1. Manuals
  2. Brands
  3. Avaya Manuals
  4. Telephone
  5. 3920
  6. Installation manual

Avaya 3920 Installation Manual

Hide thumbs Also See for 3920:
Table of Contents

Advertisement

Quick Links

See also: User Manual
Avaya 3920 Wireless Telephone
Planning and Installation Guide
16-603438
Issue 1
August 2009

Advertisement

Table of Contents
loading

Related Manuals for Avaya 3920

Summary of Contents for Avaya 3920

  • Page 1 Avaya 3920 Wireless Telephone Planning and Installation Guide 16-603438 Issue 1 August 2009...

  • Page 2: Federal Communications Commission Statement

    – an Avaya Inc. system administrator, your telecommunications peers, and your managers. Avaya Inc. does not warrant that this product or any of its networked equip- ment is either immune from or will prevent either unauthorized or malicious intrusions.

  • Page 3: Customer Support

    Trademarks PARTNER is a registered trademark of Avaya Inc. in the U.S. and other countries. Customer Support If you need assistance when programming or using your system, contact your local Authorized Dealer or call Avaya Global Support Services at 1 800 628-2888. Consultation charges may apply.

  • Page 4: Important Safety Instructions

    Important Safety Instructions The following list provides basic safety precautions that should always be followed when using your telephone equipment. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners.

  • Page 5: Table Of Contents

    Overview ...................... 21 Administration ....................21 4 Installing a Repeater Overview ...................... 23 About the Avaya 3920 Repeater ..............23 Multiple-Repeater Systems ................27 Features ....................... 29 Installing a Repeater in a Normal Configuration .......... 30 Procedure 1: Register the Repeater............30 Procedure 2: Find the Right Location ............
  • Page 6 Table of Contents Planning and Installation Guide Registering a Repeater to a Different Base..........52 Turning on the Verification Tone ..............53 Troubleshooting ................... 54 Maintenance....................55 5 Registering/Unregistering Handsets Overview ...................... 57 Register a Handset to the Base ..............57 Unregister a Handset ...................

  • Page 7: Introduction

    Avaya PARTNER Communications System. Unlike consumer-type wireless telephones, which are typically connected to analog interfaces, the Avaya 3920 Wireless Telephone offers full access to the features of the PARTNER system, including two dedicated intercom buttons plus six line/feature buttons with LED-status indication.

  • Page 8: Organization

    DECT 6.0 will provide trouble-free functionality. This chapter explains how this guide is organized, shows the typographical conventions used, and provides the Avaya Support Center web site to access for additional documentation. Organization This guide is organized as follows: •...

  • Page 9: Conventions

    • Bold type is used to indicate buttons on the Handset, other than those on the dialpad. • Courier type indicates text that appears in the handset display. Related Documents For additional documentation and the most current version of this document, go to the Avaya Support Center at www.avaya.com/support. Conventions...
  • Page 10 Planning and Installation Guide 1 Introduction Related Documents...

  • Page 11: Installation Guidelines

    Installation Guidelines Overview This chapter provides general guidelines for installing the Avaya 3920 Wireless Telephones. Following these guidelines will help ensure satisfactory performance of the Avaya 3920 Wireless Telephones. The following limitations apply for the Avaya 3920 Wireless Telephone: • A maximum of six base units can be installed at one site.
  • Page 12 If you have three or fewer Avaya 3920 Wireless Telephones, place all of the base units in a centralized location and at least 17 feet apart. (See Figure 1.)
  • Page 13 2 Installation Guidelines Figure 1: Configuration with Three Avaya 3920 Wireless Telephones 3920 3920 3920 Location of Base Units If you have more than three Avaya 3920 Wireless Telephones, go to “Determining the Location for the Base Units” on page 14. Overview...

  • Page 14: Determining The Location For The Base Units

    Draw a floor plan of your building. Figure 2 shows the floor plan for a sample company. Figure 2: Floor Plan for a Sample Company Identify all of the people in your company who will use an Avaya 3920 Wireless Telephone. Determining the Location for the Base Units...
  • Page 15 Telephones to be used. (See Figure 3.) On your floor plan, identify the location where you want to install all of the base units for the Avaya 3920 Wireless Telephones (for example, a hallway). Make sure there is at least 17 feet of separation between each base unit.
  • Page 16 Figure 4: Coverage Area of the Base Units 3920 3920 3920 3920 3920 3920 3920 3920 Location of Base Units Verify whether the circle encompasses all of the areas where the Avaya 3920 Wireless Telephones will be used. Determining the Location for the Base Units...
  • Page 17 Wireless Telephones will be used, you are finished determining the location of the base units. — If the circle does not encompass all of the areas where the Avaya 3920 Wireless Telephones will be used, perform one of the following steps: •...
  • Page 18 Planning and Installation Guide 2 Installation Guidelines Figure 5: Multiple Locations for Base Units 3920 3920 3920 3920 3920 3920 3920 3920 Location of Base Units Determining the Location for the Base Units...
  • Page 19 3920 3920 3920 Location of Base Units Location of Repeater Repeat Step 7 until all of the Avaya 3920 Wireless Telephones are included in an area covered by the base units and repeaters. Determining the Location for the Base Units...
  • Page 20 Planning and Installation Guide 2 Installation Guidelines Determining the Location for the Base Units...

  • Page 21: Administering The Avaya 392021

    The Avaya 3920 Wireless Telephone provides eight buttons. However, the first two buttons (from the left) on the top row are used as intercom buttons. In order for the Avaya 3920 Wireless Telephone to operate correctly, perform the following administration: Remove all line appearances from the extension to which the Avaya 3920 telephone is connected.
  • Page 22 Planning and Installation Guide 3 Administering the Avaya 3920 Administration...

  • Page 23: Installing A Repeater

    Avaya 3920 Wireless Telephone. About the Avaya 3920 Repeater The Avaya 3920 repeater lets you extend the coverage area of the Avaya 3920 Wireless Telephone in all directions, including up and down. If the repeaters are...
  • Page 24 Base feet (Minimum separation distance) Hand-off area (Handsets in this area can connect to either unit.) Repeater Repeater coverage area (The repeater signal is stronger; handsets in this area connect to the repeater.) Handset About the Avaya 3920 Repeater...
  • Page 25 Planning and Installation Guide 4 Installing a Repeater Each base supports up to six repeaters, so you can extend coverage in all directions, including through floors and ceilings. Figure 8: Installation of Multiple Repeaters About the Avaya 3920 Repeater...
  • Page 26 Base Hand-off area Hand-off area Hand-off area Repeater 3 coverage (Base to (Repeater 1 to (Repeater 2 to coverage area Repeater 1) Repeater 2) Repeater 3) area Repeater 1 Repeater 2 Repeater 3 Base About the Avaya 3920 Repeater...

  • Page 27: Multiple-Repeater Systems

    Planning and Installation Guide 4 Installing a Repeater Multiple-Repeater Systems If you use multiple repeaters, the repeaters must be at least 35 feet apart. Figure shows a correct installation with multiple repeaters. Figure 11 shows an incorrect installation with multiple repeaters. Figure 10: Correct Installation of Multiple Repeaters 4th floor 3rd floor...
  • Page 28 Planning and Installation Guide 4 Installing a Repeater Figure 11: Incorrect Installation of Multiple Repeaters 4th floor 3rd floor Repeaters on the 2nd and 3rd floors are too close. 2nd floor 1st floor You can also combine “normal” and “daisy-chain” connections to create a wide variety of coverage configurations, as long as you have no more than six repeaters per base unit.

  • Page 29: Features

    Planning and Installation Guide 4 Installing a Repeater Figure 12: Combined Installation of Normal and Daisy-Chain Connections Features • Automatic registration to the base • Up to six repeaters per base station • Up to three repeaters in a sequential or daisy-chain layout •...

  • Page 30: Installing A Repeater In A Normal Configuration

    • Any repeaters you want to register to this base. (You must complete the registration process separately for each repeater.) Perform one of the following steps: • If you are registering only one repeater to the base of an Avaya 3920 Wireless Telephone, go to “Registering a Repeater Automatically” on page •...
  • Page 31 To register a repeater automatically, perform the following steps: Set the base of the Avaya 3920 Wireless Telephone into registration mode by pressing and holding the registration button on the base for 3 seconds.
  • Page 32 If you cannot complete the registration in 5 minutes, you must repeat this procedure. Set the base of the Avaya 3920 Wireless Telephone into registration mode by pressing and holding the registration button on the base for 3 seconds.

  • Page 33: Procedure 2: Find The Right Location

    Planning and Installation Guide 4 Installing a Repeater Perform one of the following steps: • If you want to register another repeater to this base, repeat Steps 1 through 7 for each repeater. • If you are finished registering repeaters to this base, remove the AC adapter from the wall outlet, and move the repeater to the selected location.
  • Page 34 Planning and Installation Guide 4 Installing a Repeater maintaining a “good” signal, or just inside the location where the signal became weaker. If you are installing multiple repeaters, perform this procedure for each repeater. Figure 13: Mapping the Coverage Area of a Base Unit No signal Weak signal (noise increasing)

  • Page 35: Procedure 3: Install The Repeater

    Planning and Installation Guide 4 Installing a Repeater Testing the Location To test the location, plug the repeater’s AC adapter into a standard 120VAC wall outlet, and then hold the repeater in the place where you plan to mount it. The LED should remain on and steady, indicating that the repeater has a good signal from the base.
  • Page 36 Planning and Installation Guide 4 Installing a Repeater Figure 14: Back of Repeater Wall mount slot Power connector Put the repeater over the screw head, and slide it down into place. Plug the AC adapter into the wall outlet. If you are installing multiple repeaters, perform this procedure for each repeater. Installing a Repeater in a Normal Configuration...

  • Page 37: Installing A Repeater In A Daisy-Chain Configuration

    Planning and Installation Guide 4 Installing a Repeater Installing a Repeater in a Daisy-Chain Configuration This section describes how to install and configure a repeater in a sequential (daisy-chain) configuration. In this configuration, one repeater connects to a second repeater instead of connecting directly to the base. When installing repeaters in a daisy chain, remember the following rules: •...
  • Page 38 Planning and Installation Guide 4 Installing a Repeater Figure 15: Sample Daisy-Chain Configuration 1 Base Hop 1 Repeater Repeater Hop 2 Repeater Repeater Hop 3 Repeater Repeater Figure 16: Sample Daisy-Chain Configuration 2 Base Repeater Repeater Repeater Repeater Repeater Repeater Installing a Repeater in a Daisy-Chain Configuration...
  • Page 39 Planning and Installation Guide 4 Installing a Repeater Figure 17: Sample Daisy-Chain Configuration 3 Base Repeater Repeater Repeater Repeater Repeater Repeater Figure 18: Sample Daisy-Chain Configuration 4 Base Repeater Repeater Repeater Repeater Repeater Repeater Installing a Repeater in a Daisy-Chain Configuration...
  • Page 40 Planning and Installation Guide 4 Installing a Repeater Figure 19: Sample Daisy-Chain Configuration 5 Base Repeater Repeater Repeater Repeater Repeater Repeater Figure 20: Sample Daisy-Chain Configuration 6 Base Repeater Repeater Repeater Repeater Repeater Repeater Installing a Repeater in a Daisy-Chain Configuration...
  • Page 41 Planning and Installation Guide 4 Installing a Repeater To install repeaters in a daisy-chain configuration, you must perform the following steps: Install the repeater configuration software on a PC. See “Procedure 1: Install the Repeater Configuration Software” on page Register repeater N to the base. See “Procedure 2: Register Repeater N to the Base”...

  • Page 42: Procedure 1: Install The Repeater Configuration Software

    Procedure 2: Register Repeater N to the Base Before installing a repeater, you need to activate the repeater mode on the base unit of an Avaya 3920 Wireless Telephone and then register the repeater to the base unit and any handsets. During automatic registration, the repeater seeks out the base that is currently in registration mode and registers itself to the base.

  • Page 43: Procedure 3: Configure Repeater N

    Planning and Installation Guide 4 Installing a Repeater Procedure 3: Configure Repeater N In this section, you will connect repeater N to the PC that is running the repeater configuration software and configure repeater N. Perform the following steps: Connect the splitter to the power connector on repeater N. See Figure Plug the AC adapter into a port on the splitter.

  • Page 44: Procedure 4: Configure Repeater N1

    Planning and Installation Guide 4 Installing a Repeater Figure 21: PC and Repeater Connections Connect the AC adapter to a 120 Vac Connect the power outlet. RS232 cable to the PC’s COM port. Power Splitter connector RS232 adapter cable Procedure 4: Configure Repeater N1 In this section, you will connect repeater N1 to the PC that is running the repeater configuration software and configure repeater N1.

  • Page 45: Procedure 5: Register Repeater N1 To The Base

    After you have configured repeater N1, you must register it to the base unit. Perform the following steps: Set the base of the Avaya 3920 Wireless Telephone into registration mode by pressing and holding the registration button on the base for 3 seconds.

  • Page 46: Procedure 6: Configure Additional Repeaters

    Planning and Installation Guide 4 Installing a Repeater Remove the AC adapter from the wall outlet. Unplug the AC adapter cord from the AC adapter input jack on the repeater. The repeater will stay registered to the base. If you want to connect another repeater (for example, repeater N2) through repeater N, repeat the steps in “Procedure 4: Configure Repeater N1”...
  • Page 47 Planning and Installation Guide 4 Installing a Repeater Figure 22: Configure Additional Repeaters Base Network Device RFPI Repeater = Base RFPI Ignore HOP control = No Network Device RFPI Repeater = Repeater N RFPI Ignore HOP control = Yes Network Device RFPI Repeater = Repeater N RFPI...

  • Page 48: Procedure 7: Find The Right Location

    Planning and Installation Guide 4 Installing a Repeater Procedure 7: Find the Right Location To get the best operating conditions for the repeater, it is important to place it correctly. Here are a few tips for placing repeaters: • Place the repeater as high as possible (at least six feet off the ground). •...
  • Page 49 Planning and Installation Guide 4 Installing a Repeater Figure 23: Mapping the Coverage Area of a Base Unit No signal Weak signal (noise increasing) Good signal (no noise) During a call, walk away from the base As the signal weakens, the noise increases Base...

  • Page 50: Procedure 8: Install The Repeater

    Planning and Installation Guide 4 Installing a Repeater Testing the Location To test the location, plug the repeater’s AC adapter into a standard 120VAC wall outlet, and then hold the repeater in the place where you plan to mount it. The LED should remain on and steady, indicating that the repeater has a good signal from the base.
  • Page 51 Planning and Installation Guide 4 Installing a Repeater Figure 24: Back of Repeater Wall mount slot Power connector Put the repeater over the screw head, and slide it down into place. Plug the AC adapter into the wall outlet. Perform this procedure for each repeater. Installing a Repeater in a Daisy-Chain Configuration...

  • Page 52: Registering A Repeater To A Different Base

    Plug the AC adapter into the wall outlet for 25 to 35 seconds, and unplug it again. Set the base of the Avaya 3920 Wireless Telephone into registration mode by pressing and holding the registration button on the base for 3 seconds.

  • Page 53: Turning On The Verification Tone

    Planning and Installation Guide 4 Installing a Repeater Turning on the Verification Tone When a handset moves into the extended coverage area of the repeater, it sounds a continuous verification tone. This tone sounds as long as the handset is connected to the repeater. The verification tone is a useful tool for troubleshooting installation problems.

  • Page 54: Troubleshooting

    Planning and Installation Guide 4 Installing a Repeater Troubleshooting Refer to this section if you encounter problems while using repeaters. Do not attempt to service this unit yourself. All service must be done by qualified service personnel. Condition Suggestion There is a lot of Move the repeater closer to the base.

  • Page 55: Maintenance

    Planning and Installation Guide 4 Installing a Repeater You cannot Make sure there are not already six repeaters register a registered to this base. repeater to the Reset the problem repeater and try again. base, and the repeater is connected directly to the base.
  • Page 56 Planning and Installation Guide 4 Installing a Repeater Maintenance...

  • Page 57: Registering/Unregistering Handsets

    Registering/Unregistering Handsets Overview This chapter describes how to register and unregister a handset and a base. Register a Handset to the Base Perform this procedure if you add or replace a handset. Before a handset can be used in your system, it must be registered to the cordless base.

  • Page 58: Unregister A Handset

    Planning and Installation Guide 5 Registering/Unregistering Handsets Unregister a Handset If you want to move a handset to a different base, you must first unregister it from the current base. Perform the following steps to unregister a handset: Press and hold menu. Use the Vol + and - buttons on the side of the handset to select “Deregister.”...
  • Page 59 Specifications Specifications Base Unit ° ° ° ° Operating Temperature to 50 C (+32 F to +122 Receive/Transmit Frequency 1920 MHz to 1930 MHz Peak RF Output/Transmit 100 mW (+20 dBm) Power Power Requirements 120V from supplied AC adapter Size Width –...

  • Page 60: A Specifications

    Planning and Installation Guide A Specifications Specifications Repeater ° ° ° ° Operating Temperature to 50 C (+14 F to +122 Receive/Transmit Frequency 1920 MHz to 1930 MHz Peak RF Output/Transmit 100 mW (+20 dBm) Power Power Requirements 120V from supplied AC adapter Size Width –...

Table of Contents