Ford Mustang 2017 Owner's Manual page 221

If a crash deploys an airbag or triggers the
fuel pump shut off, the system may
contact emergency services by dialing 112
(the wireless emergency number that
works in most European countries) through
a paired and connected cell phone. For
more information, visit the regional Ford
website.
Note: In case of an emergency, Emergency
Assistance, as a means of communication
aid, can help you contact specific rescue
departments of public security. Emergency
Assistance does not implement the rescue
operations. The local public security
department deploys specific rescue
operations according to the actual situation.
See Supplementary Restraints System
(page 20). Important information
regarding airbag deployment is in this
chapter.
See Roadside Emergencies (page 138).
Important information regarding the fuel
pump shut-off is in this chapter.
To switch Emergency Assistance on and
off please view the settings information.
See Settings (page 256).
To make sure that Emergency Assistance
works correctly:
• The system must have power and be
working correctly at the time of the
crash and during feature activation and
use.
• You must switch on the feature before
a crash.
• You must have a cell phone connected
to the system.
• In certain countries, it may be
necessary to have a valid and
registered SIM card with credit in order
to place and maintain an emergency
call.
• A connected cell phone must have the
ability to make and maintain an
outgoing call at the time of the crash.
Mustang (CZG, CZY) Vehicles Built From: 02-05-2016, HR3J 19A321 AKA enGBR, First Printing
SYNC 3
• A connected cell phone must have
adequate network coverage, battery
power and signal strength.
• Your vehicle must have battery power.
Note: This feature only works in a European
country or region where SYNC Emergency
Assistance can call the local emergency
services. For more information, visit the
regional Ford website.
In the Event of a Crash
Note: Not every crash deploys an airbag or
triggers the fuel pump shut off, which may
turn on Emergency Assistance. However, if
Emergency Assistance is triggered, the
system tries to contact the emergency
services. If a connected cell phone sustains
damage or loses connection to the system,
it searches for and tries to connect to any
available previously paired cell phone. The
system attempts to dial 112.
Before making a call:
• If you do not cancel the call and SYNC
makes a successful call, an
introductory message plays for the
emergency operator. After this
message, there is hands-free
communication between your vehicle's
occupants and the operator.
• The system provides a short window
of time (approximately 10 seconds) to
cancel the call. If you do not cancel the
call, the system attempts to dial 112.
• The system plays a message letting
you know when it attempts to make an
emergency call. You can cancel the call
by selecting the relevant button or by
pressing the end call button on the
steering wheel.
217