confirm that there is no air in the envelopes before loading. •...
Page 67: Printable Area
Printable Area The following shows the printable area for this printer. Be sure to set the print margins correctly by the application. Feed Direction 4.2mm (0.166 inch) 4.2mm (0.166 inch) 4.2mm (0.166 inch) : printable area Note ❒ The printable area may vary depending on the paper size, printer language and printer driver settings.
Page 68: Loading Paper
Paper and Other Media Loading Paper Load paper and change the paper size in Tray 1, Tray 2 and the optional Pa- per Feed Unit by following the proce- dures below. Important ❒ Tray 1 uses A4 K paper exclusive- ly.
Page 69: Loading Paper In Tray 2 And The Optional Paper Feed Unit
Loading Paper in Tray 2 and the Optional Paper Feed Unit This section describes loading paper which is different from default size in Tray 2. A A A A Pull out the Paper Tray slowly un- til it stops. B B B B Set the paper guide lock to the "unlocked"...
Page 70: Loading Paper In Paper Bank Ps470 (2000-Sheet Large Capacity Tray)
Paper and Other Media G G G G Make sure the paper is fixed in place, and then lock the side guide. H H H H Pinching both sides of the end guide (A A A A ), move the end guide to- ward the paper stack until it stops (B B B B ).
Page 71: If You Load A Paper Size That Is Not Selected Automatically
Important ❒ Align the paper and load them against the left and right walls, or a paper misfeed might occur. ❒ Confirm that the top of the stack is not higher than the limit mark inside the tray. C C C C Push in the Paper Tray slowly un- til it stops.
Page 72: Paper Input
Paper and Other Media E E E E Press { { { { U U U U } } } } or { { { { T T T T } } } } to display the loaded paper size, and then press { { { { Enter} } } } .
Page 73: Changing The Paper Type
Changing the paper type By selecting the paper type you want to load, the printer can execute better printing. You can select from the fol- lowing paper types. • Plain Paper, Recycled Paper, Spe- cial Paper, Color Paper, Letterhead Paper, Preprinted Paper, Pre- punched Paper, Bond Paper, Card Stock A A A A...
Page 74: Load Paper In The Bypass Tray
Paper and Other Media Load Paper in the Bypass Tray Besides regular paper, you can load thick paper, envelopes, OHP trans- parencies, and paper that is longer than A3L onto the Bypass Tray, which cannot be loaded in the Paper Trays or Paper Feed Unit.
Page 75 B B B B Slide the side guides outward (A A A A ), and then load paper until it stops with the print side up (B B B B ). C C C C Adjust the side guides to the pa- per width.
Page 76: Custom Size
Paper and Other Media E Press { { { { On Line} } } } . "Ready " appears on the panel display. Ready Specifying a custom paper size for the Bypass Tray Important ❒ The paper size selected with the printer driver overrides the one se- lected with the control panel.
Page 77: Bypass Tray
G G G G Press { { { { On Line} } } } . The following message appears on the panel display. Ready Specifying a paper type for the Bypass Tray By selecting the paper type you want to load, the printer can execute better printing.
Page 78 Paper and Other Media E E E E Press { { { { U U U U } } } } or { { { { T T T T } } } } to display the target paper type, and then press { { { { Enter} } } } .
Page 79: Troubleshooting
Error & Status Messages on the Control Panel ❖ ❖ ❖ ❖ Status Messages Messages/Second messages Calibrating... Energy Save Mode Hex Dump Mode Loading Toner... Offline Initializing... Please Wait Printing... Processing... Ready Resetting Job... Waiting... Warming Up... ❖ ❖ ❖ ❖ Alert Messages Messages/Second messages Add Staples Add Toner/Yellow/Magen-...
Page 80 Troubleshooting Messages/Second messages Add Toner Cyan Add Toner Magenta Add Toner Yellow Call Service: EC Power Off On /If Error Reoccur Call Service Change Setting Tray # /Paper Size: Paper Type: Close Duplex Unit Cover Close Finisher Front Cover Close Right Cover Close Finisher Upper Cover Close Finisher Upper Cover Close Front Cover...
Page 81 Messages/Second messages Close Right Cover The right cover is open. Close Upper Left Cover The upper left cover (the cov- er for the fusing unit) is open. Driver Setting Error (Memo- The printer identified a down- load error. This error may oc- cur when the installed memory amount is less than the driver setting.
Page 82 Troubleshooting Messages/Second messages Hardware Problem Finisher Hardware Problem HDD Hardware Problem IEEE1394 Description There is a problem with the Turn the power switch off and finisher. then on. If the message ap- pears again, contact your sales or service representative. The printer identified a HDD Remove and re-install the Board error.
Page 83 Messages/Second messages Hardware Problem NV-RAM The printer identified a Mem- ory Switch (User Account En- hance Unit) error. Hardware Problem Option The printer identified an op- tional RAM error. Hardware Problem Parallel There is a problem with the parallel interface. Hardware Problem Staple There is misfeed in the finish- Unit...
Page 84 Troubleshooting Messages/Second messages HDD Full HDD Not Installed I/O Buffer Overflow Invalid Password Try Again Load Correct Size Paper /Press # To Continue Load Paper Tray # Load Paper /Paper Size: Paper Type: Menu Protected Cannot Change No Files Exist Description The maximum HDD area size Delete the disused form /font...
Page 85 Messages/Second messages P=07 I=9Fc01234 Power Off A controller error. The SC number indicates the prob- lem. /If Error Reoccur Call Service Paper Invalid for Du- The printer detected the set- plex:Tray# ting of the indicated tray is invalid for Duplex Tray. #: /Change Setting or Form tray number Feed...
Page 86 Troubleshooting Messages/Second messages Remove MisfeedY: Paper Tray /See Instructions in Front Cover Remove Misfeed: Duplex Unit /See Instructions in Front Cover Remove Misfeed: Dup.Feed Unit /See Instructions in Front Cover Remove Paper All Output Trays Remove Paper Finisher Tray # The indicated finisher shift Remove Paper From Upper Tray Remove Paper Inside Finisher There is still paper in the fin-...
Page 87 Messages/Second messages Replace Black PCU (Type F) It is time to replace the black PCU. Replace Color Dev. It is time to replace the color Unit(TypeB) development unit. Replace Color PCU (Type A) It is time to replace the color PCU.
Page 88 Troubleshooting Messages/Second messages Replace Waste Toner (Type E) It is time to replace the waste Reset Cyan Toner Correctly Reset Develop. Unit Correctly /Yellow/Magenta Cy- an/Black Reset Duplex Unit Correctly Reset Finisher Correctly Reset Fuser Oil Unit Correctly The fuser oil unit is not set cor- Reset Fusing Unit Correctly Reset Magenta Toner Correct- Reset PCU Correctly...
Page 89 Messages/Second messages Reset Toner Cyan The indicated toner cartridge is not set correctly. Reset Toner Magenta The indicated toner cartridge is not set correctly. Reset Toner Yellow The indicated toner cartridge is not set correctly. Reset Transfer Unit Correctly The transfer unit is not set cor- rectly, or is not set.
Page 90 Troubleshooting Messages/Second messages SC XXX-X Power Off On /If Error Reoccur Call Service Staple Cancelled Toner is Almost Empty: Black The printer is almost out of Toner is Almost Empty: Cyan The printer is almost out of Toner is Almost Empty: Ma- genta Toner is Almost Empty: Yel- Waste Toner is Almost Full (E) The waste toner bottle is al-...
Page 91: Printer Does Not Print
Printer Does Not Print Possible Cause Is the power on? Confirm that the cable is securely plugged into the power outlet and the printer. Turn on the power switch. Press { { { { On Line} } } } so the indicator lights. Does the Online indicator stay on? Does the Error indicator...
Page 92 Troubleshooting Possible Cause Is the Data In indicator blinking or lit after starting the print job? Solutions If not blinking or lit, the data is not being sent to the printer. ❖ ❖ ❖ ❖ If the printer is connected to the computer using the in- terface cable Make sure the following printer port settings are correct: •...
Page 93 Possible Cause ❖ ❖ ❖ ❖ Network Connection When you use 1394 Inter- face Unit Type1045 Contact your network administrator. Confirm that the 1394 Interface Unit Type1045 is attached to the computer correctly. Confirm that the IEEE1394 interface cable is connected secure- Restart the computer.
Page 94: Other Printing Problems
Troubleshooting Other Printing Problems Status Black gradation is not natural. Color documents are printed in black and white. Fine dot pattern does not print. Images are cut off, or excess pages are printed. Possible Causes, Descriptions, and Solutions • PCL 5c/PostScript Select "CMY+K"...
Page 95 Status It takes too much time to com- plete the print job. It takes too much time to resume printing. Multiple pages are fed through the printer at once. Possible Causes, Descriptions, and Solutions Photographs and other data intensive pages take a long time for the printer to process, so simply wait when printing such data.
Page 96 Troubleshooting Status Output are not delivered to the selected tray you require. Paper misfeeds occur frequent- Solid areas, lines or text are shiny or glossy when created as a mixture of cyan, magenta, yel- low. Solid lines are printed as broken lines.
Page 97 Status The image is printed in the wrong orientation. The control panel error message stays on after removing the mis- fed paper. The print image is not clear. The print side of the page is a hazy gray. The printed image is different from the image on the compu- ter.
Page 98: Removing Misfed Paper
Troubleshooting Removing Misfed Paper If a paper misfeed occurs, an error message appears indicating the loca- tion of the misfed paper on the panel display. This printer has the auto-re- covery function, by which misfed pa- per is sent to the Standard Tray or Right Cover.
Page 99: Opening And Closing The Duplex Reversal Unit
Opening and Closing the Duplex Reversal Unit There are times when you might have to detach the Duplex Reversal Unit to remove misfed paper. This section describes how to detach the Duplex Reversal Unit. A A A A Push up the lock release button and keep it in place.
Page 100 Troubleshooting A A A A Turn off the power switch and unplug the power cable. B B B B Open the front cover slowly by pulling down from the two areas on the left and right. C C C C Take out the green screwdriver.
Page 101 H H H H Close the Duplex Feed Unit. I I I I Holding the Duplex Feed Unit with both hands, insert it along the rails slowly until it stops. The top and bottom rails are locat- ed in the position shown in the il- lustration.
Page 102: When "Remove Misfeed A:internal Path" Appears
Troubleshooting When "Remove Misfeed A:Internal Path" Appears A A A A Open the right cover. B B B B Move the blue lever up and down to feed the misfed paper, and then pull out the paper slowly. C C C C Close the right cover by pushing the area labeled "PUSH".
Page 103 D D D D Pull out the upper left cover for the printer slowly. E E E E Open the upper left cover. F F F F Turn the blue dial in the direction of the arrow to feed the misfed paper, and pull out the paper slowly.
Page 104: When "Remove Misfeed W: Mailbox" Appears
Troubleshooting I I I I If the Duplex Unit is installed, close the Duplex Reversal Unit. Reference ⇒ p.89 “Opening and Closing the Duplex Reversal Unit” J J J J If the 2 Tray Finisher was in- stalled, reattach the 2 Tray Finish- er to the printer.
Page 105 B B B B Open the top cover for the 2 Tray Finisher, and pull out the misfed paper slowly. C C C C Close the top cover slowly. D D D D Open the front cover for the 2 Tray Finisher.
Page 106: When "Remove Misfeed Y: Paper Tray" Appears
Troubleshooting K K K K Close the front cover for the 2 Tray Finisher. If the error message does not clear even after the misfed paper is re- moved, detach the 2 Tray Finisher from the printer to check for the misfed paper there.
Page 107 B B B B Open the left cover for the Duplex Reversal Unit, and remove the misfed paper. Do not pull the pa- per out by force. If you cannot remove the paper, proceed to step C C C C Push up the lock release button for the Duplex Reversal Unit, and then hold it in place.
Page 108: Removing Jammed Staples
Troubleshooting Removing Jammed Staples When "Add Staples " appears on the panel display, or when the printer does not staple even after it is in- structed to, the staples might be jammed. Add Staples A A A A Open the front cover for the 2 Tray Finisher.
Page 109 F F F F Slant and insert the cartridge (A A A A ), and push in until it clicks into place (B B B B ). G G G G Close the front cover for the 2 Tray Finisher. Removing Jammed Staples ZDJP218J...
Page 110: Adding Staples
Troubleshooting Adding Staples When "Add Staples " appears on the panel display, add a new staple refill. Add Staples A A A A Open the front cover for the 2 Tray Finisher. The stapler is attached to the posi- tion shown in the illustration. B B B B Remove the cartridge by pulling the green knob in the direction of...
Page 111 F F F F Push in until the arrow on the re- fill case lines up with the arrow on the refill case cover. G G G G Push the case cover down until it clicks into place. H H H H Pull out the ribbon used for bun- dling the staples.
Page 112: Removing Punch-Hole Chips
Troubleshooting Removing Punch-hole Chips When "Punch-hole Chips are Full" ap- pears on the panel display, the punch waste box is full. Follow these steps to remove paper chips. Note ❒ Same message appears when the punch waste box is not installed correctly.
Page 113: Appendix
When the Front Cover Does Not Close When "Close Front Cover" appears on the panel display, even if the cover seems to be closed properly, it is not. Close Front Cover When the front cover does not close, confirm that the Transfer Unit is at- tached firmly.
Page 114 Appendix E E E E Close the front cover slowly by pushing the two areas on the left and right. F F F F Plug in the power cable and turn on the power switch. ZDJH041J...
Page 115: Moving And Transporting The Printer
Moving and Transporting the Printer R CAUTION: • When moving the machine, each person should hold the handle, where two are located on opposite sides, and lift slowly. Lifting it carelessly or dropping it may cause an injury. • When you move the printer, remember to unplug the power cord from the wall outlet to avoid a fire or an electric shock.
Page 116 Appendix D D D D Lift the printer and move it horizontally to the place where you want to in- stall it. Important ❒ Be sure to move the printer horizontally. Moving the printer slowly avoiding the toner to scatter. ❒...
Page 117: Consumables
Consumables R CAUTION: • Our products are engineered to meet the highest standards of quality and functionality. When purchasing expendable supplies, we recommend using only those specified by an authorized dealer. ❖ ❖ ❖ ❖ Toner cartridge Toner cartridge Cyan Magenta Yellow Black...
Page 118 Appendix ❖ ❖ ❖ ❖ Other consumables Note ❒ Actual life of consumables depends on the type and size of paper you are using, the contents of your print images, and printing environment condi- tions. All that means that consumables might require replacement sooner than the life indicated.
Page 119: Index
INDEX Adding Staples , 100 Adjusting the Color Registration , 34 Auto Adjust , 34 Manual Adjust , 39 Adjusting the Image Density , 43 Adjusting the Registration of the Trays , 44 Appendix , 103 Bypass Tray Custom Size , 66 Paper Type , 67 Caution , ii Cleaning the DustProof Glass , 33...
Page 120 Remove Misfed Paper Duplex Unit , 96 Finisher , 94 Fusing Unit , 92 Internal Path , 92 Mailbox , 94 Paper Tray , 96 Removing Jammed Staples , 98 Removing Misfed Paper , 88 Removing Misfed Paper into the Duplex Feed Unit , 89 Removing Punch-hole Chips , 102 Replacing Consumables and Maintenance Kit , 1...
Page 121 MEMO...
Page 122 MEMO G060...
Page 124 65760 Eschborn Phone: +49-(0)6196-9060 France RICOH FRANCE S.A. 383, Avenue du Général de Gaulle BP 307-92143 Clamart Cedex Phone: +33-(0)-821-01-74-26 Model number: Aficio AP3800C Printed in The Netherlands G060-6585B Spain RICOH ESPAÑA S.A. Avda. Litoral Mar, 12-14, 08005 Barcelona Phone: +34-(0)93-295-7600...

Ricoh Aficio AP3800C Maintenance Manual

1 Replacing Consumables and Maintenance Kit

2 Cleaning and Adjusting the Printer

3 Paper and Other Media

4 Troubleshooting

5 Appendix

Quick Links

Operating Instructions

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Summary of Contents for Ricoh Aficio AP3800C

Table of Contents