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Avaya 3905 User Manual

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Avaya 3905 Digital
Deskphone User Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 02.01
Part Code: NN42370-110
Date: December 2010

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  • Page 1 Avaya 3905 Digital Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 02.01 Part Code: NN42370-110 Date: December 2010...
  • Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.

  • Page 3: Table Of Contents

    Introduction to your Avaya 3905 Digital Deskphone 9 Avaya 3905 Digital Deskphone 9 Avaya 3905 Digital Deskphone Features 10 Available ACD Features on the Avaya 3905 Digital Deskphone 11 Terms you should know 13 Your telephone’s controls 15 Programmable Line/Feature Keys (self-labeled) 15...
  • Page 4 Table of contents Headset type 32 Headset port on call 32 Headset port external alerter 33 Display diagnostics 33 Call Center headset interface 34 Freeing your hands while on the job 34 Switching between the handset and the headset 34 Call Center agent/supervisor features 36 Agent Login 36 Agent Login Enhancement 36...
  • Page 5 Table of contents Display Agent Status 52 Display Queue Status 53 Your telephone non-ACD call features 54 Make a Call 54 Predial feature 55 Auto Dial 55 Redial Last Number Called 56 Activate Ring Again 56 Speed Call 57 System Speed Call (Network Speed Call) 58 Intercom Call 60 Group Intercom All Call 60 Intercom Call on a Predesignated Set 61...
  • Page 6 Table of contents Talk with more than one person 74 Set up a conference call 74 Call Join 75 Preset Conference 75 Call features 76 Use Privacy Release 76 Paging 76 Busy Override 77 Make an Announcement over the Call Page 78 Use Station Camp-on 78 Class features on IVD sets 79 Anonymous Caller Rejection (ACRJ) 79...
  • Page 7 Use Card View 96 Search for an entry 97 Copy a number from the Redial List 98 Corporate Directory 99 Accessories for the Avaya 3905 Digital Deskphone 102 Additional key caps 102 Accessory Connection Module (ACM) 102 Personal Directory PC Utility 102...
  • Page 8 Table of contents...

  • Page 9: Introduction To Your Avaya 3905 Digital Deskphone

    (ACD) are interchangeable terms for the Avaya 3905 Digital Deskphone. Additional hardware options are available to expand the capabilities of the Avaya 3905 Digital Deskphone. See “Accessories for the Avaya 3905 Digital Deskphone” on page 102. Avaya 3905 Digital Deskphone...

  • Page 10: Avaya 3905 Digital Deskphone Features

    Key-based Access Expansion Module (KBA) • Display-based Access Expansion Module (DBA) • External Alerter and Recorder Interface (MEARI) • Analog Terminal Adapter (ATA) • Personal Directory PC Utility Note: The Avaya 3905 Digital Deskphone does not support handsfree call- ing.

  • Page 11: Available Acd Features On The Avaya 3905 Digital Deskphone

    ACD Call Transfer with Time • Transfer to Incalls Key • Agent Login Enhancement Table 1 contains more Agent and Supervisor features for the Avaya 3905 Digital Deskphone. Table 1 Agent and Supervisor features Agent features Supervisor features Call Source Identification.
  • Page 12 Introduction to your Avaya 3905 Digital Deskphone Table 1 Agent and Supervisor features Agent features Supervisor features ACD Walkaway/Closed Key ACD-Limited Enhanced Agent Operation. Features. Line of Business Codes. ACD Observe-Agent/Three-Way Calling. Make Set Busy. Extended Agent Observe. Call Forcing.

  • Page 13: Terms You Should Know

    Off-hook – Off-hook is a term used to indicate that the telephone is active and ready to make a call. On the Avaya 3905 Digital Deskphone you can go off-hook when you press your Individual DN Key only. The Avaya 3905 Digital...
  • Page 14 Primary Directory Number (PDN) – The Primary Directory Number is the main extension number on your telephone. It is referred to by the Primary Directory Number Key. On the Avaya 3905 Digital Deskphone, the Primary Directory Number and your Directory Number are the same. The In-Calls Key connects directly to the Primary DN Key.

  • Page 15: Your Telephone's Controls

    Your telephone’s controls Your telephone’s controls This section describes the features on the Avaya 3905 Digital Deskphone. Programmable Line/Feature Keys (self-labeled) In addition to secondary extension number(s), you can have features assigned to the Feature Keys on your telephone. An LCD indicator shows the status of the feature assigned to each key.

  • Page 16: Context Sensitive Soft Keys (Self-Labeled)

    Your telephone’s controls and display contrast, as well as other feature settings. Applications Key Applications Key allows you to Apps access server applications, such as Corporate Directory, if available on your system. Individual DN Key allows you to x2498 make and receive non-ACD calls. Context Sensitive Soft Keys (self-labeled) The four keys located in the middle of the telephone, below the display screen,...

  • Page 17: Fixed Keys

    Avaya 3905 Digital Deskphone figure on page 9. Fixed Keys The Fixed Feature Keys on your Avaya 3905 Digital Deskphone are labeled at the factory. The Fixed Feature Keys include: Headset, Call Supervisor, Emergency, Not Ready, Make Busy, and In-Calls. These keys can be reconfigured to Activity Code, Answer Emergency, Answer Agent, Observe Agent, Display Waiting Calls or Call Agent to fit your business needs.
  • Page 18 Your telephone’s controls In-Calls Key Press the In-Calls Key to answer incoming ACD calls. The In-Calls provides easy access to your Primary or ACD Directory Number of the agent position. Headset Key Press the Headset Key to toggle back and forth between headset and handset. It is common to both the agent and the supervisor.
  • Page 19 Your telephone’s controls Call Agent Key From a supervisor set, press the Call Agent Key (optional key cap) and dial an agent’s secondary DN to communicate directly with the agent. Alternatively, if you configure an Agent Programmable Feature Key (not one of the Fixed Feature Keys) on the supervisor set for each agent, press the Call Agent...
  • Page 20 Your telephone’s controls Answer Emergency Key Press the Answer Emergency Key on the Supervisor ACD telephone to answer agent emergency calls. Answer Agent Key Press the Answer Agent Key on the Supervisor ACD telephone to establish a direct connection to the supervisor from an agent position.

  • Page 21: Application Keys

    Your telephone’s controls Application Keys Quit Key Press the Quit Key to end an active application without affecting the state of any call on the telephone. Copy Key Press the Copy Key to copy entries from the corporate directory to the personal directory.
  • Page 22 Your telephone’s controls Context Sensitive Soft Keys. In this configuration, you will only see it appear when you go off hook. In addition, it will only dial your voice mailbox when you have a message waiting. As an alternative, a Message Key may be configured as a Programmable Line/Feature Key (self-labeled).

  • Page 23: Avaya 3905 Digital Deskphone

    Deskphone. Your telephone display information Avaya 3905 Digital Deskphone Display The upper portion of the display on the Avaya 3905 Digital Deskphone gives call status information; the lower display area is a two-line feature information display (see figure below). Note: Refer to “Your Telephone’s Controls” on page 15 for more information...

  • Page 24: Options List

    Options List Options List The Options List allows you to customize certain characteristics of your phone. Screen prompts take you step-by-step through procedures and keep you informed on the status of the following settings: Language, Change feature key label, Screen contrast, Volume adjustment, Ring type, Call log options, Live dial pad, Preferred name match, Area code set-up, Call timer enable, Date/time format, Key click enable, Headset type, Headset port on call, Headset port external alerter, and Display diagnostics.

  • Page 25: Select A Language

    Options List Select a language The display is available in multiple languages. After you select Language. . . from the Options List menu; 1. Use the Navigation Keys to high- light the desired language (e.g., Ger- man). Deutsch 2. Press the Select Key.
  • Page 26 Options Key to exit. Note: For a detailed example of using the dial pad to enter text into your Avaya 3905 Digital Deskphone, see “Add a Personal Directory entry” on page 91. To restore one key label to the original: 1.

  • Page 27: Adjust Screen Contrast

    Options List Adjust Screen contrast The Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select Screen contrast from the Options List menu; From the Contrast screen, press the Lower Higher Lower Key to decrease the display contrast level, or press the Higher...
  • Page 28 Options List headset speaker.

  • Page 29: Choose Ring Type

    Options List Choose Ring type The Ring type option allows you to choose from among the various ringing sounds available for your telephone model. After you select Ring type. . . from Options List menu; 1. Use the Navigation Keys to scroll through the list of ring types.

  • Page 30: Live Dial Pad

    Options List Live dial pad The Live dial pad option allows you to press any dial pad key to automatically access a dial tone. After you select Live dial pad from the Options List menu; From the Live dialpad screen, press Key to turn on Live dial pad, or press the Key to turn off Live...

  • Page 31: Call Timer

    Options List Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Call timer The Call timer enable option measures how long you are on each call. After you select Call timer enable from the Options List menu;...

  • Page 32: Headset Type

    Key to turn off Headset port on call. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Note: Additional equipment is required to implement this option. For more information please contact your Avaya distributor.

  • Page 33: Headset Port External Alerter

    The Display diagnostics option tests the functionality of your telephone’s display screen and indicator lights. This option also provides information on the firmware currently in use on your Avaya 3905 Digital Deskphone. After you select Display diagnostics from the Options List menu;...

  • Page 34: Call Center Headset Interface

    Headset Key is a Fixed Feature Key on the lower left of the phone. The headset jack is on the back of the Avaya 3905 Digital Deskphone. Both direct connect, or unamplified headsets, and amplified headsets can be used with the Avaya 3905 Digital Deskphone headset jack.
  • Page 35 Call Center headset interface adjust the volume setting in the Options Menu. Note: Refer to your distributor for the latest product bulletin from Avaya rec- ommending headset types for use with the Avaya 3905 Digital Deskphone.

  • Page 36: Call Center Agent/Supervisor Features

    Call Center agent/supervisor features Call Center agent/supervisor features This section describes features and procedures for both the Call Center agent and the supervisor. Agent Login 1. Press the Make Busy Key until the indicator turns on. 2. Press the In-Calls Key.

  • Page 37: Agent Logout

    Call Center agent/supervisor features If the password option is assigned: After you enter your four-digit agent ID, you receive a special dial tone. Enter you four-digit password. If your password is accepted, you are logged in. If the system does not accept your password, you will hear reorder (fast busy) tone.

  • Page 38: Agent Features

    Agent features Agent features This section explains the features that are available to ACD agent positions. Activity Code Fixed Key to activate Line-of-Business code The Line-of-Business (LOB) code feature allows the ACD user to enter a three-digit code to record the type of activity the agent is performing. The code is sent to a customer-premises downstream processor through the MIS interface.

  • Page 39: Call Forcing

    Agent features one or more non-ACD DNs (Individual DNs). Note 1: If you have ACD call forcing turned on, you hear an audible tone and the call is automatically sent to your In-Calls Key. You do not pickup the call, it is sent to your line.

  • Page 40: Display Queue Threshold (Msqs Enhancement For Agents)

    Agent features The MSQS Key/Lamp feature can be activated by any of the following actions: • you log in • an ACD call is presented to your position • you activate the Not Ready feature Once activated, the lamp status reflects the queue status as shown in Table 2. Note: The MSQS feature can be assigned to a fixed key with the optional cap Dsplay Queue, or it can be assigned to a programmable line/feature key with the label DisplayQue.
  • Page 41 Agent features CALLQ Number of calls in the queue Forward Callers Redial Quit Copy 553-9094 2. Your display shows information similar to the example above. The labels T1, T2, and T3, represent the threshold wait time for the call at the front of the queue or the number of calls in the queue.

  • Page 42: Emergency Key

    Agent features display each time a call is presented to your position. The information includes the threshold level, the threshold type (CALLQ or WAIT), and the current value of the threshold. In some systems, this information is also displayed when the Not Ready feature is active.

  • Page 43: Not Ready Key

    Agent features To make the set busy: Press the Make Busy Key once. The indicator lamp turns on steady and “Set Busy Activated” is displayed. To make your phone available for incoming secondary directory number calls: Press the Make Busy Key again.

  • Page 44: Answer Or Make Non-Acd Calls

    Agent features pressed. When you are ready to take ACD calls again: 2. Press the Not Ready Key again. Answer or Make Non-ACD Calls The individual DN allows the user (agent) to make outgoing calls and to receive non-ACD incoming calls. If the agent does not have an active call when the Individual line flashes, the agent can press the individual DN line and answer the call.

  • Page 45: Walkaway And Return From Walkaway

    Agent features If you are on a call and hear a buzz and the Supervisor indicator flashes: 1. Press the Hold Key. 2. Press the Supervisor Key. To call your supervisor: Press the Supervisor Key. If you are on a call, this automatically puts the call in progress on Hold.

  • Page 46: Transfer To Incalls Key

    Agent features To Walkaway while in Not Ready mode (Not Ready LED or LCD indicator is on, and Not Ready is shown on the display): 1. Press the Not Ready Key. 2. Enter the three-digit unavailability code provided by the system administrator.
  • Page 47 Agent features To transfer an incoming Call Center or ACD call to another agent’s InCalls Key: 1. Press the Transfer Key. The other party is on hold, and you receive dial tone. The LCD indicator light flashes continuously. Dial the second agent’s InCalls Key directory number.

  • Page 48: Call Center Supervisor Features

    Call Center supervisor features Call Center supervisor features You can assign any feature listed in the “Agent features” section to the supervisor’s telephone (except Supervisor key), as well as the features described in this section. Agent Keys The Call Agent Keys feature allows you to connect to each agent position. Each Agent Key is linked to a particular agent position.

  • Page 49: Answer Emergency

    Use Supervisor Observe and the Supervisor Headset Jack Supervisor Observe Key is located in the upper left corner of the Avaya 3905 Digital Deskphone. It has an associated LED. A supervisor can listen in on an active call at an ACD terminal by connecting...

  • Page 50: Controlled Interflow

    Call Center supervisor features telephone. The LED remains dark to denote that the supervisor can hear the conversation while the microphone for the supervisor’s headset is muted. To use the Supervisor Observe feature, the supervisor plugs the headset into the agent telephone. To use the Supervisor Observe feature for a two way conversation:...

  • Page 51: Observe Agent

    Call Center supervisor features The indicator lights continuously. All calls in the queue and new calls receive Night Service, or are handled in a way designed for your system. Exit Night Service: Press the Night Service Key a second NightSvc time.

  • Page 52: Display Agent Status

    Call Center supervisor features Display Agent Status The Display Agent feature gives you a summary of the current status of all agent positions for which you have Agent Keys information displayed. 1. Press the Display Agent Key. The DisplayAgt display shows a summary of the cur- rent status of all agent positions in the ACD group.

  • Page 53: Display Queue Status

    Note 1: The Dsply Queue Key can be configured on your Avaya 3905 Digital Deskphone as a fixed key (using the Display Que key cap) or as a Programmable Line/Feature Key (self-labeled) that displays DisplayQue.

  • Page 54: Your Telephone Non-Acd Call Features

    Make a Call This section describes features you can use when making a call. There are several ways to make a call from your Avaya 3905 Digital Deskphone. Note: If your Avaya 3905 Digital Deskphone is equipped with a hand- set, you must lift the handset and press a DN or ACD DN to get a response in the handset.

  • Page 55: Predial Feature

    Make a Call Predial feature The Predial feature allows you to enter and preview a number of up to 31 digits and make corrections before you dial the number. To use Predial: Dial the number. Note 1: If you are calling an external or long distance number, be sure that the appropriate access codes are included.

  • Page 56: Redial Last Number Called

    Make a Call To display an Auto Dial number: 1. Press the appropriate Auto Dial AutoDial Key. Dial the telephone number (including access code) you want to store on the Auto Dial Key. 3. Press the Auto Dial Key a second AutoDial time.

  • Page 57: Speed Call

    Make a Call To use Ring Again: Dial an individual DN and receive a busy tone. 2. Press the Ring Again Key. RingAgn The screen displays RING AGAIN IS ACTIVE. When the number you want to reach is To call a Ring Again party when you receive notification: available you hear the Ring Again tone.

  • Page 58: System Speed Call (Network Speed Call)

    Make a Call screen without storing a speed call number. Note: A dash is automatically inserted after the required number of digits have been entered. 3. Dial the associated telephone number. Use the Delete Cancel Key if you make a mistake.
  • Page 59 Make a Call system, not your desktop telephone. To make a System Speed Call: 1. Press the Individual DN Key. 2498 2. Press the System Speed Call SSCuser SScCtlr User Key or System Speed Controller Key. 3. Dial the Speed Call code assigned to the number you want to dial.

  • Page 60: Intercom Call

    Make a Call Intercom Call The Group Intercom feature connects a group of people through a Gpintercom Key. You can use the Group Intercom feature to call a member of your intercom group by pressing a one-, two-, three-, or four-digit code (depending on the size of your group).

  • Page 61: Intercom Call On A Predesignated Set

    Make a Call To make a Group Intercom All Call conference: 1. Press the Gpintercom Key. Gpintercom 2. Press the Octothorpe (#) to activate the Group Intercom All Call feature. You hear ringing. Note: Members can enter or leave the conference, or you can page the members.

  • Page 62: Individual Page From Group Intercom

    Answer a Call their Intercom Key lamp flashes. 3. The other party can answer the call by pressing the Intercom Key. After a two-second delay, an automatic connection is made, and the other party can hear the message over the speaker. Individual Page from Group Intercom The Individual Page from Group Intercom feature allows a Group Intercom member to page another group member using the Handsfree speaker.

  • Page 63: While You Are Away From Your Desk

    While you are away from your desk While you are away from your desk Call Forward On an ACD set, Call Forward can only be used on your Individual DN. It cannot be used in conjunction with your ACD DN. Call Forward allows you to transfer your Individual DN calls to ring at another DN.

  • Page 64: Forward An Internal Call (Call Forward Busy/Don't Answer Split)

    While you are away from your desk 2. Press the Done Key to return to the Done previous screen. This action leaves Call Forward active. To cancel Call Forward: 1. Press the Check Forward Key. CheckFw 2. Press the Cancel Forward Key.

  • Page 65: Call Forward - Remote Activation

    While you are away from your desk Forward Don’t Answer activa- tion is successful. Dial the DN where you want to forward your calls. To cancel Call Forward Busy/Don’t Answer Split: Dial the appropriate FAC again. You receive a confirmation tone. Call Forward –...

  • Page 66: While On An Active Call

    While on an active call While on an active call Place a call on Hold Use the Hold feature when you are on the line with one party on your secondary or Individual DN, and a second call comes in on a second line.

  • Page 67: Blind Transfer Recall

    While on an active call 2. Dial the DN number where you are transferring the call. 3. Press the Swap Key to move Swap between talking with the original caller and the new caller. Press the Connect Key to Connect complete the transfer.

  • Page 68: Call Park

    While on an active call If the transferred call is not answered, your telephone rings: 1. Press a Key. You connect back 2498 to the original caller. 2. Press the Transfer Key and Trans repeat the transfer (to a different DN), if desired.
  • Page 69 While on an active call extension. To Park a call using the FAC: 1. Press the Transfer Key. Trans 2. Dial the Call Park FAC If you do not want the call parked on your own DN, dial a DN where you want to park the call.

  • Page 70: Charge A Call Or Charge A Forced Call

    While on an active call Charge a Call or Charge a Forced Call Charge a Call or Charge a Forced Call allows you to enter a billing number for charge-back purposes. The account code can be from 2 to 14 digits. You may be prompted to enter an account code, or you may voluntarily enter an account code when an incoming call is answered.

  • Page 71: Trace A Malicious Call

    While on an active call second call automatically displays. While on a call, you hear the call To view the name of a second caller while on a waiting tone. call in progress: 1. Press the Inspect Key. Inspect 2. Press the flashing Key.

  • Page 72: Incoming Calls

    Incoming calls 3. Dial the MALCShold FAC. 4. You are automatically reconnected to the calling party. Incoming calls Answer Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. To answer a call in your own Call Pickup Group: 1.

  • Page 73: Call Waiting

    Incoming calls Call Waiting Call Waiting lets you put your current call on Hold, while you answer the next call. For example: The attendant routes an outside call to you when you are already on a call. Call Waiting allows you to recognize an incoming call and respond to it.

  • Page 74: Talk With More Than One Person

    You can set up a conference call for up to six people (this includes yourself). Contact your system administrator to find out the maximum number of people you can join in a conference on your system. On the Avaya 3905 Digital Deskphone, this feature is available on your Individual DN Key.

  • Page 75: Call Join

    Talk with more than one person Call Join To connect a call on Hold (on a different line) to your current call: 1. Press the Conference Key. Conf 2. Press the key that has the 2270 caller that you want to connect to your current call.

  • Page 76: Call Features

    Call features Meridian SL-100 system disconnect, the conference is terminated. Call features Call features are accessible on Fixed Keys, Programmable Line/Feature Keys and Programmable Feature Keys. Use Privacy Release Privacy Release allows one or more people who share your non-ACD DN to join your call.

  • Page 77: Busy Override

    Call features access trunk. This provides access to loudspeaker paging equipment. Busy Override The Busy Override feature allows you to gain access to a busy station by pressing the ExeBusyOvd Key. To activate Busy Override after receiving a busy tone: 1.

  • Page 78: Make An Announcement Over The Call

    Call features Make an Announcement over the Call Page Call Page allows you to make an announcement over the page system. To make a page call, dial the page access code. Note: When attendant consoles use the Page Key, it overrides the tele- phones.

  • Page 79: Class Features On Ivd Sets

    Class features on IVD sets To activate Station Camp-on after answering an incoming telephone call: 1. Press Transfer Key. The other party is placed on hold, and you receive dial tone. The screen dis- plays CALL ON HOLD, DIAL NUMBER. 2.

  • Page 80: Automatic Callback (Acb)

    Class features on IVD sets To deactivate or cancel Anonymous Caller Rejection: 1. Press your Individual DN 2698 Key. 2. Dial the FAC digits for feature deactivation. 3. A recording or confirmation tone tells you that Anonymous Caller Rejection is cancelled. Automatic Callback (ACB) This feature allows you to enter a FAC that automatically sets up a call to the last DN you dialed on your Individual DN, regardless if the call was...

  • Page 81: Automatic Recall (Ar)

    Class features on IVD sets normal ringing. To deactivate or cancel Automatic Callback: 1. Press your Individual DN Key. 2698 2. Dial the FAC digits for feature deactivation. Automatic Recall (AR) This feature allows you to enter a FAC that automatically sets up a call to the DN of the last incoming call on your individual DN.

  • Page 82: Customer Originated Trace (Cot)

    Class features on IVD sets Automatic Recall rings your telephone. Answer the telephone, and you hear normal ringing. To deactivate or cancel Automatic Recall: 1. Press your Individual DN 2698 Key. 2. Dial the FAC digits for feature deactivation. Customer Originated Trace (COT) This feature allows you to activate an immediate trace of the last incoming call, without requiring prior approval and manual intervention by your system administrator.

  • Page 83: Calling Name/Number Delivery Blocking (Cnnb)

    Class features on IVD sets 5. Press the Goodbye Key again to disconnect. The feature deactivates. 6. Contact your system administrator for follow-up actions. Calling Name/Number Delivery Blocking (CNNB) This feature allows you to control the display of your individual DN or your name and DN for a terminating call on a per-call basis.

  • Page 84: Directory Display And Navigation

    Directory display and navigation With the Avaya 3905 Digital Deskphone’s display, you can view two lines of information. The figure below shows the status once you log into the directory. Access your Callers List, Redial List, or Personal Directory...

  • Page 85: Directory Password Protection

    Directory password protection You can password protect your Personal Directory, Callers List, and Redial list on the Avaya 3905 Digital Deskphone. If password protection is activated, you will be asked to enter your password each time you press the Dir/Log Key.
  • Page 86 Directory display and navigation 2. From the Directories menu, use the Navigation Keys to highlight Password Administration. Password Administration 3. Press the Select Key. The Select Password Administration menu appears with Password enabled: OFF highlighted. 4. Press the Select Key again to select Select Password enabled: OFF.
  • Page 87 Directory display and navigation To disable Personal Directory password: 1. Press the Directory/Log Key. Dir/Log 2. Dial the password. 3. Press the Enter Key. Enter 4. Use the Navigation Keys to highlight Password Administration. Password Administration 5. Press the Select Key.

  • Page 88: Call Log

    The newest call is stored at the bottom of the list. The Avaya 3905 Digital Deskphone Call Log list holds up to 100 entries for incoming and 20 entries for outgoing calls. The Avaya 3905 Digital Deskphone can copy a number from the Callers List or Redial List and store it in the Personal Directory.

  • Page 89: Access And Use The Redial List

    Access and use the Redial List The Redial List records your last 20 outgoing calls and can be password protected. On the Avaya 3905 Digital Deskphone, you can copy these numbers to your Personal Directory. To access the Redial List using the Dir/Log Key: 1.
  • Page 90 Call Log 3. Press Select. Select To access the Redial List using a Context Sensitive Soft Key or a Programmable Feature Key: Press the Redial Key. You are Redial presented with the most recently dialed number. To make a call from the Redial List: 1.

  • Page 91: Use The Personal Directory

    You can also add entries with the “AddNew” Key or by using the Personal Directory PC Utility application. The Personal Directory PC Utility uses an accessory cartridge to connect your PC and your Avaya 3905 Digital Deskphone. You can create a directory on your Personal Computer and transfer it to your Avaya 3905 Digital Deskphone.
  • Page 92 Use the Personal Directory Example: To enter the name and telephone number for Chris: Dial the name using the key pad. Note: Press the Up Navigation Key to access special characters you may want to include in the name. Use the Naviga- tion Keys to locate the character you...

  • Page 93: Add An Incoming Call

    Use the Personal Directory 7. Press the Quit Key or the Quit Directory/Log Key to exit. Dir/Log Add an incoming call 1. Press the Copy Key. Copy The displays shows the message Copy to. 2. Press the Directory/Log Key. Dir/Log 3.

  • Page 94: Add An Outgoing Call

    Use the Personal Directory 6. Press the Quit Key or the Quit Directory/Log Key to exit. Note: You can edit the name or number Dir/Log before or after you save to the directory. Add an outgoing call 1. After the person you called answers, Copy press the Copy...

  • Page 95: Delete Your Personal Directory

    Use the Personal Directory 3. Press the Key to confirm the deletion. To edit a Personal Directory entry: 1. Press the Edit Key to change the Edit telephone number or name. 2. Use the Navigation Keys to highlight the character you want to change.

  • Page 96: Use The Personal Directory To Make A Call

    Use the Personal Directory 2. Press the Key if you want to delete all the entries in your Personal Directory, or press the Key if you want to return to the top of the Personal Directory with no changes made. 3.

  • Page 97: Search For An Entry

    Use the Personal Directory To dial from the Card View: 1. Use the Navigation Keys to show the name and number of the cur- rently selected entry in the Card View. Note: If you are dialing an external or long distance number, be sure that your directory entry includes the access codes required by your system to make an external or long distance call.

  • Page 98: Copy A Number From The Redial List

    Use the Personal Directory Copy a number from the Redial List You can copy a number from the Redial List to the Personal Directory. To copy a number from the Redial List: 1. Use the Navigation Keys to high- light the name or number in your Redial List that you want to copy to your Personal Directory.

  • Page 99: Corporate Directory

    Corporate Directory Corporate Directory The Corporate Directory application allows you to search by entering the characters in the name of the person you are calling, beginning with the last name. Once you have located the name and number of the person, you may use the dial soft key to call the number.
  • Page 100 Corporate Directory match, the screen displays No matches found for . . . (the text that you entered). 6. Use the Navigation Keys to scroll through the directory. Note: The entire directory is available. The “find” process determines which directory entry to select as your starting point.
  • Page 101 Corporate Directory To exit the Corporate Directory application: Press the Quit Key or the Quit Applications Key. Apps To copy an entry from the Corporate Directory to your telephone’s Personal Directory: 1. With the entry selected in the Corpo- Copy rate Directory, press the Copy Key.

  • Page 102: Accessories For The Avaya 3905 Digital Deskphone

    PC, and download the file directly from the PC to the Avaya 3905 Digital Deskphone through a serial port connection. You can also upload the Personal Directory from the Avaya 3905 Digital Deskphone to your PC so that you can modify the directory.

  • Page 103: Handset

    Display-based Access Expansion Module (DBA) The Display-based Access Expansion Module provides additional line (DN) or feature keys for the Avaya 3905 Digital Deskphone. The DBA has eight keys on three layers for a total of 24 additional DN or feature keys. The three layers are accessed through the use of a Page key.

  • Page 104: Feature Key Chart

    Feature Key chart Feature Key chart The following chart indicates which type of feature key can be used for features, or whether features can be accessed with a Feature Access Code (FAC). Feature Name Context Programmable Feature Fixed Sensitive Access Soft Key Code Activity Code (LOB)
  • Page 105 Feature Key chart Feature Name Context Programmable Feature Fixed Sensitive Access Soft Key Code Call Join Call Page Call Park Call Pickup Call Pickup, Directed Call Transfer Call Waiting Callers Calling Name/Number Delivery Blocking (CNNB) Charge a Call (Account Code) Conference 6-party Controlled Interflow Customer Originated...
  • Page 106 Feature Key chart Feature Name Context Programmable Feature Fixed Sensitive Access Soft Key Code Group Intercom Call Incalls Inspect Last Number Redial Make Set Busy Malicious Call Hold Message Waiting Message Waiting Light Multistage Queue Status Key/Lamp (MSQS) Night Service Not Ready Observe Agent Options Feature List...
  • Page 107 Feature Key chart Feature Name Context Programmable Feature Fixed Sensitive Access Soft Key Code Speed Call User Station Camp-On Supervisor Supervisor Observe System Speed Call Controller System Speed Call User Walkaway...

  • Page 108: Meridian Sl-100 Feature Access Codes (Fac)

    Meridian SL-100 Feature Access Codes (FAC) Meridian SL-100 Feature Access Codes (FAC) Note: Contact your system administrator to obtain the FAC codes for each feature that is available on your system. Anonymous Caller Direct Call Park (DCPK) Rejection (ACRJ) Automatic Call Back (ACB) Directed Call Pick-up (DCPU) Automatic Recall (AR) Last Number Redial...
  • Page 109 Meridian SL-100 Feature Access Codes (FAC)
  • Page 110 Auto Dial Key Conference with Supervisor Automatic Callback Contact your Supervisor 10, 16 Automatic Recall Context Sensitive Soft Keys Avaya 3905 Digital Deskphone Features Controlled Interflow copy from Redial List Corporate Directory Customer Originated Trace Blind Transfer Recall Busy Override...
  • Page 111 Index DBA Expansion Module dialing 16, 39 Goodbye Key predial Group Intercom Call directory password protection Directory Number Handset 85, 91 Directory/Log Key 34, 102 Headset Display Agent Status talk/listen display diagnostics 18, 34 Headset Key Display Feature Headset port external alerter 40, 48 Display Queue headset port external alerter...
  • Page 112 Index Done Key Feature Key 20, 51 Observe Agent Key Navigation Keys Off-hook Options Key Optional Key Caps Programmable Line (DN)/Feature 15, 24 Options Key Options List Quit Key Select Key Paging Paging Tone language selection password Last Number Redial directory LCD Indicator 85, 91, 98...
  • Page 113 Index volume, adjust 21, 24 Quit Key Waiting Calls Key Walkaway Redial Last Number Called 88, 89, 98 Redial List access Return from Walkaway Ring Again ring type Ringback/ring tone screen contrast Select Key Selective Call Forward Shared Directory Numbers 26, 92 special characters, entering Special Dial Tone...

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