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DataCard CR805 User Manual

Retransfer card printer
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Entrust Datacard™ CR805™ Retransfer Card Printer
User's Guide
September 2017
Part No. 527691-001, Rev. C

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Summary of Contents for DataCard CR805

  • Page 1 Entrust Datacard™ CR805™ Retransfer Card Printer User’s Guide September 2017 Part No. 527691-001, Rev. C...

  • Page 2: Trademark Acknowledgments

    Trademark Acknowledgments Datacard is a registered trademark and service mark of Entrust Datacard Corporation in the United States and other countries. Entrust is a registered trademark and service mark in the United States and other countries.

  • Page 3: Compliance Statements

    Safety The following basic safety tips are given to ensure safe installation, operation, and maintenance of Entrust Datacard™ equipment. • Connect equipment to a grounded power source. Do not defeat or bypass the ground lead. • Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non-slip.

  • Page 4: Regulatory Compliance

    Regulatory Compliance EMC Compliance Notice To ensure compliance of the model RX10 retransfer printer to the radiated emissions requirements for class “A” Information Technology Equipment, be sure to use a shielded Ethernet cable when connecting to your network Notice for USA (FCC Notice) This equipment has been tested and found to comply with the limits for Class A computing devices, pursuant to Part 15 of FCC rules.

  • Page 5: Notice For Europe

    Simplified EU Declaration of Conformity Entrust Datacard Corporation declares that the following radio equipment: MXD, MX6000, MX6100, PB6500, MX2000, MX2100, SP55k, SP35, SP55, CP40, CP60, CP80, SP75, FP65, SR200, SR300, PX10, PX30, EX30, MPR3800, CR500f, MX1100, RX10, and PB1000 is in compliance with the Directive 2014/53/EU.
  • Page 6 Notice for Australia This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Notice for China (Simplified Chinese) 警告 此为 A 级产品，在生活环境中， 该产品可能会造成无线电干扰。...
  • Page 7 Wash hands after handling. Entrust Datacard believes that its products are not harmful when used as designed. However, the above warning is made in compliance with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986, which requires warning labels on products that may contain elements that the State of California considers harmful.
  • Page 8 viii...

  • Page 9: Revision Log

    Revision Log CR805 Retransfer Card Printer User’s Guide Revision Date Description of Changes May 2016 Beta release of this document. November 2016 First release of this document. August 2017 Added new cleaning procedures and laminator support. September 2017 Added multi-hopper support.

  • Page 11: Table Of Contents

    About the CR805 Retransfer Card Printer ........
  • Page 12 Replace the Ink Ribbon............34 Replace the Cleaning Sleeve .
  • Page 13 Messages and Conditions ............79 Messages on the Printer LCD .
  • Page 14 234: K1 transport card jam ..........94 235: K2 transport card jam .
  • Page 15 Driver-Only Messages ............104 500: The printer is not available .

  • Page 17: Chapter 1: Introduction

    Chapter 1: Introduction About This Manual This manual provides user information for the Entrust Datacard™ CR805™ Retransfer Card Printer. The manual includes: An overview of printer components and options, and a description of the system label.  How to use the printer, including how to power the printer on and off, how to use the front ...
  • Page 18 Introduction...

  • Page 19: Chapter 2: About The Printer

    Chapter 2: About the Printer About the CR805 Retransfer Card Printer The CR805 Retransfer Card Printer uses retransfer technology to produce high-quality, over-the- edge printing on a variety of PVC and non-PVC card materials. The retransfer process provides a reliable print quality on card surfaces that have minor variations, such as those due to smart chips or RFID antennas embedded in the card.

  • Page 20: The Front And Right Side Of The Printer

    The Front and Right Side of the Printer Single Hopper Printer Printer Access Door Input Hopper Access Door Lock Access Door Output Handle Hopper Input Hopper Front Panel Lock Input Hopper The input hopper holds cards for printing. The hopper holds up to 125 cards (0.030 in.

  • Page 21: Printer With Optional Multi-Hopper

    SDK with your application. Refer to the Windows XPS Driver Software Development Kit Programmer’s Reference Guide for more information. Sending a command to open the lock opens all locks on the printer and on any attached component. CR805 Retransfer Card Printer User’s Guide...
  • Page 22 Lock Bar Release The release button (B1) releases the lock bars in front of the Button (B1) input hopper cartridges. Slide the button to the left to release the bars. You must have unlocked the multi-hopper using the key or a software command before the lock bars can be released.

  • Page 23: Multi-Hopper Cartridge

    The label retainer allows you to insert a paper label inside the cartridge door. Use a label to identify the cartridge number or the type of cards loaded in each cartridge. Use a flathead screwdriver to open the label retainer door. CR805 Retransfer Card Printer User’s Guide...

  • Page 24: The Left Side Of The Printer

    The Left Side of the Printer Cable Lock Power Receptacle Connection Smart Card/Bar Code Reader USB Connection Data Port Network Connection Connection Power Connection The power connection provides a plug-in connector for the printer power supply. Cable Lock Receptacle The receptacle allows you to insert the security plate before attaching the optional cable lock.

  • Page 25: The Back Of The Printer

    The fan provides ventilation in the printer to cool the card after the retransfer process. The fan contains a filter that helps prevent contaminants from entering the printer. Refer to “Clean and Replace the Fan Filter” page 56 more information. CR805 Retransfer Card Printer User’s Guide...

  • Page 26: Inside The Printer

    Vertical Transport The vertical transport area houses the magnetic stripe unit and the smart card reader. Some CR805 printers also may include an optional bar code reader that reads and verifies the bar code on specialized pre-serialized cards.
  • Page 27 The printhead prints the card data on the retransfer film using the ink ribbon. Cleaning Spindle (C3) The cleaning spindle (C3) holds the replaceable cleaning sleeve, which removes dust and other particles from cards to maintain print quality. CR805 Retransfer Card Printer User’s Guide...

  • Page 28: Printer Configuration Label

    Retransfer Station The retransfer station houses the heated roller that bonds the retransfer film containing the printed image to the surface of the card. Reject Tray (RT1) The reject tray (RT1) holds unfinished cards or cards that were not processed properly. Empty the reject tray regularly.
  • Page 29 Smart Card option Bar Code Scanner B2=Bar Code Scanner blank=No Bar Code Scanner Locks L1= H1 Lock blank=No locks CR805 Retransfer Card Printer User’s Guide...

  • Page 30: Multi-Hopper Configuration Label

    Multi-Hopper Configuration Label The multi-hopper configuration label is located on the back of the multi-hopper. After the multi- hopper is attached to the printer, a second label should be added on the inside of the printer access door, next to the printer configuration label. Multi-Hopper Configuration Label Printer Configuration Label...
  • Page 31 Option Configuration Code Hopper Cassette Type C1=6 125-Card Removable Input Hoppers Printer Type N1=CR805, CR825, or CE875 Locks L1=Multi-Hopper Lock blank=No lock CR805 Retransfer Card Printer User’s Guide...
  • Page 32 About the Printer...

  • Page 33: Chapter 3: Using The Printer

    This chapter describes how to perform the basic tasks required to operate the printer. Printer Overview The CR805 card printer is used with other equipment and software to create a card personalization system. The system produces cards for a specific purpose, and the cards must meet defined requirements.

  • Page 34: Tasks And Users

    Tasks and Users Typical roles in a card personalization system include: The operator, who makes cards, loads supplies, and handles minor problems such as card  jams. The system administrator, who sets up the card printer and other hardware, sets up card ...

  • Page 35: Use The Front Panel

    When you use the arrow keys to view the printer IP address, only the IPv4 address displays. To see the IPv6 addresses available to the printer, you must use the LCD Status menu. Refer to “Retrieve an IPv6 Address” page CR805 Retransfer Card Printer User’s Guide...

  • Page 36: User Button And Light

    User Button and Light The printer’s U button displays with a border of light that indicates the system status. Use the button to: Suspend the printer—press the U button when the LCD panel displays Ready.  Clear a message (recover from an error)—press the U button once.

  • Page 37: Ribbon Light

    Insert a card to continue printing. A scheduled printer cleaning is due.  Insert a cleaning card now, or set aside time to run a cleaning card. Blinking green There is a card problem in an attached component. CR805 Retransfer Card Printer User’s Guide...

  • Page 38: Use The Lcd Panel Menus

    Use the LCD Panel Menus The LCD panel shows the printer’s menu system and displays messages and conditions. For a list of error messages and recovery information, refer to “Respond to Messages” page Using the Printer...

  • Page 39: Retrieve The Printer's Network Ip Address

    Use the LCD menu system Status menu.  The printer supports both IPv4 and IPv6 addressing. Because an IPv6 address is much longer than an IPv4 address, the LCD displays the two types of addresses differently. CR805 Retransfer Card Printer User’s Guide...

  • Page 40: Retrieve An Ipv4 Address

    Retrieve an IPv4 Address Do the following to display an IPv4 address using the Status menu. You also can display the subnet mask, gateway address, and MAC address, if necessary. Begin with the printer power connected, and the printer connected to the network. Press the P button (if needed) to power on the printer.

  • Page 41: Retrieve An Ipv6 Address

    IP addresses. Manual IPv6 Address: The printer has a designated IPv6 address on a specified subnet. The  address does not change without manual intervention. This is similar to an IPv4 static IP address. CR805 Retransfer Card Printer User’s Guide...
  • Page 42 The method used is enabled or disabled using the LCD Configuration menu. Refer to the printer’s Installation and Administrator’s Guide for more information about enabling IPv6. To display an IPv6 address using the Status menu, do the following. Begin with the printer power connected, and the printer connected to the network. Press the P button (if needed) to power on the printer.
  • Page 43 Record the address. Press the down arrow key until Exit displays on line 2. Press E . Then, press the U button to return the printer to Ready. The U button glows NTER green. CR805 Retransfer Card Printer User’s Guide...

  • Page 44: Print A Test Card

    Print a Test Card The printer includes a test card that prints without using a driver or other source of card data. Use it to verify that the printer is printing correctly. Make sure that cards are in the input hopper and all supplies are loaded before you begin.

  • Page 45: Select A Card Stock

    2, and then press E to select the card stock NTER loaded in the input hopper. Press the down arrow until the card stock displays, and then press E to save your selection. NTER CR805 Retransfer Card Printer User’s Guide...

  • Page 46: Select A Color Mode

    Select a Color Mode You can use the front panel menus to select the color mode that best defines the color printing requirements for your site. The color modes are calibrated and installed in the printer during manufacturing. You also can select the color mode using Printer Manager. Refer to the printer’s Installation and Administrator’s Guide for more information about the color modes available.

  • Page 47: Load And Replace Supplies

    Unlock the input hopper lock, if necessary, and open the input hopper door. Load the cards into the input hopper. The hopper can hold up to 125 cards. Close and lock the input hopper, if necessary. CR805 Retransfer Card Printer User’s Guide...

  • Page 48: Use The Exception Slot

    Use the Exception Slot The exception slot allows you to insert a single card, such as a different card type than those loaded in the input hopper. The input hopper does not have to be opened to insert a card through the exception slot.
  • Page 49 If any of the locks are left in the unlock position, the printer issues an error. You must unlock and re-lock all locks to clear the error and place the printer in Ready status. CR805 Retransfer Card Printer User’s Guide...

  • Page 50: Use The Multi-Hopper Exception Slide

    Use the Multi-Hopper Exception Slide Use the exception slide to insert a single card into the printer without unlocking the multi-hopper or opening a hopper cartridge. Pull the exception slide out from the multi-hopper. Insert the card into the exception slide tray.
  • Page 51 Remove the new ink ribbon from its package. Hold the ribbon cores and pull them up from the package base. The package also includes a new cleaning sleeve. Refer to “Replace the Cleaning Sleeve” page CR805 Retransfer Card Printer User’s Guide...
  • Page 52 Install the ink ribbon. Slide the blue supply spool onto the cartridge until it clicks into place. The supply roll can go on only one way and fits only on the correct side of the cartridge. Route the ink ribbon around the rollers on the cartridge.

  • Page 53: Replace The Cleaning Sleeve

    48 for complete information about the cleaning process. Load the new cleaning sleeve. Slide the new cleaning sleeve onto the cleaning spindle. Cleaning Sleeve Cleaning Spindle Remove the protective wrapper from the cleaning sleeve. CR805 Retransfer Card Printer User’s Guide...
  • Page 54 Replace the cleaning spindle in the C3 slot in the printer. Replace the ink ribbon cartridge in the printer. Close the printer access door and lock the printer, if necessary. Using the Printer...

  • Page 55: Replace The Retransfer Film

    Follow your site’s guidelines to properly discard the used retransfer film. Remove the new roll of retransfer film from its package. Hold the film cores and pull them up from the package base. CR805 Retransfer Card Printer User’s Guide...
  • Page 56 Install the retransfer film. Slide the yellow supply spool onto the cartridge until it clicks into place. The supply roll can go on only one way and fits only on the correct side of the cartridge. Route the film around the rollers on the cartridge.
  • Page 57 Replace the retransfer film cartridge in the printer. Close the printer access door and lock the printer, if necessary. CR805 Retransfer Card Printer User’s Guide...
  • Page 58 Using the Printer...

  • Page 59: Chapter 4: Print Cards

    Print a test card directly from the printer. Refer to “Print a Test Card” page  Print a driver sample card. Refer to “Print a Driver Sample Card” in your printer’s Driver  Guide. CR805 Retransfer Card Printer User’s Guide...

  • Page 60: Print Cards From Id Software

    Print Cards from ID Software Do the following to print cards from ID software. Refer to your application’s documentation for detailed instructions about how to set up a card design and enter the card data. Select a template or design for the card. Enter the data for the card.
  • Page 61 Click Page Setup and select ISO ID-1 Retransfer as the paper size, or set the paper size to 2.23 x 3.51 in. Set the margins to 0 (zero). Select an orientation—either Portrait or Landscape. CR805 Retransfer Card Printer User’s Guide...
  • Page 62 Create the card design: Add graphics, such as a company logo or background. Add a photo. Add text information, such as name, address, or employee number. For information about additional card features, refer to “Elements of Card Design” in your printer’s Installation and Administrator’s Guide.

  • Page 63: Chapter 5: System Maintenance

    Empty the Printer Reject Tray page 55  Clean and Replace the Fan Filter page 56  If your printer system includes the optional laminator, refer to “Clean the Laminator” page A-12 for information about cleaning the laminator. CR805 Retransfer Card Printer User’s Guide...

  • Page 64: Clean The Printer

    Clean the Printer The cleaning sleeve removes dust and particles from cards before they enter the printer. However, you also need to clean the inside of the printer on a regular schedule to maintain print quality. The cleaning cards remove debris from the inside of the printer and from the hopper rollers.

  • Page 65: Clean The Printhead Cam Rollers

    Ink Ribbon Cartridge Guidepost Printhead Cam Rollers Move the cleaning card up and down along the rollers to remove any debris found on the rollers. Continue with “Clean the Inside of the Printer” page CR805 Retransfer Card Printer User’s Guide...

  • Page 66: Clean The Inside Of The Printer

    Clean the Inside of the Printer Use the following procedure to clean the inside of the printer using either the sticky cleaning card or the isopropanol-coated cleaning card. Do this procedure after you have cleaned the printhead cam rollers using the sticky cleaning card. Power on the printer, if necessary.
  • Page 67 Cleaning Card displays on line 2 of the LCD panel. Press to enter the Cleaning Card menu. NTER Start displays on line 2 of the LCD panel. Press E NTER start the cleaning process. CR805 Retransfer Card Printer User’s Guide...
  • Page 68 Insert cleaning card displays on the LCD panel. Press the button to start the cleaning cycle. The printer moves the card through the printer several times. If the vertical option is installed, the card moves into the vertical area and cleans the rollers located there. At the end of the cleaning cycle, the cleaning card does the following: A double-sided, sticky cleaning card can stick between the printer rollers and the ...

  • Page 69: Clean The Printhead

    Do the following to clean the printhead: Power off the printer. Unlock the printer, if necessary, and open the printer access door. Remove the ink ribbon and retransfer film cartridges. Open and remove a cleaning swab from its package. CR805 Retransfer Card Printer User’s Guide...
  • Page 70 Using gentle pressure, move the cleaning swab back and forth along the full length of the printhead edge until it is completely clean. Replace the print ribbon and retransfer film cartridges. Close the printer access door and lock the printer, if necessary.

  • Page 71: Empty The Printer Reject Tray

    Note: If your system includes a laminator, the printer reject tray is not used. Cards are placed in the laminator reject tray. Refer to “Empty the Laminator Reject Tray” page A-11. CR805 Retransfer Card Printer User’s Guide...

  • Page 72: Clean And Replace The Fan Filter

    Clean and Replace the Fan Filter The rear door fan provides ventilation to the interior of the printer and helps to cool the card after the retransfer process. The fan contains a filter that helps prevent contaminants from entering the printer. Clean the filter regularly, and replace it yearly, to make sure that the printer continues to operate properly.

  • Page 73: Chapter 6: Troubleshooting

    Laminator Troubleshooting page 71  Printer Card Jams page 74  Repair a Broken Ink Ribbon or Retransfer Film page 77  Messages and Conditions page 79  Respond to Messages page 84  CR805 Retransfer Card Printer User’s Guide...

  • Page 74: Locate A Problem Within The Card Production System

    Locate a Problem Within the Card Production System For typical components of the system, refer to “Printer Overview” page 17. If any one of the following components does not work properly, printing cards can be affected. The XPS Card Printer Driver ...

  • Page 75: Locate A Problem With Basic Printer Functions

    If the sample card does not print, the printer and driver have a communication problem.  Determine the cause of the problem and try the sample card again. If you are not using the Card Printer Driver, ask your service provider or software provider for assistance. CR805 Retransfer Card Printer User’s Guide...

  • Page 76: Installation Problems

    Print a card using your card production software. If the card prints, your software is working successfully with the printer. Troubleshoot the  card design, if necessary. If the card does not print, check the following:  Is the correct printer selected in the Print Setup or Print dialog box of the ...

  • Page 77: Usb Installation Troubleshooting

    Hibernation on a laptop requires several moments to  enable USB communication. Unplug the USB printer port and then connect it again. Replace the PC port or the PC. Contact your PC or port  vendor if you need assistance. CR805 Retransfer Card Printer User’s Guide...

  • Page 78: Network Installation Troubleshooting

    Network Installation Troubleshooting Problem Solution The network cable is Reconnect the data cable to the network port and the printer. loose. Restart the printer. The Status page of Follow your network troubleshooting procedures to isolate Printer Properties shows and test each component of the computer-to-printer the printer is not communication link.

  • Page 79: The Card Printer Driver Does Not Detect The Network-Connected Printer

    Message 500 displays Make sure that both ends of the data cable are connected. after you send a card to Replace a defective USB cable if needed. print. CR805 Retransfer Card Printer User’s Guide...

  • Page 80: Driver Status Or Windows Print Queue Does Not Provide Expected Data

    Driver status or Windows print queue does not provide expected data Problem Solution The Card Printer Driver Enable bidirectional support must be selected on the Printer sample card or magnetic Properties > Ports tab to allow printing from the Card Printer stripe test cards do not Driver.

  • Page 81: Printer Messages Do Not Display On The Pc

    Domain Changes dialog box and click OK. Note: If your computer is part of a corporate domain, you may not be allowed to change the computer name. Contact your network administrator for more information. CR805 Retransfer Card Printer User’s Guide...

  • Page 82: Card Appearance

    Card Appearance Card appearance problems can be caused by many different factors. Click the link below that best describes the card appearance issue on the printed card. Something did not print  Printing includes unexpected data page 67  The color printing has flaws page 68 ...

  • Page 83: Printing Includes Unexpected Data

    Consider creating a template for document is created. cards that opens at the correct page size. Setting the page size after creating the document can cause errors. CR805 Retransfer Card Printer User’s Guide...

  • Page 84: The Color Printing Has Flaws

    The color printing has flaws Problem Probable Cause Solution One or more lines appear The printhead is dirty or Clean the printhead. Refer to “Clean the on the card. damaged. Printhead” page One color panel is not The ink ribbon or Contact your service provider to adjust the aligned correctly with retransfer film is slipping.

  • Page 85: Magnetic Stripe Troubleshooting

    Change the data to be allowed by the magnetic encoded, and resend the print job. Refer to “Magnetic Stripe stripe format selected for Design” in the printer’s Installation and Administrator’s Guide the track. for more information. CR805 Retransfer Card Printer User’s Guide...
  • Page 86 Problem Solution The magnetic stripe data Review the encoding format setting for the tracks in Printer was sent in an encoding Manager. Refer to “MagStripeGeneral” in the printer’s format not supported by Installation and Administrator’s Guide for more information. the track. Make sure that the application is using the selected encoding format for the track.

  • Page 87: Laminator Troubleshooting

    There are repeating The heated roller is dirty. Clean the laminator. Refer to “Clean the marks on the patch. Laminator” page A-12. If the problem continues to occur, contact your service provider. CR805 Retransfer Card Printer User’s Guide...
  • Page 88 Problem Probable Cause Solution The patch doesn’t adhere The overlay is wound Process another card to allow the overlay to the trailing edge of the incorrectly on the take- material to reset itself. If it doesn’t, remove card. up spool. the cartridge and turn the take-up spool clockwise several turns.

  • Page 89: Advanced Troubleshooting Tools

    Printer Manager provides access to card design settings and additional troubleshooting tools. Printer Manager also allows you to perform advanced troubleshooting with the guidance of your service provider. Refer to the “Printer Manager” section in the printer’s Installation and Administrator’s Guide for more information. CR805 Retransfer Card Printer User’s Guide...

  • Page 90: Printer Card Jams

    Printer Card Jams A card jam occurs when the card does not reach the proper position for the next action, such as printing or ejecting the card. The error condition that displays on the LCD helps you identify the location of the card jam. If your system includes the optional laminator, refer to “Clear a Laminator Card Jam”...

  • Page 91: Clear A Card Jam In The K2 Vertical Transport

    Remove the card through the rear access door. Close the rear access door. Close the printer access door and lock the printer. Press the U button on the printer to clear the message. CR805 Retransfer Card Printer User’s Guide...

  • Page 92: Clear A Card Jam In The Flipper Module

    Clear a Card Jam in the Flipper Module Do the following if message 236: “Flipper module rotate error” displays. Unlock the printer, if necessary, and open the printer access door. Press the K3 rear access door release to open the rear access door.

  • Page 93: Repair A Broken Ink Ribbon Or Retransfer Film

    Turn the take-up spool until the mended portion is wound onto the spool two or three turns. Make sure that the ink ribbon or retransfer film is routed as shown on the cartridge and that there are no wrinkles in the supply. CR805 Retransfer Card Printer User’s Guide...
  • Page 94 Remove any slack in the ink ribbon or retransfer film. Reinstall the cartridge into the printer until it clicks into position. Close the printer access door and lock the printer. Troubleshooting...

  • Page 95: Messages And Conditions

    Printer problem Amber Flash Critical problem Amber Flash Amber Flash Amber Flash Magstripe data error Amber Flash Magstripe data not found Amber Flash Magstripe read data error Amber Flash Magstripe read no data Amber Flash CR805 Retransfer Card Printer User’s Guide...
  • Page 96 LCD Message User Light Supply Light Card Light Card not picked Amber Flash Card hopper empty Amber Flash Close cover to continue Amber Flash Cover opened during job Amber Flash Magstripe not available Amber Flash Reader not available Amber Flash User paused the printer Amber Flash Magstripe format problem...
  • Page 97 Amber Flash RT1 reject tray full Amber Flash Card lost Amber Flash Configuration error Green Flash Multi-hopper error Green Flash Green Flash Green Flash Multi-hopper card jam Green Flash Multi-hopper pick error Green Flash CR805 Retransfer Card Printer User’s Guide...

  • Page 98: Laminator Messages

    Laminator Messages Laminator LCD Message User Light Supply Light Card Light Light Laminator not available Green Flash Laminator error critical Green Flash Green Flash Green Flash Red Flash Laminator entry card Green Flash Red Flash problem L1 area card problem Green Flash Red Flash L2 area card problem...

  • Page 99: Messages From The Card Printer Driver On The Pc

    The Card Printer Driver also can issue messages. Refer to “Driver-Only Messages”  page 104 “Driver SDK Messages” page 106 for a list of these messages. CR805 Retransfer Card Printer User’s Guide...

  • Page 100: Messages From Printer Manager

    Messages from Printer Manager Printer Manager issues messages that display in the browser window. Follow the instructions in the message to continue working with the printer. Refer to “Printer Manager” in your printer’s Installation and Administrator’s Guide. Other Messages The card production application you use also may issue messages. ...

  • Page 101: Printer Messages

    The printer had a serious error. The card will be canceled. Press the printer P button to power off the printer. OWER Request service. The system must remain powered off. Click OK on the PC to clear the message. CR805 Retransfer Card Printer User’s Guide...

  • Page 102: 105: Magstripe Data Error

    105: Magstripe data error The printer failed to verify that the correct magnetic stripe data was written on the card. Make sure that you are using magnetic stripe cards that match the printer settings. Make sure that the cards are placed in the printer correctly. Press the U button on the printer to clear the message and send the card to print again.

  • Page 103: 108: Magstripe Read No Data

    The printer did not detect cards in the input hopper. Add cards to the input hopper. Press the U button on the printer to clear the message. On the PC, click Retry, or click Cancel to cancel the card. CR805 Retransfer Card Printer User’s Guide...

  • Page 104: 113: Close Cover To Continue

    113: Close cover to continue The cover is open or the print ribbon cartridge is missing. Confirm that the print ribbon cartridge is installed and then close the cover. Press the U button on the printer to clear the message. On the PC, click Retry, or click Cancel to cancel the card.

  • Page 105: 116: Magstripe Not Available

    If the user pressed the button for several seconds, the card has been canceled.  If this message occurs often, ask your system administrator to set the button sensitivity to a  lower value. CR805 Retransfer Card Printer User’s Guide...

  • Page 106: 122: Magstripe Format Problem

    122: Magstripe format problem The magnetic stripe data sent does not match the format set in the printer. The card will be canceled. Press the U button on the printer, or click OK on the PC, to clear the message. 149: Option not installed The printer does not support the personalization being requested for the card.

  • Page 107: 153: Insert Same Card Side 2 Up

    Insert a new card in the printer with side 1 facing up. If the card is not immediately picked, press the printer’s U button or click OK. Click Cancel on the PC if you want to cancel the card. CR805 Retransfer Card Printer User’s Guide...

  • Page 108: 171: Insert Same Card Side 1 Up

    171: Insert same card side 1 up Take the card from the printer and turn it over end to end so side 1 is facing up. Insert the card in the printer. If the card is not immediately picked, press the printer’s User button or click OK. Click Cancel on the PC if you want to cancel the card.

  • Page 109: 176: C2 Supply Type Error

    The C2 retransfer heated roller has encountered a critical error. The card will be canceled. Press the printer P button to power off the system. OWER Request service. The system must remain powered off. Click OK on the PC to clear the message. CR805 Retransfer Card Printer User’s Guide...

  • Page 110: 232: Retransfer Debow Error

    232: Retransfer debow error The printer has encountered an error in the retransfer debow area. The card will be canceled. Press the U button to move the card into the reject tray and clear the error. If the error occurs again, open the printer access door and look for a card in the debow area. Turn the K1 manual advance knob to move the card out of the printer.

  • Page 111: 235: K2 Transport Card Jam

    On the PC, click OK, or click Cancel to cancel the card. & T INTS Refer to “Replace the Ink Ribbon” page 34 for more information. CR805 Retransfer Card Printer User’s Guide...

  • Page 112: 238: C1 Supply Not Identified

    238: C1 supply not identified The printer cannot use the C1 ink ribbon installed. Use a supply designed for this printer. Press the U button on the printer to clear the message. On the PC, click Cancel. 239: C1 supply not supported The printer model cannot use the C1 ink ribbon installed.

  • Page 113: 242: Rt1 Reject Tray Full

    276: Multi-hopper card jam The multi-hopper did not move a card into the printer. Press the U button to clear the error. If a card was jammed, it is moved to the reject tray. CR805 Retransfer Card Printer User’s Guide...

  • Page 114: 277: Multi-Hopper Pick Error

    277: Multi-hopper pick error The multi-hopper did not pick a card from the input hopper cartridge. Unlock the multi-hopper. Remove each cartridge and make sure that cards are loaded properly. Make sure that the cartridges are installed correctly. Check the exception slide. Lock the multi-hopper.

  • Page 115: 198: L1 Area Card Problem

    Open the laminator and remove the L1 cartridge. Reposition, repair, or replace the supply and advance the repaired area one full turn. Replace the cartridge and close the laminator. On the PC, click Retry, or click Cancel to cancel the card. CR805 Retransfer Card Printer User’s Guide...

  • Page 116: 202: L1 Supply Out Or Missing

    202: L1 supply out or missing The laminator does not have usable supplies. Open the laminator. Replace the supply. Close the laminator. On the PC, click OK, or click Cancel to cancel the card. 203: L1 supply type problem The laminator cannot use the supply installed. Use supplies designed for this laminator.

  • Page 117: 207: L2 Supply Out Or Missing

    The laminator has encountered a critical error. The card will be canceled. Press the printer P button to power off the system. OWER Request service. The system must remain powered off. On the PC, click OK to clear the message. CR805 Retransfer Card Printer User’s Guide...

  • Page 118: 213: L1 Heater Sensor Problem

    213: L1 heater sensor problem The laminator has encountered a critical error. The card will be canceled. Press the printer P button to power off the system. OWER Request service. The system must remain powered off. On the PC, click OK to clear the message. 214: L2 heater sensor problem The laminator has encountered a critical error.

  • Page 119: 218: Impresser Problem

    Update both the printer and component to the latest firmware versions. 223: Laminator system mismatch The printer and laminator are not compatible. The laminator is not supported by your printer model. Contact your service provider for the correct laminator model. CR805 Retransfer Card Printer User’s Guide...

  • Page 120: Driver-Only Messages

    Driver-Only Messages The following messages are issued by the Card Printer Driver and display on the PC that sent the card print job. These messages do not display on the printer LCD panel. 500: The printer is not available The computer cannot communicate with the printer. To complete the current card: Make sure that the printer is powered on and in the Ready state.

  • Page 121: 505: Usb Communication Issue

    510: The printer is unlocked The printer must be locked to resume printing. Make sure that all access doors are closed securely and locked. Click OK to clear the message, or click Cancel to cancel the card. CR805 Retransfer Card Printer User’s Guide...

  • Page 122: Driver Sdk Messages

    Driver SDK Messages The following messages are issued when you use an application with the Card Printer Driver Software Development Kit (SDK) to define your card printing. These messages display at the computer that sent the job and are available to the application through the driver API. In addition, printer errors display on the printer LCD panel, at the computer that sent the job, and are available to the application through the driver API (refer to “Messages and Conditions”...

  • Page 123: Appendix A: Clm Laminator

    About the Laminator System A laminator system consists of a CR805 card printer and a CLM laminator. The system can print cards and apply an overlay material on the front and back of the card for increased durability and security.

  • Page 124: Outside The Laminator

    Outside the Laminator Use the following information to become familiar with the laminator. Laminator Back and Left Side Printer Mounting Card Entry Pins Area Printer Laminator Status Mounting Pin Light Reject Tray Printer Mounting Lock Laminator Power Connection Printer Mounting Pins The pins align the printer with the laminator.

  • Page 125: Laminator Status Light

    The access door provides access to the laminator supplies. Laminator Access Door The lock provides secure access to the laminator. Lock Impresser The optional impresser is located inside the laminator just before the card exit slot. CR805 Retransfer Card Printer User’s Guide...

  • Page 126: Inside The Laminator

    Inside the Laminator The CLM laminator has one standard laminator, in the L1 position, with an optional second laminator in the L2 position. The laminators apply a patch overlay material to the card. The patch overlay is a die-cut polyester shape designed to fit standard ISO ID-1 size card stock. Both laminators can apply the overlay.

  • Page 127: Laminator Configuration Label

    Additional labels may be attached to indicate options installed by the dealer or sales group after the laminator was manufactured. Option Configuration Code Laminator L3=Rubber roller in L1 Laminator L4=Rubber roller in L1 and L2 Laminators Locks K1=Mechanical Locks K2=Electronic/Mechanical Locks blank=No Lock Other Options P1=Impresser CR805 Retransfer Card Printer User’s Guide...

  • Page 128: Laminator Setup

    Laminator Setup The laminating system applies a patch overlay to the card to provide additional protection against wear. Laminator Overlay Materials The L1 and L2 laminators each can apply a patch overlay, which is a die-cut polyester shape. Patch Overlay Patch overlays have a registration mark that is used by the laminator to align the patch with the beginning of the card.
  • Page 129 If you use a custom holographic overlay, make sure that you know the location of important card features, such as photos and logos. Do not place holographic images where they interfere with the appearance of photos or machine-readable features. CR805 Retransfer Card Printer User’s Guide...

  • Page 130: Load Laminator Overlay Material

    Load Laminator Overlay Material Load the overlay material in one laminator cartridge at a time. The L1 (green) and L2 (orange) cartridges fit only in their assigned locations inside the laminator. They are not interchangeable. Unlock and open the laminator access door. Remove the L1 (green) laminator cartridge from the printer.
  • Page 131 Replace the loaded laminator cartridge in the printer. Remove the L2 (orange) cartridge, if installed, from the laminator. Repeat steps 3 through 7 to load the overlay onto the L2 cartridge. Close and lock the laminator access door. CR805 Retransfer Card Printer User’s Guide...

  • Page 132: Card Design

    Card Design Set up your card design using your card production software or another application, such as Microsoft Word. You can specify your lamination preferences using the Card Printer Driver. Your card production software also may provide lamination settings. The Card Printer Driver allows you to specify both printer and lamination preferences. Refer to your printer’s Driver Guide for complete information about setting up printing preferences and lamination options.

  • Page 133: Empty The Laminator Reject Tray

    Remove the L1 and L2 (if installed) laminator cartridges. Turn the manual advance knobs inside of the laminator until the card is accessible. Remove the card. Replace the laminator cartridges. Close and lock the laminator access door. CR805 Retransfer Card Printer User’s Guide A-11...

  • Page 134: Clean The Laminator

    Clean the Laminator Clean the laminator when at least one laminator cartridge is loaded with holographic overlay material and any of the following are true: Particles appear on the laminated cards.  Particles are visible inside the laminator.  For examples of problems that require laminator cleaning, refer to “Laminator Troubleshooting”...
  • Page 135 Maintenance menu. Cleaning Card displays on line 2 of the LCD panel. Press to enter the Cleaning Card menu. NTER Printer displays on line 2 of the LCD panel. Press the down arrow. CR805 Retransfer Card Printer User’s Guide A-13...
  • Page 136 Laminator displays on line 2. Press E NTER Start displays on line 2 of the LCD panel. Press E to start NTER the cleaning process. Insert cleaning card displays on the LCD panel. Press the button to start the cleaning cycle. The laminator pulls the cleaning card from the card exit slot into the laminator and moves it back and forth through the L1 and L2 cartridge areas, the card entry area, and the exit rollers several times.

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