Troubleshooting For Installation - Panasonic KX-WP1050 Operating Instructions Manual

Getting Started
Temporary Confidential

Troubleshooting for installation

If problems occur while installing the base unit, you can refer to the check list below.
Up-to-date support information can be found on the xxxxx site (http://
XXXXXXXXXXXXXXXXX). Please refer to it, along with this guide, when troubleshooting.
Connection:
Problem
The modem is connected
but the WAN indicator is
off.
The Ethernet is
connected but the LAN
indicator is off.
Internet access:
Problem
Cannot connect to the
Internet.
42
For assistance, please visit http://www.panasonic.com/phonehelp
Solution
L Check that the modem and this product are connected.
L Check that the power of the modem and this product
are turned on.
L Check the connection of the computer.
L Check that the power of the computer is turned on.
L Check that the LAN card and driver are installed on the
computer.
Solution
L Check the connection of the modem. Also check the
connection between this product and the LAN.
L Check the information received from the Internet
service provider regarding Internet connection.
L When instructed to do so by the Internet service
provider, set the web browser proxy server (page 151).
L If the power is cut when connected to the Internet using
PPPoE, it may take a few minutes or more to reconnect
to the Internet.
L Check that the power supply was turned on in the
following order: modem, router, base unit, computer.
When turning off the power supply, do so in the
following order: modem, base unit, router (if you have
one), computer.