Avaya 3902, 3903, 3904 Digital Deskphones Quick Reference Guide Avaya Communication Server 1000 Document Status: Standard Document Number: NN42370-105 Document Version: 03.01 Date: December 2010...
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Forward calls (3902) 22 Forward calls (3903 and 3904) 23 Additional call features 24 Use Call Pickup 24 Set up a Conference call (3902) 25 Set up a Conference call (3903 and 3904) 25 Join a call 26 Engage Group Listening 27...
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Contents Adjust Screen contrast 34 Adjust volume 34 Choose Ring type 35 Select Call Log options 35 Use Live dial pad 36 Select Preferred name match 36 Set up area code 36 Enable Call timer 37 Select Date/time format 37 Enable Key click 37 Use Headset port on call 38 Activate Headset port external alerter 38...
There are five models in the Avaya 3900 Series Digital Deskphones portfolio. This document describes the Avaya 3902, 3903, and 3904 Digital Deskphone features and how to use them. For user information on the Avaya 3901 Digital Deskphone, refer to the Avaya 3900 Series Digital Deskphones User Guide. For information on the Avaya 3905 Digital Deskphone, refer to the Avaya 3905 Digital Deskphone User Guide.
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Avaya 3902, 3903, and 3904 Digital Deskphones The Avaya 3903 Digital Deskphone has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines (DNs) configured on each key. The 3903 also has four Context Sensitive Soft Keys (self-labeled). 3903 telephone...
Your Telephone Call Features Your Telephone Call Features Your Avaya 3900 Series Digital Deskphone provides easy access to a wide range of business features. Your network administrator assigns features to your telephone and provides you with passwords and other codes as required.
“AutoDial”, select Change feature key label from the menu. Please Options List see “Change a Feature Key label (3902)” on page 30 for detailed instructions. Make a Call To make a call from your telephone, use the following procedure: 1. Lift the handset.
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Your Telephone Call Features headset is connected to the headset jack). You receive a dial tone from each action.
Your Telephone Call Features Make a call while on-hook Leave the handset in the cradle while you dial a number. To dial on-hook: 1. Press a (DN) Key. Line 2637 Dial the number when you receive a dial tone. 3. Lift the handset to speak when the called party answers.
Your Telephone Call Features Use Ring Again (3902) Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party.
Your Telephone Call Features Use Ring Again (3903 and 3904) Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone.
Automatic Line (AUL) feature is the same as the Hot Line feature. Use Speed Call (3902) The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit code. Contact your network administrator to determine the capacity of your Speed Call list.
Your Telephone Call Features 3. Press the Speed Call Controller SpcCtlr again to save the code and number. The flashing icon turns off. To make a Speed Call: 1. Lift the handset. 2. Press the Key or Speed Call Controller SpcCtrl SpcUsr Speed Call User...
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Your Telephone Call Features Note 1: Dial the access code (if required) followed by the internal, external, or long-distance telephone number. Note 2: Press the Pause Key to insert a 1.5 second pause in the dialing string. 4. Press the Key to save the code Done Done...
The LCD indicator flashes beside the line on hold. Note 1: If Automatic Hold feature is configured for your Avaya Meridian 1, the active call is automatically put on hold when you answer the second call. Note 2: On the Meridian SL-100, Automatic Hold is the default feature.
Answer a call Transfer a call (3902) Use the Transfer feature to direct a call to a third party. 1. Press the Key. Transfer Transfer The other party is on hold and you receive dial tone. The LCD indicator lights steadily.
Answer a call Transfer a call (3903 and 3904) Use the Transfer feature to direct a call to a third party. To use the Transfer feature: 1. Press the Key. Transfer Trans The other party is on hold and you receive dial tone.
The Call Waiting status icon appears in the display. 2. Press the (CWait Call Wait CallWait 3902) to answer the call. To return to your first telephone call: 1. Press the Hold Key, if you want to put Hold the second call on hold.
To forward your calls: 1. Press the Forward Key, or lift the Forward handset and enter the Call Forward All Calls Activate FFC (Avaya Meridian 1) or FAC (Meridian SL-100). Dial the DN where you want to forward your calls. 3. Press the Key.
Handle multiple calls Forward calls (3903 and 3904) The Call Forward feature allows you to direct your calls to ring at another line (DN). If the telephone begins to ring, you cannot forward an incoming call in progress. To forward your calls: 1.
Pickup Group: 1. Lift the handset. 2. Press the Pickup Key, or enter the Pickup Pickup Ringing Number FFC (Avaya Meridian 1) or FAC (Meridian SL-100). To answer an incoming call in another Call Pickup Group: 1. Lift the handset.
Additional call features Set up a Conference call (3902) You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call.
2. Press the that has the caller you 2498 want to connect to your current call. 3. Press the Key again Conference Conf Connect (3902), or press the Connect (3903 and 3904). 3903/ 3902 The person on hold joins your 3904 conversation.
Additional call features Engage Group Listening The Group Listening feature allows others to listen to a call through the speaker while you are speaking through the handset. Group Listening must be enabled by your network administrator. Please refer to “Activate Group Listening” on page 40 for instructions on activating the Group listening option in the Options List.
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Additional call features additional message options. 6. Press the Key to pause playback Stop Stop of the message. Press Play to resume playback Press the Last Key to go to the previous Last message. Press Play to playback the message or Press again to move Last to previous messages.
Options List Options List The Options List allows you to customize certain characteristics of your phone. Screen prompts take you step-by-step through procedures and keep you informed on the status of the following settings: Language, Change feature key label, Screen contrast, Volume adjustment, Ring type, Call log options, Live dial pad, Preferred name match, Area code set-up, Call timer enable, Date/time format, Key click enable, Headset port on call, Headset port external alerter and recorder interface, Call indicator light, On hook default path, and Display diagnostics.
Quit Key or Options Key to exit. Change a Feature Key label (3902) You can change the labels on the three feature keys located at the bottom of the display on the 3902. To change a Feature Key label: 1. Use the down...
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Options Key to exit. Note 1: For a detailed example of using the dial pad to enter text into your Avaya 3900 Series Digital Deskphone, please see “Add a Personal Directory entry” on page 49. Note 2: You cannot change the label on your primary DN.
Options Key to exit. Note 1: For a detailed example of using the dial pad to enter text into your Avaya 3900 Series Digital Deskphone, please see “Add a Personal Directory entry” on page 49. Note 2: You cannot change the label on the primary DN. Press the...
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Options List Note 3: Use the Case Key to change the case of the letter, as needed. You can use the Delete Key to delete one character, or the Clear Key (3903) if you want to delete the entire label. On the 3903 you may use the Space Key to enter a space or the Restore...
Options List Adjust Screen contrast The Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select Screen contrast from the Options List menu; From the screen, press the Contrast Lower Higher Key to decrease the display Lower contrast level, or press the Higher...
Options List Choose Ring type The Ring type option allows you to choose from among the various ringing sounds available for your telephone model. After you select Ring type. . . from menu; Options List 1. Use the Keys to scroll Navigation through the list of ring types.
Options List Use Live dial pad The Live dial pad option (available on the 3904) allows you to press any dial pad key to automatically access a dial tone. After you select Live dial pad from the menu; Options List From the screen, press Live dialpad...
Options List Enable Call timer The Call timer enable option measures how long you are on each call. After you select Call timer enable from the Options List menu; From the screen, press the Call timer Key to turn on the Call timer, or press the Key to turn off the Call timer.
Quit Options Note: Additional equipment is required to implement this option. For more information please contact your Avaya distributor. Activate Headset port external alerter When the Headset port external alerter option (available on the 3904) is activated, it supports a visual or audible alerter and/or recorder device. This device plugs into the Headset port, which is located on the bottom of the telephone.
You may also use the to adjust the headset Volume Control Bar volume while you are on a call. Refer to your distributor for the latest product bulletin from Avaya for recommended headset types for the Avaya 3900 Series Digital Deskphones.
The Display diagnostics option tests the functionality of your telephone’s display screen and indicator lights. This option also provides information on the firmware currently in use on your Avaya 3900 Series Digital Deskphone. After you select Display diagnostics from the menu;...
Call Log/Personal Directory display and controls Call Log/Personal Directory display and controls The 3903 has a one line display. When you press the Key, the following Call Log screen appears: 01 Call Log (use Callers List Select Quit Copy 553-9079 The 3904 has a three line display.
Call Log/Personal Directory display and controls Use Directory password protection You can password protect your Call Log, Redial list, and Personal Directory. To enable password protection: 1. Press the Call Log Key (3903) or the Call Log Directory/Log Key (3904). Directory/Log 2.
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Call Log/Personal Directory display and controls 9. Press the Key. Enter Enter Press the Key to save changes. Press the Key, Key, or Done Quit Call Log Key to exit. Directory/Log To disable Personal Directory password: 1. Press the Call Log Key (3903) or the Call Log Key (3904).
Manage Call Log Manage Call Log The Call Log records the name and number of incoming and outgoing calls and can be password protected on the 3904. You can activate Call Log to record all calls, record only the unanswered calls, or record no incoming calls. The Callers List stores incoming calls, and the Redial List stores outgoing calls in order of date and time received/made.
Manage Call Log To make a call from the Callers List: 1. Use the Navigation Keys to scroll through the Callers List and highlight the number you want to call. Note 1: If you are calling an external or 2498 long distance number, you will need to edit the number to add the access codes required by your system to make an...
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Manage Call Log 4. Press the Key to go to the top of the new calls list, or press the to go to the top of the old calls list. To access the Callers List using a Context Sensitive Soft Key or a Programmable Feature Key: Press the Key.
Manage Call Log Access and use the Redial List (3903) To access the Redial List using the Call Log Key: 1. Press the Call Log Key. Call Log 2. Use the Keys to highlight Navigation Redial List. Redial List 3. Press the Key.
Manage Call Log Access and use the Redial List (3904) To access the Redial List using the Directory/Log Key: 1. Press the Key. Directory/Log Directory/Log 2. Use the Navigation Keys to highlight Redial List. Call Log (Redial List) 3. Press the Select Key.
Access and use the Personal Directory Access and use the Personal Directory The Personal Directory (available on the 3904) provides a personalized directory of names and telephone numbers. The Personal Directory allows you to add, delete, search, and edit entries and can be password protected. The Personal Directory holds up to 100 entries (an entry is one name and one telephone number).
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Access and use the Personal Directory Example: To enter the name and telephone number for Chris: Dial the name using the key pad. Note: Press the Up Navigation Key to access special characters you may want to include in the name. Use the Navigation Keys to locate the character you want to include.
Access and use the Personal Directory 7. Press the Key or the Quit Quit Key to exit. Directory/Log Directory/Log Add an incoming call 1. Press the Copy Key. The displays Copy shows the message Copy to. 2. Press the Key when the Directory Dirctry prompt asks Copy to?.
Access and use the Personal Directory 6. Press the Key or the Quit Quit Key to exit. Directory/Log Note: You can edit the name or number Directory/Log before or after you save to the directory. Delete or edit a Personal Directory entry To delete a Personal Directory entry: 1.
Access and use the Personal Directory Delete your Personal Directory To delete your Personal Directory: 1. Press the Delete List Key. The message DelList Delete all entries? appears. 2. Press the Key if you want to delete all the entries in your Personal Directory.
Access and use the Personal Directory Use Card View The Card View feature provides additional information about the Personal Directory entry. To look at the Card View: 1. Highlight the name. 2. Press the right Key. Navigation To dial from Card View: 1.
Access and use the Personal Directory Search for an entry You can search for a particular entry in your Personal Directory. To search for an entry: 1. Use the Keys to scroll Navigation through the Directories menu and highlight Personal Directory. Personal Directory 2.
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Access and use the Personal Directory 4. Press to copy the incoming call Next Next without editing the name. Edit the number, if required (see notes for step 5), and go to step 6. Clear Press Clear to make changes to the name before saving.
A (3903) or (3904) will appear beside the call log entry of the callers who saw your message. Note: This feature is not available on the Avaya Meridian SL-100. To access Set-to-Set Messaging: 1. Press the Key. Applications Applications 2.
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Set-to-Set Messaging 2. From the screen, use the Edit Mode to enter a text message. Press dial pad Delete Key to delete a character. Press the Case Key to toggle between upper and lower case characters. Press the Key to exit the screen Cancel without saving changes.
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Set-to-Set Messaging 3. From the screen, use the Edit Mode to customize the message. dial pad Press the Delete Key to delete a character. Press the Case Key to toggle between upper and lower case characters. Press the Key to Cancel exit the screen without saving changes.
Corporate Directory Note 2: If messages have been provided by your network administrator, up and down arrows appear on the right side of the display. The Keys appear for the most recently selected message. 2. Press the Key or the Quit Applications Quit...
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8. Press the Key to call the person Dial Dial whose name is highlighted. Note: On the Avaya Meridian SL-100, if your primary Key is busy, select an available Key after pressing the Dial Key.
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Corporate Directory To exit the Corporate Directory application: Press the Quit Key or the Applications Quit Key. Applications To copy an entry from the Corporate Directory to your telephone’s Personal Directory: 1. With the entry selected in the Copy Corporate Directory, press the Copy Key.
To logon to the Virtual Office telephone: 1. Lift the handset. the Virtual office Terminal Log oN Dial (VTLN) FFC on the Avaya Meridian 1 or the Virtual Office Worker IN (VOWIN) FAC on the Meridian SL-100. 3. On the Meridian 1, from the...
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Virtual Office Note 1: If your Virtual Office telephone is configured as an 3903, you may only log on to an 3903. If your Virtual Office telephone is configured as an 3904, you may only log on to an 3904. Note 2: If two or more users are attempting to log on at the same moment, the system processes the log on information...
Secure your telephone Secure your telephone You can lock your telephone with a password to prevent unauthorized use of your telephone. Note: This feature is not available on the Avaya Meridian SL-100. To lock your telephone: 1. Lift the handset.