AT&T SynJ SB67138 User Manual
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AT&T SynJ SB67138 User Manual

Dect 6.0 4-line corded/cordless small business system
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SynJ SB67138
DECT 6.0 4-line corded/cordless
small business system

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Summary of Contents for AT&T SynJ SB67138

  • Page 1 User’s manual SynJ SB67138 DECT 6.0 4-line corded/cordless small business system...
  • Page 2 Congratulations on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information on pages 85-86 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T www.telephones.att.com product.

  • Page 3: Parts Checklist

    Check to make sure the telephone package includes the following items: Quick start guide User’s manual User’s manual Quick start guide SynJ SB67108 SynJ SB67108 SynJ SB67138 SynJ SB67138 DECT 6.0 expansion handset DECT 6.0 expansion handset DECT 6.0 4-line corded/cordless DECT 6.0 4-line corded/cordless for use with AT&T model for use with AT&T model...

  • Page 4: Table Of Contents

    User’s manual SynJ SB67138 DECT 6.0 4-line corded/cordless small business system Table of contents Getting started Hold reminder .........20 Set date and time .........20 Quick reference guide ......1 Music on hold (M.O.H.) ......21 Installation ............4 Auto attendant setup Planning your system ........
  • Page 5 Telephone base operation Directory Telephone base basic operation ..39 About the directory ........55 Line indicators .........39 Capacity .............55 Making a call..........39 Exit the directory ........55 On hook dialing (predialing) ....40 Create directory entries ......56 Using the speakerphone ....40 Create a new directory entry ..56 Calling a speed dial number ....40 Store a pause in a Answering a call ........41...
  • Page 6 Select the answer mode ....69 Answering system capacity ....69 Auto attendant operation .....70 Turn the auto attendant on ....70 Using the auto attendant ....70 Using multiple auto attendants ..71 Auto attendant flow chart ....72 Answering system operation ....73 Set general delivery mailbox to answer ..........73 Incoming messages ......73 New message indication ....73...

  • Page 7: Getting Started

    Getting started Quick reference guide LINE 1-LINE 4 keys NEW CALL indicator Press to make or answer On when there are new or a call on the desired missed calls (page 63). line (pages 39-41). MENU/ENTER Press to enter the menu. While in the menu, press to select an item or save an entry or setting.

  • Page 8: Directory Card

    Getting started Quick reference guide CALL LOG Press to view caller ID Press to view directory information (page 63). information (page 58). PAUSE/REDIAL REMOVE Press repeatedly to view the last While playing a message, press 10 numbers dialed (page 41). to delete (page 74).

  • Page 9: Main Menu

    Getting started Quick reference guide MUTE HEADSET (do not disturb) When a corded headset is connected to During a call, press to mute the microphone the telephone base, press to get a line, Press twice to turn the (page 44). During an answer a call or hang up (pages 40-41).

  • Page 10: Installation

    Getting started Installation Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base should be placed on a flat surface. For optimum range and better reception, place the telephone base in a central and open location.

  • Page 11: Planning Your System

    Getting started Planning your system The SynJ SB67138 package includes one telephone base and one cordless handset (already registered at the factory). The included cordless handset has been assigned extension number 1. The system supports a maximum of four external lines, which are provided by your telephone service provider.

  • Page 12: Telephone Base Installation

    Getting started Telephone base installation To connect the corded handset and power adapter to the telephone base Plug the large end of the Raise the two antennas for power adapter into a power optimum wireless range and outlet not controlled by a performance.

  • Page 13: To Connect The Telephone Line Cords To The Telephone Base

    Getting started Telephone base installation To connect the telephone line cords to the telephone base If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.
  • Page 14 Getting started Telephone base installation Line 4 Line 2 Line 3 Line 1 Electrical outlet not controlled by a wall switch Two-line adapters Power adapter If you have DSL high-speed Internet service, a DSL filter (not included) is required on each DSL line.

  • Page 15: Optional Backup Battery Installation

    Getting started Optional backup battery installation In the event of a power failure, if there are four AA batteries (purchased separately) are installed in the telephone, your telephone base can still operate. All lines will work. If power fails during a call on the telephone base, the call continues until you hang up.

  • Page 16: Add And Register Handsets

    You can add new handsets and headset (AT&T models SynJ SB67108 and TL7600, sold separately) to the SynJ SB67138 at any time, but each new handset or headset must be registered with the telephone base before use.

  • Page 17: Add And Register A Cordless Headset

    If the button shows a constant blue light, the headset is registered. You need to deregister the headset before you can register it to the SynJ SB67138. See the deregistration instructions in the user’s manual of the telephone to which it is currently registered. See page 80 for instructions on using the cordless headset with this telephone.

  • Page 18: Deregister Handsets And Headset

    Getting started Deregister handsets and headset If you already have 10 registered handsets and need to replace a cordless handset, or add a cordless headset (AT&T model TL7600, sold separately); or, if you wish to change the assigned extension numbers of your handsets, you must first deregister all the handsets, and then register each handset you wish to use again.

  • Page 19: Add A Corded Headset

    Getting started Add a corded headset You can use this telephone handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). For best results, use an AT&T 2.5mm corded headset. To purchase a headset, visit our website www.telephones.att.com 1 (888) 915-2007 , or call .

  • Page 20: Telephone Base Setup

    Getting started Telephone base setup Menu settings Use this feature to use the menus to change the telephone base settings. Press MENU when in idle mode (when the telephone telephone /ENTER is not in use) to enter the main menu. Press to scroll to the feature to be changed.

  • Page 21: Volume Control

    Volume While using the volume control, you hear a triple beep when you reach the minimum or maximum level. The SynJ SB67138 telephone base stores the volume setting for each listening option. Ringer tone Use this feature to choose one of the seven ringer tones for incoming calls.

  • Page 22: Ring Group

    Getting started Telephone base setup Ring group Use this feature to specify which extensions receive incoming calls. By default, all extensions and the telephone base receive incoming calls. You can block some extensions from receiving calls, however, they can still be used to place outgoing calls.

  • Page 23: Lcd Contrast

    Getting started Telephone base setup LCD contrast Use this feature to adjust the screen contrast to one of six levels to optimize readability in different lighting conditions. Call log When the telephone is idle, press MENU /ENTER Ringer setting Mailbox setup Press to scroll to Base setup.

  • Page 24: Line Selection

    Getting started Telephone base setup Line selection Use this feature to select the default telephone line to be used when you make outgoing calls. This telephone comes factory set for Auto selectable line, which chooses the first available line for making a call. To select a particular line, choose Line 1, Line 2, Line 3 or Line 4.

  • Page 25: Area Codes

    Getting started Telephone base setup Area codes Use this feature to program this system to recognize one home area code and up to four local area codes. This feature makes it easy for you to place a call from the caller ID log. If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code.

  • Page 26: Hold Reminder

    Getting started Telephone base setup Hold reminder Use this feature to play a beep tone every 30 seconds Line selection when there is a call on hold. Set line mode When the telephone is idle, press MENU Area codes /ENTER Hold reminder >...

  • Page 27: Music On Hold (M.o.h.)

    Getting started Telephone base setup Music on hold (M.O.H.) You can choose what callers hear when placed on hold. M.O.H. is set to on by default. You have three options: • If you want people you place on hold to hear nothing, turn M.O.H. off. •...

  • Page 28: Record Music Or Voice Message

    Getting started Telephone base setup Review the recording: M.O.H. on/off Review M.O.H. When the telephone is idle, press MENU > /ENTER Record new M.O.H. M.O.H. source to scroll to Base setup. Press ENTER. Press MENU/ to scroll to Music on hold. Press ENTER.
  • Page 29 Getting started Telephone base setup Record music or a message using an audio device: When the telephone is idle, press MENU /ENTER M.O.H. on/off Press to scroll to Base setup. Press ENTER. MENU/ Review M.O.H. Record new M.O.H. > Press to scroll to Music on hold.
  • Page 30 Getting started Telephone base setup If you start to record a piece of new music from an audio device but there is no audio device connected, No device is connected to the headset jack at base. displays on the screen. Please check the connection on the telephone base and the audio device.
  • Page 31 Getting started Telephone base setup Select music on hold source When the telephone is idle, press MENU /ENTER to scroll to Base setup. Press ENTER. Press MENU/ M.O.H. on/off to scroll to Music on hold. Press ENTER. Press MENU/ Review M.O.H. Record new M.O.H.

  • Page 32: Auto Attendant Setup (For Answering System)

    Getting started Auto attendant setup (for answering system) You can set up the auto attendant to answer outside calls, provide callers with a company directory, automatically forward calls to a specified extension, and enable callers to record voice messages when there is no answer. You can use a default outgoing announcement or record up to five announcements of your own.

  • Page 33: Record Extension List

    Getting started Auto attendant setup (for answering system) 6. Press ENTER to stop recording. The timer stops and MENU/ Record anncemnt 1 the recorded announcement automatically plays back. 00:11 7. Press 2 to save the setting and return to the previous ENTER=Stop menu, or press 1 to record that announcement again.

  • Page 34: Number Of Rings (Auto Attendant)

    Getting started Auto attendant setup (for answering system) Number of rings (auto attendant) Use this feature to set the number of times the telephone rings before the auto attendant answers. The number of rings can be between 2 and 7. When the telephone is idle, press ANSWER ON for the Ans->Gen MB only desired line.

  • Page 35: Mailbox Setup (For Answering System)

    Getting started Mailbox setup (for answering system) You can set each telephone line mailbox separately. By default, line 1 is set to have the auto attendant to answer. Lines 2, 3, and 4 are set to no answer; the answering system is disabled and any calls to those lines will ring on all extensions.

  • Page 36: Select Announcement

    Getting started Mailbox setup (for answering system) Select announcement Use this feature to select an announcement for your independent mailbox from the list of announcements. When the telephone is idle, press ANSWER ON for the Mailbox setup desired line. Auto attendant >...

  • Page 37: Mailbox Setup (For General Mailbox)

    Getting started Mailbox setup (for general mailbox) Set access code (remote code) Use this feature to enter a four-digit number (0000-9999) to allow remote access to your general mailbox from any touch-tone telephone. Unless you change it, the remote access code is 0000. Directory When the telephone is idle, press MENU /ENTER...

  • Page 38: Notify Alert

    Getting started Getting started Mailbox setup (for general mailbox) Mailbox setup (for general mailbox) Notify alert Use this feature to receive notification calls to your cell telephone or paging device after each new telephone call message has been recorded to the general mailbox.

  • Page 39: Remaining Space

    Getting started Mailbox setup (for general mailbox) Call alert confirmation: You can confirm whether the system can successfully call the alert number that you entered. Alert call # Press to scroll to Calling alert #. Press ENTER. Alert on/off MENU/ Calling alert # >...

  • Page 40: Mailbox Setup (For Handset)

    Getting started Mailbox setup (for handset) You can access handset mailboxes from the telephone base. Please see Handset mailbox overview in the SynJ SB67108 handset manual. Fast answer mode You can change the fast answer mode setting of your handset mailbox from the telephone base.

  • Page 41: Switch To General Mailbox

    Getting started Mailbox setup (for handset) The system automatically plays the current handset Play announcement announcement. A timer appears on the screen and starts 00:09 counting. The screen displays 1=Change 2=OK. 1=Change 2=OK Press 1 to record that announcement again. The screen displays Record anncemnt ENTER=Start.

  • Page 42: Speed Dial Setup

    Getting started Speed dial setup The telephone base has 10 speed dial locations where you can store the telephone numbers you wish to dial using fewer keys than usual. You can store up to 32 digits in each location. Enter, edit or delete a speed dial number When the telephone is idle, press MENU /ENTER Mailbox setup...

  • Page 43: Screen Icons, Indicator Tones And Lights

    Getting started Screen icons, indicator tones and lights Screen icons: On when that extension is in use. 1 2 3 4 5 1 2 3 4 5 -PRIV -MUTE Ringer off - the telephone base ringer is off or the do AuAt COVM COVM AuAt not disturb function is activated.

  • Page 44: Indicator Lights

    Getting started Screen icons, indicator tones and lights Indicator lights: NEW CALL indicator Lighted display On when there LINE 1-LINE 4 indicator are new or missed calls in the call log. On when a telephone line is in use. Flashes slowly when a telephone line is on hold.

  • Page 45: Telephone Base Operation

    Telephone base operation Telephone base basic operation The telephone comes programmed to use line 1 (default primary line) for calls when you do not press a line key. (To change the primary line, see Line selection on page 18.) When you answer a call, the telephone automatically selects the ringing line.

  • Page 46: On Hook Dialing (Predialing)

    Telephone base operation Telephone base basic operation To make a call with a corded headset: Make sure a corded headset is connected to the telephone base (page 13). Press HEADSET on the telephone base. HEADSET Wait for a dial tone, then dial the number. To hang up, press HEADSET.

  • Page 47: Answering A Call

    Telephone base operation Telephone base basic operation To override automatic line selection, press LINE 1-LINE 4 Line 3 8888832445 for the desired line, then lift the handset. NOTE: If there is no telephone number stored in the speed dial location, Speed dial 4 No number displays on the screen.

  • Page 48: Options While On Calls

    Telephone base operation Options while on calls To edit a number: While the desired number displays, press ENTER to enter editing mode. MENU/ • Press REP or SKIP to move the cursor to the left or right. 8888832445 Press REMOVE to backspace and delete a digit. •...

  • Page 49: Call Privacy

    Telephone base operation Options while on calls Call privacy To ensure call privacy, this telephone allows only one set at a time to use a line. You can also block all system handsets from joining a phone conversation (see page 45 for instructions for joining calls). To enable call privacy: >...

  • Page 50: Mute

    Telephone base operation Options while on calls -OR- The recording ends when you disconnect the call. While recording a phone conversation: The other party hears a short beep when the recording begins and once each minute during the recording. To ensure compliance with the state and federal regulations regarding the recording of a telephone call, you should start the recording process and inform the caller that you are recording the call.

  • Page 51: Hold

    Telephone base operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press and release HOLD. The LINE 1-LINE 4 indicator for the line on hold flashes slowly in red.

  • Page 52: Chain Dialing

    Telephone base operation Options while on calls Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory.
  • Page 53 Telephone base operation Options while on calls To talk privately with one internal party: Press HOLD to talk privately with the person on that handset. The external line is automatically placed on hold. Press CONF to resume the conference call. To drop one line: 1.

  • Page 54: Covm

    Telephone base operation COVM COVM (central office voicemail) If you subscribe to voicemail service with your telephone *: Base service provider, turn on the COVM feature. This feature Missed calls 2:43PM 1/13 displays COVM on the screen above the line key of any COVM COVM telephone line that receives new voicemail messages.

  • Page 55: Intercom

    Telephone base operation Intercom You can use the intercom feature for conversations between the telephone base and an accessory cordless handset or registered cordless headset, or between two accessory cordless handsets (one of which can be a registered cordless headset). When the system is making one or more external calls, the cordless handsets can make intercom calls with each other.

  • Page 56: Answer An Intercom Call

    Telephone base operation Intercom Answer an intercom call When you receive an intercom call, you hear a ringing tone and your screen displays Call X: Handset X (X represents the extension number [1-0], Handset X represents the handset name). Answer an intercom call just as Answer an intercom call just as you would answer a normal call.

  • Page 57: Call Transfer

    Telephone base operation Call transfer You can transfer a call to any other system telephone. Once you transfer a call, it can be answered by any system telephone, not just at the extension you called. Blind transfer While on a call, you can transfer a call directly without notifying the desired extension: Press XFER on the telephone base.

  • Page 58: Answer A Transferred Call

    Telephone base operation Call transfer -OR- Press to scroll to the desired extension, then to scroll to the desired extension, then Transfer to: press ENTER. MENU/ Handset 1 > Handset 2 3. The current line is put on hold. The destination extension Handset 3 rings and the call is answered by pressing PHONE/...

  • Page 59: Push To Talk (Ptt) Intercom

    Telephone base operation Push to talk (PTT) intercom You can directly broadcast messages to the speakerphone of any extension. The extension you called can respond by pressing the INT key to begin a two- way communication. Any registered cordless handset can make PTT call with each other or the telephone base.

  • Page 60: Answer A Ptt Call

    Telephone base operation Push to talk (PTT) intercom Answer a PTT call 1. When you hear two beeps, the screen displays PTT from: X:Handset X (X represents the extension number [1-0], Handset X represents the handset name). 2. Press INT to convert the call into a normal intercom call with that extension.

  • Page 61: Directory

    Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with the extensions. Each handset has its own directory. Capacity The directory of this telephone base can store up to 100 entries, with a maximum of 16 alphanumeric characters (including spaces) for names and 32 digits for telephone numbers.

  • Page 62: Create Directory Entries

    Directory Create directory entries Create a new directory entry Use the following steps to store a name and number in the directory. When the telephone is idle, press MENU twice to /ENTER Directory > select Directory. Call log Ringer setting -OR- Mailbox setup Press DIR on the telephone base.

  • Page 63: Store A Pause In A Directory Number

    Directory Create directory entries REP or SKIP to move the cursor to the left - Press Enter name.: or right. CHRISTINE SMITH - Press REMOVE to backspace and delete a character. ENTER=Save - Press and hold REMOVE to erase all characters. CHRISTINE SMITH 888 722 7702 - Press 0 once to add a space.

  • Page 64: Review Directory

    Directory Review directory Review directory entries When the telephone is idle: Directory Press MENU twice to select Directory. /ENTER 4 entries ENTER=Add -OR- REMOVE=Delete all Press DIR on the telephone base. Directory empty If there are no directory entries, the screen displays ENTER=Add Directory empty.

  • Page 65: Search Directory

    Directory Search directory Search by name Follow the steps below to search for directory entries on the telephone base. When the telephone is idle, press press MENU twice to select Directory. /ENTER -OR- Press Press DIR on the telephone base. 2.

  • Page 66: Dial, Delete Or Edit Entries

    Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the telephone base screen. You can use the directory review or search (pages 58-59) to show an entry. Display dial When a number is displayed on the screen, you can dial the number by lifting the corded handset, pressing...

  • Page 67: Caller Id

    Caller ID About caller ID This telephone supports caller ID services that most telephone service providers offer. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.

  • Page 68: Caller Id Information

    Caller ID Caller ID Information How the caller ID information (call log) works The telephone stores caller ID information for the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls.

  • Page 69: Caller Id Operation

    Caller ID Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.

  • Page 70: View Dialing Options

    Caller ID Caller ID operation View dialing options Although the incoming call log entries have 10 digits (the area code plus the seven-digit number), in some areas, you may only need to dial the seven digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the call log.

  • Page 71: Save A Call Log Entry To The Directory

    Caller ID Caller ID operation Save a call log entry to the directory When in the call log, press to browse the desired number to save The screen displays ENTER=Add. Press ENTER. MENU/ When the telephone number appears, telephone number appears, number appears, CHRISTINE SMITH 1 888 722 7702...

  • Page 72: Reasons For Missing Caller Id Information

    Caller ID Reasons for missing caller ID information Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE CALLER The caller prefers not to show the telephone number and name. Your telephone service provider cannot determine the caller’s UNKNOWN CALLER name and telephone number.

  • Page 73: Answering System

    Answering system Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s built- in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.

  • Page 74: Setting Your System To Automatically Answer Calls

    Answering system Setting your system to automatically answer calls Use this feature to separately set each of the four lines to automatically answer incoming calls in two different ways. General mailbox (gen MB only): The called line rings on every extension for each incoming call. If there is no answer, the caller is prompted to leave a message in the general mailbox, which a person at any handset can review.

  • Page 75: An Example Of A 4-Line Answering System Setup

    Answering system Setting your system to automatically answer calls An example of a 4-line answering system setup If you have four phone lines and many extensions, you can set up to the auto attendant to answer up to three simultaneous calls. You can set up the fourth line to ring as a private direct line to a single extension by excluding all others in the Ring group (page 16).

  • Page 76: Auto Attendant Operation

    Answering system Auto attendant operation Turn the auto attendant on When the telephone is idle, press ANSWER ON for the desired line to set up. to scroll to Ans->Auto att. Press ENTER to turn on the auto attendant. The current auto Press MENU/ attendant announcement plays.

  • Page 77: Using Multiple Auto Attendants

    Answering system Auto attendant operation If the caller enters an extension number plus the pound key (#) after hearing the announcement, the auto attendant transfers the call to the specified extension. If the call is not picked up after five rings, the caller hears “No one is available to answer the call.

  • Page 78: Auto Attendant Flow Chart

    Answering system Auto attendant operation Auto attendant flow chart Incoming call AA answers and plays outgoing announcement Caller dials Caller dials Caller dials No caller and # extension remote input number access and # code AA sends Answering General AA calls call to the system mailbox...

  • Page 79: Answering System Operation

    Answering system Answering system operation Set general delivery mailbox to answer When the telephone is idle, press ANSWER ON for the desired line. Press to scroll to Ans->Gen MB only. Press ENTER. The ANSWER ON indicator turns on. MENU/ Ans->Gen MB only >...

  • Page 80: Options During Playback

    Answering system Answering system operation ENTER to select Play all to listen to all 3. Press MENU/ 2 New messages messages. Press REP to repeat the message; press Play all > REP twice to listen to the previous message. Press Deliver SKIP to move forward to the next message.

  • Page 81: Transfer Message

    Answering system Answering system operation 3. The screen displays Delete all old messages? <=No >=Yes. Delete all old Press REP to cancel this operation to return to the previous messages? menu, or press SKIP to remove all old messages from the <=No >=Yes general mailbox.

  • Page 82: Record And Deliver Memos

    Answering system Answering system operation Record and deliver memos Memos are messages you record into the general mailbox or handset mailbox at the telephone base. You can save, play back, and delete them like incoming messages. You can record a memo as a reminder to yourself, or send a message to other extensions using the answering system.

  • Page 83: Play Back A Memo

    Answering system Answering system operation Play back a memo Play memos the same way as normal messages (see Message playback on page 73). Set general delivery mailbox to not answer When the telephone is idle, press ANSWER ON for the Ans->Gen MB only desired line.

  • Page 84: Remote Access

    Answering system Remote access Use this feature to reach your answering system remotely by dialing your telephone number from any touch-tone telephone. To remotely reach the answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the four-digit remote access code (0000 is the default code;...
  • Page 85 Answering system Remote access 4. If the memory is full, you hear a two-beep alert tone and the answering system announces, “Memory is full.” The telephone base screen displays Message full. and you cannot record new messages until old ones have been deleted. Check the system remaining space (page 33) frequently to maintain availability of space for incoming messages.

  • Page 86: Cordless Headset

    Cordless headset Cordless headset operation To register and deregister an AT&T compatible DECT 6.0 cordless headset (AT&T model TL7600) to the SynJ SB67138 telephone base, please refer to the page 11-12. To view the TL7600 manual, www.telephones.att.com visit our website at...

  • Page 87: Appendix

    Appendix Telephone base display screen messages All deleted All old messages in the general mailbox are erased. All devices The cordless handsets and cordless headset deregistration was successful. deregistered Aux In Device Audio device connected with the telephone base is playing for M.O.H.

  • Page 88: Incoming Call

    Appendix Telephone base display screen messages ------Line X------ There is an incoming call. Incoming call You have started the intercom process, and need to enter the Intercom to: number of the handset you wish to call. Line X The telephone line X is in use. LIST FULL If the directory contains 100 entries, the directory list is full.

  • Page 89: Registration Failed

    Appendix Telephone base display screen messages Registering A cordless handset, a cordless headset or a repeater is registering to the telephone base. new device... Registration The handset or headset registration failed. failed Sorry, this mailbox You cannot access a mailbox that is being used. is being used.

  • Page 90: Maintenance

    Appendix Maintenance Taking care of your telephone • Your telephone base contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your telephone base if you ever need to ship it. Avoid water •...

  • Page 91: Important Safety Information

    Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...

  • Page 92: Save These Instructions

    Appendix Important safety information Especially about cordless telephones • Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.

  • Page 93: Fcc Part 68 And Acta

    Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX.

  • Page 94: Fcc Part 15

    Appendix FCC part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 95: Limited Warranty

    Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com 1 (888) 915-2007 or call .
  • Page 96 Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com 1 (888) 915-2007 or call . In Canada, call 1 (866) 288-4268 . NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.

  • Page 97: Technical Specifications

    Headset jack 2.5mm, 32-150ohm SynJ SB67138 small business system disclaimer range 980 feet Open range test was performed by Wyle Laboratories, an independent commercial test facility. “Up to 980 feet” repeater range refers to the maximum open field range. Actual range may vary depending on intervening obstacles.

  • Page 98: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. www.telephones.att.com For customer service, visit our website at 1 (888) 915-2007 1 (866) 288-4268 call . In Canada, dial My telephone base doesn’t work at all. •...
  • Page 99 Appendix Troubleshooting My telephone base isn’t performing normally. • Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different working electrical outlet without a wall switch. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in.
  • Page 100 Appendix Troubleshooting I experience poor sound quality when using the speakerphone. • For increased sound quality while using the telephone speakerphone, place the telephone base on a flat surface. • Excessive background noise will cause a speakerphone to fade in and out.
  • Page 101 Appendix Troubleshooting My calls cut in and out while I’m using my corded handset. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. •...
  • Page 102 Appendix Troubleshooting System does not receive caller ID when on a call. • Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.
  • Page 103 Appendix Troubleshooting System does not record messages. • Make sure the answering system is on (page 69). • Make sure the memory of the answering system is not full. Please refer to the Remaining space section on page 33 in the user’s manual. When the answering system memory is full, it does not record new messages until some old messages are deleted.
  • Page 104 Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 67). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.

  • Page 105: Index

    Index Index Caller ID save entries to directory, 65 AC power, 6 delete entries, 64 Access code, 31 dial an entry, 64 Add new handsets, 10 review information, 63 Add cordless headsets, 11 Capacity, 55, 69 Alert Central office (CO) lines, 18 set alert number, 32 Central office voicemail (COVM) confirmation call, 33...
  • Page 106 Index Index Elapsed time, 39 Join a call in progress, 45 call, 39-40 conference call, 47 intercom call, 50 PTT call, 54 Key tone, 17 Fast answer mode, 34 Flash, 42, 57 Language, 17 Last number redialing, 41 LCD contrast, 17 Line indicators, 37 Line mode, 18 Handsfree use, 11, 13, 40, 52...
  • Page 107 Index Index Name Record enter into directory, 56-57 call, 43 search, 58 extension list, 27 Navigation keys, 1 memo, 76 New message indication, 73 announcement, 26, 29, 34 Notify alert, 32-33 Redial, 41 Number of rings, 28-29 Registration cordless handset, 10 cordless headset, 11 Remote access, 78-79 Remote code, 31...
  • Page 108 Index Index Technical specifications, 91 Telephone base operation, 39-54 Telephone operating range, 91 Temporary ringer silencing, 41 Three-way conference calls, 46-47 Toll saver, 29 Transfer call, 51-52 message, 75 Troubleshooting, 92-98 Turn off answering system, 77 auto attendant, 70 general delivery mailbox, 76 Turn on answering system, 68 auto attendant, 69...

  • Page 109: Remote Access Wallet Card

    Skip the message .............. Transfer the message ............End remote access call ..........(or hang up) Model name: SynJ SB67138 Type: DECT 6.0 4-line corded/cordless small business system DECT 6.0 4-line corded/cordless small business system © 2010 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to...
  • Page 110 www.telephones.att.com © 2010 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. SynJ is a trademark of Advanced American Telephones. Printed in China. Issue 1 AT&T 04/10.

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