Ford Mustang 2017 Owner's Manual page 274

Issue
Possible device malfunc-
tion.
I am having
trouble
connecting my
device.
The device has a lock
screen enabled.
The device's USB
connection is set incor-
rectly, as charge only
The system
does not recog-
nize my device This is a device limitation.
when I start my
vehicle.
This is a device-
Bluetooth audio
dependent feature.
does not
The device is not
stream.
connected.
Your music files may not
contain the correct artist,
song title, album or genre
information.
The system
does not recog-
The file may be
nize music that
corrupted.
is on my device.
The song may have
copyright protection that
does not allow it to play.
Mustang (CZG, CZY) Vehicles Built From: 02-05-2016, HR3J 19A321 AKA enGBR, First Printing
SYNC
USB and Bluetooth Audio issues
Possible cause
270
3
Possible solution
Disconnect the device from the system. Try
switching your device off, resetting it or
removing the battery, then reconnecting it
to the system.
Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to the system.
Change the device setting and reconnect
to SYNC 3.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
Make sure you connect the device to the
system and that you have started the
media player on your device.
Make sure that all song details are popu-
lated.
Try replacing the corrupt file with a new
version.
Use a non-protected version of the media
file.