AT&T SB67118 Getting Started page 91

Appendix H
Troubleshooting
I have difficulty
hearing
messages.
System does
not answer after
correct number
of rings.
System does
not respond
to remote
commands.
System does
not record
messages.
• Press VOL+ to increase the speaker volume on the
telephone base.
• Make sure that the answering system is on (pages X-
X).
• If toll saver is activated, the number of rings changes
to two when you have new messages stored (page X).
• If the memory is full or the system is off, the system
will answer after 10 rings.
• Make sure to enter your remote access code correctly
(page 61 ).
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If you
hear clicks, the phone is not a touch-tone telephone
and cannot activate the answering system.
• The answering system may not detect the remote
access code while your announcement is playing. Try
waiting until the announcement is over before entering
the code.
• There may be interference on the phone line you are
using. Press dial pad keys firmly.
• Make sure the answering system is on (pages 19 & 55).
• Make sure the memory of the answering system is not
full. Please refer to the Remaining space section in
the User's manual.
• If you have voicemail service in addition to your
answering system, your callers' messages may be
going into voicemail before your answering system
picks up the call. Program your voicemail to pick up
at least two rings greater than the number of rings
your answering system is set to answer the call. See
Answering system on page 55 for more information.
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