Ford Mustang 2017 Owner's Manual page 272

Issue
During a call, I
cannot hear the
The system may need to
other person
be restarted.
and they cannot
hear me.
This is a cell phone-
dependent feature.
The system is
not able to
download my
Possible cell phone
phonebook.
malfunction.
The system
says "Phone-
book down-
loaded" but the Limitations on your cell
system's phone- phone's capability.
book is empty or
is missing
contacts.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
Possible cell phone
cell phone to
malfunction.
the system.
Mustang (CZG, CZY) Vehicles Built From: 02-05-2016, HR3J 19A321 AKA enGBR, First Printing
SYNC
Cell phone issues
Possible cause
268
3
Possible solution
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your system screen is black
and lighted USB port is off.
Check your cell phone's compatibility.
Make sure you allow the system to retrieve
contacts from your phone. Refer to your
cell phone's manual.
You must switch on your cell phone and
the automatic phonebook download
feature on the system.
Try switching your cell phone off, resetting
it or removing the battery, then trying again.
Make sure you allow the system to retrieve
contacts from your phone. Refer to your
cell phone's manual.
If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on the system.
Check your cell phone's compatibility.
Try switching your cell phone off, resetting
it or removing the battery, then trying again.
Try deleting your device from the system
and deleting SYNC from your device, then
trying again.
Always check the security and auto accept
prompt settings relative to the Bluetooth
connection on your cell phone.
Update your cell phone's firmware.