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Additional Information
Problem
Cannot connect with another
party.
206
User Manual
•
The LAN cable for LAN1 or LAN2 (KX-VC1600/KX-VC2000) is not
connected properly.
→
Check that it is connected to the unit properly (Page 23). Perform a
network test by entering the IP address of the other party, and then
confirm the connection to the other party (Page 134).
•
The routing information is incorrect.
→
Confirm your network and routing settings, and then contact your
administrator.
•
The maximum bandwidth setting is incorrect.
→
If you are trying to connect to a non-Panasonic video conference
system, a connection might not be possible depending on either your
or the other party's bandwidth settings. Either check your settings and
change them, or have the other party do the same (Page 122).
•
The call type setting is incorrect.
→
Set the call type setting so that it is the same as the other party's
(Page 143).
•
The SIP settings are incorrect.
→
Check the SIP settings (Page 144). After you check the SIP settings, if
you still cannot connect to the other party, contact your network
administrator.
•
The ID and password for digest authentication are incorrect.
→
Check that the values specified for "Authentication ID" and
"Authentication Password" are correct (Page 144).
•
The "SIP Transport Protocol" setting is different from the other
party's.
→
Set the "SIP Transport Protocol" setting so that it is the same as the
other party's (Page 144).
•
The local site selection is incorrect.
→
Confirm the local site. Select the local site that is appropriate for your
usage environment (Page 113).
•
The IP address is not entered correctly.
→
Confirm that the other party's IP address is correctly entered.
•
The SIP URI (or SIP user name), H.323 extension, or H.323 name is
not entered correctly.
→
Check whether the SIP URI (or SIP user name), H.323 extension, or H.
323 name of the other party is entered correctly or whether it conforms
to the relevant standard.
•
The MCU's conference room number@IP address is not entered
correctly.
→
Check whether the conference room number and IP address of the
MCU is entered correctly.
Cause and Solution
Document Version 2018-01
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