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Additional Information
Problem
I extended the service period,
but the Terminal ID is not
displayed on the Home
screen.
The service period has not
been extended even though a
service period extension was
performed.
If a message from the KX-VC Series NAT Traversal Service is
displayed
Message
Failed Registration Key
code authentication.
Unable to connect to
network. (XXXX XXXX)
Note
•
An error code
(containing
alphanumeric
characters) is
displayed in "XXXX
XXXX".
220
User Manual
•
You did not restart the unit after registering on the KX-VC Series NAT
Traversal Service registration page. Restarting the unit is necessary to
apply the registration information.
→
Turn off power to the unit, and then turn it back on to restart the unit.
•
You did not restart the unit after registering on the KX-VC Series NAT
Traversal Service registration page. Restarting the unit is necessary to
apply the registration information.
→
Turn off power to the unit, and then turn it back on to restart the unit.
•
You are trying to register an invalid Registration Key.
→
Recheck the information of the Registration Key that was issued
(Page 167), then repeat the registration (Page 158).
•
The router or the LAN cable is not connected correctly to the unit, and
therefore you cannot make a video conference call. The following table
explains the error codes:
Error Code
10000001
01000003
01000006
01000007
05000008
05000009
→
Check that the router and/or LAN cable are correctly connected to the
unit. (Directly connect the router to the unit and check operation. Also
try replacing the LAN cable, and then check operation.) If the devices
are connected correctly, the router's settings may be incorrect, or the
unit may be malfunctioning. Contact your dealer.
Note
•
When transmission between the unit and the router is interrupted
because the LAN cable is connected incorrectly, it may take up to
10 minutes before the Terminal ID is displayed and video
conference calls can be made after reconnecting the LAN cable.
Cause and Solution
Cause and Solution
Explanation
Registration to the gate keeper failed.
The DHCP lease expired.
There was a change due to an extension
of the DHCP lease.
The DHCP network information is invalid.
Registration to the SIP server failed.
TCP connection was lost in NAT
Traversal Mode.
Document Version 2018-01
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