Available Acd Features On The Avaya 3905 Digital Deskphone - Avaya 3905 User Manual

Available ACD Features on the Avaya 3905 Digital
Deskphone
Common Agent/Supervisor Features
• Headset
• Non-ACD Call Keys
• Hold
• Personal Directory
• Call Log
• Redial List
• Options
• Call Park by ACD Agent
• ACD Call Transfer with Time
• Transfer to Incalls Key
• Agent Login Enhancement
Table 1 contains more Agent and Supervisor features for the Avaya 3905
Digital Deskphone.
Table 1 Agent and Supervisor features
Agent features
Call Source Identification.
Called Name/Number Display.
Emergency Keys.
Emergency Keys Enhanced.
Incalls Key.
Call-Supervisor Keys.
Not-Ready Key.
ACD Station Maintenance and
Configuration Enhancements.
ACD Multistage Queue Status
Refresh.
Multistage Queue Status
Key/Lamp.
Introduction to your Avaya 3905 Digital Deskphone
Agent-Status Lamp.
Display Agents Summary Key.
Forced Agent Availability.
Controlled Interflow.
Agent Key.
Call-Agent Key.
Night Treatment.
Supervisor Control of Night Service.
ACD Observe-Agent Enhanced.
ACD Status-Lamp Enhancement.
Supervisor features
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