Auto Attendant Operation - AT&T SB67118 Getting Started

Answering system

Auto attendant operation

Using multiple auto attendants
You can set one or more phone lines to act as auto attendant(s) when the
primary auto attendant is turned off or busy.
An auto attendant is busy when someone at that extension is doing any of
the following:
• programming the phone
• accessing messages
• on an intercom call
• dialing from the directory or call history
• using any of the lines to make or answer a call
• when the answer system is recording a message at that extension
You can choose a particular phone line to always be the primary auto
attendant by setting that line to have the shortest auto attendant pickup
delay (number of rings) and setting the pickup delays of other auto
attendants for you to choose. If the auto attendant pickup delays are the
same, incoming calls might be distributed randomly to the auto attendants.
Auto attendant sequence for callers
When you set this telephone base to be an auto attendant, it automatically
picks up a ringing line after the number of rings you
programmed (see Number of rings on pageX), and plays the
appropriate auto attendant announcement.
When a caller enters a correct extension number after
hearing the announcement, the auto attendant transfers the call to that
extension and announces to the caller, "Calling that extension. Please wait."
The auto attendant continues to monitor the call after it is transferred. If
the extension is set to use mailbox, the mailbox answers and can record
an incoming extension message. If neither the requested extension nor its
mailbox picks up within XX seconds, the auto attendant announces, "That
extension is not answering. Enter a new extension number, or , to leave a
central message in the general mailbox, please dial nine." The auto attendant
attempts to transfer the call up to five times. If the call is not picked up by
any extension during those attempts, the call is dropped.
NOTES:
1. If someone at the requested extension picks up the call and subsequently places the call on hold
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*:Base
3 missed calls
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