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Warning – means danger. You might do something—or fail to do something—that
results in personal injury or equipment damage.
Contacting Lucent Remote Access Technical Support
The PortMaster comes with a 1-year hardware warranty.
For all technical support requests, record your PortMaster ComOS version number and
report it to the technical support staff or your authorized sales channel partner.
New releases and upgrades of PortMaster software are available by anonymous FTP from
ftp://ftp.livingston.com/pub/le/.
In North America you can schedule a 1-hour software installation appointment by
calling the technical support telephone number listed below. Appointments must be
scheduled at least one business day in advance.
For the EMEA Region
If you are an Internet service provider (ISP) or other end user in Europe, the Middle
East, Africa, India, or Pakistan, contact your local Lucent Remote Access sales channel
partner. For a list of authorized sales channel partners, see the World Wide Web at
http://www.livingston.com/International/EMEA/distributors.html.
If you are an authorized Lucent Remote Access sales channel partner in this region,
contact the Lucent Remote Access EMEA Support Center Monday through Friday
between the hours of 8 a.m. and 8 p.m. (GMT+1), excluding French public holidays.
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By voice, dial +33-4-92-92-48-48.
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By fax, dial +33-4-92-92-48-40.
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By electronic mail (email) send mail to emea-support@livingston.com.
For North America, Latin America, and the Asia Pacific Region
Contact Lucent Remote Access Monday through Friday between the hours of 7 a.m.
and 5 p.m. (GMT –8).
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By voice, dial 800-458-9966 within the United States (including Alaska and
Hawaii), Canada, and the Caribbean, or +1-925-737-2100 from elsewhere.
•
By fax, dial +1-925-737-2110.
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By email, send mail as follows:
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Using the World Wide Web, see http://www.livingston.com/.
About This Guide
From North America and Latin America to support@livingston.com.
From the Asia Pacific Region to asia-support@livingston.com.
Contacting Lucent Remote Access Technical Support
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Troubleshooting
