Avaya 3920 User Manual
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Avaya 3920 User Manual

Avaya 3920 User Manual

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Avaya 3920 Wireless Telephone
User's Guide
16-603439
Issue 1
August 2009

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Summary of Contents for Avaya 3920

  • Page 1 Avaya 3920 Wireless Telephone User’s Guide 16-603439 Issue 1 August 2009...
  • Page 2 – an Avaya Inc. system administrator, your telecommunications peers, and your managers. Avaya Inc. does not warrant that this product or any of its networked equip- ment is either immune from or will prevent either unauthorized or malicious intrusions.

  • Page 3: Customer Support

    Trademarks PARTNER is a registered trademark of Avaya Inc. in the U.S. and other countries. Customer Support If you need assistance when programming or using your system, contact your local Authorized Dealer or call Avaya Global Support Services at 1 800 628-2888. Consultation charges may apply.

  • Page 4: Important Safety Instructions

    Important Safety Instructions The following list provides basic safety precautions that should always be followed when using your telephone equipment. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners.

  • Page 5: Table Of Contents

    Contents 1 Introduction Welcome ......................7 Organization....................8 Conventions ....................8 Related Documents..................9 2 Installing the Telephone Overview ...................... 11 Select Base Unit Location ................13 Install the Base Unit on a Desktop ............... 14 Install the Base Unit on a Standard Wall Plate ..........16 Install the Base Unit Directly on a Wall ............
  • Page 6 Table of Contents User’s Guide 4 Using Your Telephone Overview ...................... 45 Handset Modes .................... 45 Handling Calls ....................46 Make a Call....................46 Answer a Call..................... 46 Make an Intercom Call................47 Answer an Intercom Call................47 Place a Call on Hold .................. 47 Transfer a Call ...................

  • Page 7: Introduction

    Introduction Welcome This guide provides instructions on how to install and use your Avaya 3920 Wireless Telephone. The Avaya 3920 Wireless Telephone is specific to the Avaya PARTNER Communications System. Unlike consumer-type wireless telephones, which are typically connected to analog interfaces, the Avaya 3920...

  • Page 8: Organization

    DECT 6.0 will provide trouble-free functionality. This chapter explains how this guide is organized, shows the typographical conventions used, and provides the Avaya Support Center web site to access for additional documentation. Organization This guide is organized as follows: •...

  • Page 9: Related Documents

    User’s Guide 1 Introduction Related Documents For additional documentation and the most current version of this document, go to the Avaya Support Center at www.avaya.com/support. Related Documents...
  • Page 10 User’s Guide 1 Introduction Related Documents...

  • Page 11: Installing The Telephone

    Installing the Telephone Overview This chapter explains how to install the Avaya 3920 Wireless Telephone. The sections provided in this chapter are as follows: “Select Base Unit Location” on page “Install the Base Unit on a Desktop” on page “Install the Base Unit on a Standard Wall Plate” on page “Install the Base Unit Directly on a Wall”...
  • Page 12 User’s Guide 2 Installing the Telephone The Avaya 3920 Wireless Telephone is packaged with this installation and use guide and the components shown below. If any of these items are missing or damaged, contact your System Administrator. Figure 1: Avaya 3920 Wireless Telephone Components...

  • Page 13: Select Base Unit Location

    • Keep the base unit and handset away from sources of electrical noise, such as motors and fluorescent lighting. For more information about installation (including the positioning of base units and the installation of repeaters), please refer to the Avaya 3920 Wireless Telephone Planning and Installation Guide. WARNING: The Avaya 3920 Wireless Telephone handset, base unit, and repeaters are designed for indoor use and installation.

  • Page 14: Install The Base Unit On A Desktop

    User’s Guide 2 Installing the Telephone Install the Base Unit on a Desktop This section provides procedures to install the base unit on a desktop or table. If you want to mount the base unit on a wall, go to “Install the Base Unit on a Standard Wall Plate”...
  • Page 15 User’s Guide 2 Installing the Telephone Plug the AC adapter cord into the AC adapter input jack on the base unit. Plug the AC adapter into a standard 120VAC wall outlet. Make sure this outlet cannot be turned off by a switch. Figure 3: Connections to Base Unit Telephone jack connected Adapter...

  • Page 16: Install The Base Unit On A Standard Wall Plate

    User’s Guide 2 Installing the Telephone Install the Base Unit on a Standard Wall Plate This section provides procedures to mount the base unit on the wall if a standard wall plate, with a telephone jack connected to the PARTNER ACS, is installed in the wall.
  • Page 17 User’s Guide 2 Installing the Telephone Plug one end of the 14-foot telephone cord into the “Line In” jack on the base unit. Plug the AC adapter cord into the AC adapter input jack on the base unit. Figure 5: Plug Cords into Base Unit Line In jack Place the AC adapter cord and the telephone cord inside the molded...
  • Page 18 User’s Guide 2 Installing the Telephone Place the base unit on the posts of the wall plate and pull down until the base unit is firmly seated. Figure 7: Mount Base Unit on Wall Plate Plug the AC adapter into a standard 120VAC wall outlet. Make sure this outlet cannot be turned off by a switch.

  • Page 19: Install The Base Unit Directly On A Wall

    User’s Guide 2 Installing the Telephone Install the Base Unit Directly on a Wall This section provides procedures to mount the base unit directly on a wall if a standard wall plate is not installed. Use #10 screws and, if necessary, anchoring devices that are suitable for the wall material where the base unit will be placed.
  • Page 20 User’s Guide 2 Installing the Telephone To attach the wall mount stand to the base unit, slide the wall mount stand into the notches at the top of the base unit. Then push the wall mount stand down and snap it into place. Figure 10: Attach Wall Mount Stand to Base Unit Plug one end of the 14-foot telephone cord into the “Line In”...
  • Page 21 User’s Guide 2 Installing the Telephone Place the AC adapter cord and the telephone cord inside the molded channels of the wall mount stand. Figure 12: Place Cords in Molded Channels Place the base unit on the posts of the wall screws and pull down until the base unit is firmly seated.
  • Page 22 User’s Guide 2 Installing the Telephone Plug the other end of the telephone cord into the telephone jack connected to the PARTNER ACS. Figure 14: Plug Telephone Cord into Telephone Jack Plug the AC adapter into a standard 120VAC wall outlet. Make sure this outlet cannot be turned off by a switch.

  • Page 23: Apply Power To The Charger Unit

    User’s Guide 2 Installing the Telephone Apply Power to the Charger Unit Plug the AC adapter cord into the input jack on the back of the charger unit. Wrap the AC adapter cord around the strain relief. Plug the AC adapter into a standard 120VAC wall outlet. Always route the power cord away from high-traffic areas, and where it cannot become chafed and create a fire or electrical hazard.

  • Page 24: Mount The Charger Unit On A Wall (Optional)

    User’s Guide 2 Installing the Telephone Mount the Charger Unit on a Wall (Optional) The charger unit can be mounted directly on the wall. Use #10 screws and, if necessary, anchoring devices that are suitable for the wall material where the charger unit will be placed.

  • Page 25: Install The Handset Battery

    User’s Guide 2 Installing the Telephone Install the Handset Battery Remove the battery cover from the back of the handset by pressing the latch and sliding the cover down until it comes off the handset. Figure 19: Remove Battery Cover Slide the battery down into the handset.
  • Page 26 User’s Guide 2 Installing the Telephone Figure 21: Close Battery Cover If you are using the battery for the first time, go to “Charge the Battery for the First Time” on page Install the Handset Battery...

  • Page 27: Charge The Battery For The First Time

    User’s Guide 2 Installing the Telephone Charge the Battery for the First Time Before using your handset for the first time, the battery must be continuously charged for 15 to 20 hours. (After the battery is charged for the first time, it will only take five to six hours for the battery to be fully recharged.) Install the battery in the handset.

  • Page 28: Charge The Spare Battery

    User’s Guide 2 Installing the Telephone Charge the Spare Battery It is recommended that you have a spare battery always charging to protect against complete battery discharge. The charger unit is equipped to charge the spare battery with or without the handset in the front slot. See Appendix C, “Accessories”...
  • Page 29 User’s Guide 2 Installing the Telephone When charging is complete, press out on the latch to remove the spare battery for use. If you don’t need the spare battery immediately, leave it in the charging compartment; it will not overcharge. See information about the low battery indicator in “Description of Icons in Handset Display”...

  • Page 30: Install A Headset (Optional)

    User’s Guide 2 Installing the Telephone Install a Headset (Optional) The optional headset provides a hands-free option when you use the belt clip to carry the handset and conduct a conversation. All feature operations remain the same except the handset earphone and microphone are disconnected. Open the cover over the Headset jack that is located on the top of the Handset.

  • Page 31: Attach The Belt Clip To The Handset

    User’s Guide 2 Installing the Telephone Attach the Belt Clip to the Handset You can use the belt clip to attach the handset to your belt or pocket. Slide the clip into the tab stop. The belt clip is designed to fit snugly onto the handset. Figure 25: Attach Belt Clip to Handset Attach the Belt Clip to the Handset...
  • Page 32 User’s Guide 2 Installing the Telephone Press firmly until it snaps into place. Figure 26: Press Belt Clip onto Handset Attach the Belt Clip to the Handset...

  • Page 33: Remove The Belt Clip From The Handset

    User’s Guide 2 Installing the Telephone Remove the Belt Clip from the Handset Press the retain clip in toward the belt clip blade and slide the clip up at the same time. Figure 27: Remove Belt Clip from the Handset Remove the Belt Clip from the Handset...
  • Page 34 User’s Guide 2 Installing the Telephone Remove the Belt Clip from the Handset...

  • Page 35: About Your Telephone

    About Your Telephone Overview The Avaya 3920 Wireless Telephone is a digital telephone designed to work with your PARTNER ACS. It offers the mobility inherent in a wireless telephone plus access to the features and functionality of the PARTNER ACS. The Avaya 3920 telephone uses DECT 6.0 technology and provides the following features:...

  • Page 36: Handset

    User’s Guide 3 About Your Telephone Handset Figure 28: Avaya 3920 Wireless Telephone Handset HOLD TRANSFER CONF FEATURE menu TALK MUTE 1 Headset Jack 11 Programmable Button 2 Handset Display 12 Conference Button 3 Transfer Button 13 Feature Button 4 Hold Button...
  • Page 37 Dialpad 12-button dialpad for placing calls or accessing features. Intercom buttons Makes or answers a call to or from another extension in your system. (Shown in call-outs 8 and 9 in “Avaya 3920 Wireless Telephone Handset” on page 36.) Handset...
  • Page 38 User’s Guide 3 About Your Telephone Button Description Programmable Features programmed on the programmable buttons buttons are determined by the PARTNER ACS programming. See your System Administrator for information about the features programmed on your buttons. Ringer On/Off Turns handset ringer on or off when not active Vol - Button on a call.
  • Page 39 User’s Guide 3 About Your Telephone Handset Display The handset display has two 16-character lines and one line of icons that provide calling information and operating conditions. Figure 29: Handset Display A descriptions of the icons that appear in the handset display are provided in the following table.

  • Page 40: Base Unit

    User’s Guide 3 About Your Telephone Base Unit The base unit can be mounted on a wall or placed on a desk. There is one blue power LED that indicates the base unit has power. Figure 30: Base Unit Base Unit...

  • Page 41: Charger Unit

    User’s Guide 3 About Your Telephone Charger Unit The handset comes with a charger unit that functions as a cradle for the handset when in Standby Mode (or idle) and a charger for the handset battery. The charger unit also has a rear slot for spare battery charging. Two LEDs indicate the handset battery and spare battery are charging and making good contact with the charger unit.

  • Page 42: Clean The Charger Unit Contacts

    User’s Guide 3 About Your Telephone Clean the Charger Unit Contacts It is important to clean all charging contacts on the charger unit and on the handset and spare battery about once a month. Use a pencil eraser or a soft dry cloth.

  • Page 43: Battery

    User’s Guide 3 About Your Telephone Battery Your wireless telephone comes with one nickel-metal hydride rechargeable battery that provides up to 12 hours of talk time (fully charged). Low Battery Indications If the battery runs low while a call is in progress, the handset beeps once every three seconds.
  • Page 44 User’s Guide 3 About Your Telephone Battery...

  • Page 45: Using Your Telephone

    Using Your Telephone Overview This chapter describes the three handset modes and provides procedures on how to handle calls and change handset settings. Handset Modes There are three modes in which the handset operates: • AutoAnswer Mode. When the handset is in the charger unit, it is in AutoAnswer mode.

  • Page 46: Handling Calls

    User’s Guide 4 Using Your Telephone Handling Calls This section describes how to: • Make and answer calls • Place a call on hold • Transfer a call • Conference a call • Mute a conversation Make a Call Press TALK. Pressing the Speaker button when you are not active on a call also puts the handset offhook.

  • Page 47: Make An Intercom Call

    User’s Guide 4 Using Your Telephone Make an Intercom Call Press the Intercom button. When you hear dial tone, enter the extension number using the dialpad. If you want to turn on the speakerphone, press the Speakerphone button. When you are finished with the call, press TALK to hang up. Answer an Intercom Call Do one of the following: •...

  • Page 48: Conference A Call

    User’s Guide 4 Using Your Telephone Conference a Call While on a call, press CONF. Depending on your system, you will hear dial tone or you must select a line. Select an Intercom button or line button, and dial the extension or telephone number.

  • Page 49: Changing Handset Settings

    User’s Guide 4 Using Your Telephone Changing Handset Settings This section describes how to: • Change the earpiece volume • Change the ring type and volume • Set Vibrate mode • Turn the ringer off • Set the End of Range alarm Change Earpiece Volume Press the Vol + and - buttons on the side of the handset during a call to change the earpiece volume on the handset.

  • Page 50: Set Vibrate Mode

    User’s Guide 4 Using Your Telephone Set Vibrate Mode Make sure the handset ringer is set to on. Repeatedly press the Vol + button on the side of the handset until you feel the handset vibrate. Ring Off (Vibrate) will also appear in the handset display.

  • Page 51: Set The End Of Range Alarm

    User’s Guide 4 Using Your Telephone Set the End of Range Alarm Use this procedure to set whether the handset will alert you when you move beyond the range of the base or repeater. Press menu. Use the Vol + and - buttons on the side of the handset to select “End of Range Alarm.”...
  • Page 52 User’s Guide 4 Using Your Telephone Changing Handset Settings...
  • Page 53 Troubleshooting If your Avaya 3920 Wireless Telephone is not performing to your expectations, try the suggestions provided in the following table. If you are still unable to resolve the problem, contact your telephone System Administrator. Do not attempt to service this unit yourself. All service must be done by qualified service personnel.

  • Page 54: A Troubleshooting

    • Verify that the telephone cord is connected to the base unit. • Make sure the handset is properly registered to the base. See the Avaya 3920 Wireless Telephone Planning and Installation Guide to register the handset with the base unit.
  • Page 55 Consider installing a repeater if you experience this condition frequently. Confirm that the telephone has been administered properly. See the Avaya 3920 Wireless Telephone Planning and Installation Guide for more information. Handset does The battery could be weak.
  • Page 56 Avaya 3920. incoming call. You hear one or You are using repeaters, and the repeater more beeps confirmation tone is turned on. See the Avaya periodically. 3920 Wireless Telephone Planning and Installation Guide to change the confirmation tone setting. Cannot resume...
  • Page 57 Specifications Specifications Base Unit ° ° ° ° Operating Temperature to 50 C (+32 F to +122 Receive/Transmit Frequency 1920 MHz to 1930 MHz Peak RF Output/Transmit 100 mW (+20 dBm) Power Power Requirements 120V from supplied AC adapter Size Width –...

  • Page 58: B Specifications

    User’s Guide B Specifications Specifications Repeater ° ° ° ° Operating Temperature to 50 C (+14 F to +122 Receive/Transmit Frequency 1920 MHz to 1930 MHz Peak RF Output/Transmit 100 mW (+20 dBm) Power Power Requirements 120V from supplied AC adapter Size Width –...

  • Page 59: C Accessories

    Accessories A list of accessories for the Avaya 3920 Wireless Telephone is provided in the following table. To order an accessory, contact your local Authorized Dealer or go to www.unidendirect.com/avaya. Accessory Description Repeater Programming Kit BBTG0658001 Battery for Handset BZAG0133001 Boom Microphone Earset...
  • Page 60 User’s Guide C Accessories...

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