Customer Originated Trace (Cot) - Avaya 3905 User Manual

Class features on IVD sets
To deactivate or cancel
Automatic Recall:
2698

Customer Originated Trace (COT)

This feature allows you to activate an immediate trace of the last incoming
call, without requiring prior approval and manual intervention by your
system administrator. Customer Originated Trace can be activated on a
per-call basis. This feature can be activated using a feature key or by
entering a FAC. This feature can be used to initiate a trace of an ACD call
terminating on your
Note: Availability of this feature depends upon your Meridian SL-100 sys-
tem software and network connections. Check with your system administra-
tor for availability of the feature and the FAC.
To activate or turn ON
Customer Originated Trace
after receiving a harassing or
prank telephone call:
/
2698
CustOrigTr
82
InCalls Key.
or
Automatic Recall rings your
telephone. Answer the
telephone, and you hear
normal ringing.
1. Press your Individual DN
Key.
2. Dial the FAC digits for feature
deactivation.
1. Press the Goodbye
connect the call
2. Press your Individual DN
3. Press your CustOrigTr
the FAC digits for feature
activation.
4. An announcement tells you if the
call was successfully traced or not.
Key to dis-
.
Key.
Key or dial